Customers
Key priorities for 2008
| Priorities | Description of priorities |
|---|---|
| Continue to produce ‘Improvements for you’ reports | Continue to produce six-monthly ‘Improvements for you’ Customer Impact Scheme reports. |
| Monitor Treating Customers Fairly (TCF) outcomes | Having embedded the TCF programme in business operations by the end of 2007, have systems and management information in place to measure TCF outcomes by Q1 2008. |
| Further progress implementation of TCF and the Group Customer Policy | Further progress the TCF initiative and implementation of the Group Customer Policy (to align processes to fair business practices with our customers) in 2008. |
Highlights
- £2.8 million in unclaimed pensions returned through our 'Find the Fishermen' campaign