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Forward thinking in action
Service Academy, our customer experience development programme, is going from strength to strength. There are now over 700 employees working through the foundation and advanced levels The academy gives customer-facing employees the opportunity to develop their financial services, product and customer knowledge in a way that is tailored for their specific needs.
Norwich Union’s (NU’s) academy offers a flexible learning programme that leads to a professional qualification designed by NU and endorsed by the Chartered Insurance Institute. About 80% of the tutorial sessions are delivered online via the employee’s workstation, with the remainder through face-to-face workshops.
Results from the academy have been very strong with those participating in the training programme demonstrating an understanding of the financial services industry that is 41% higher than colleagues who have yet to start the programme. The academy aims to chalk up a total of 2,000 enrolments by the end of the year.
For more information on Norwich Union visit www.norwichunion.co.uk.
