Accessibility

This website is designed and built to W3C accessibility standards. This website allows equal access to people with disabilities using technologies other than standard web browsers, such as screen readers.

You can control:

• The size of the text
• The stylesheets

Navigating this document

To navigate through this site, please use the menu on the left-hand side of the page. Your screen reader will read the menu to you and provide access to the tools on this page.

Font sizes

You can use your browser to change this document’s preferred font size.

In Internet Explorer, select:

1. View
2. Text Size
3. The preferred text size

Access keys

Access keys are keyboard shortcuts that you can use instead of your mouse to navigate to certain pages in the site.

Windows users

If you are using Windows, hold down the Alt key and press the appropriate access key for the page you want to go to, then release both keys. Press Enter to go to the page.

To go to the:

• Accessibility page, press and hold down Alt and the '0' key. Release. Press Enter.
• Home page, press and hold down Alt and the '1' key. Release. Press Enter.
• Main page content, press and hold down Alt and the 'S' key. Release. Press Enter.
• Site map, press and hold down Alt and the '3' key. Release. Press Enter.

Mac users

If you are using a Mac, hold down the Ctrl key, then press the appropriate access key for the page to go there automatically.

To go to the:

• Accessibility page, press and hold down Ctrl and the '0' key
• Home page, press and hold down Ctrl and the '1' key.
• Main page content, press and hold down Ctrl and the 'S' key.
• Site map, press and hold down Ctrl and the '3' key.

Please note that your browser may not support access keys.

Stylesheets

You may import your own stylesheet into this website as follows:

In Explorer

1. Select Tools
2. Select Internet Options
3. Click on the Accessibility button
4. Click on up to three checkboxes to ignore colours, font styles or font sizes
5. In the same window, to change your stylesheet, select the checkbox: 'Format document using my stylesheet'
6. Browse to your stylesheet and click OK

In Netscape

1. Select Edit
2. Select Preferences and then Appearance
3. Specify your own colours and fonts

Shareholders with disabilities

Alternative versions of Aviva company reports (including braille, large print and audio-tape) are available on request from the company's registrar:

Equiniti Limited
Aspect House,
Spencer Road
Lancing,
West Sussex,
BN99 6DA

Telephone 0871 384 2953*

* Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers' costs may vary.

If you are calling from overseas +44 (0)121 415 7047