Corporate responsibility report 2012

Contributing to society

Providing peace of mind and making a real contribution to society is what matters.

Attracting and retaining talent

Attracting and retaining talent

Rediscovering our values

2012 was a year of change at Aviva. We welcomed in a new chairman and started on a path to transform the business, including looking at redefining our working culture.

Rediscovering our values

Read more about Rediscovering our values

Responsible investment

Responsible investment

Fund manager selection

How Aviva Investors has strengthened its portfolio by integrating the six UN Principles for Responsible Investment into its asset management approach.

Fund manager selection

Read more about Fund manager selection

Trust and transparency

Trust and transparency

Listening to our customers

Our customer research helps us identify key issues for the industry and promote solutions to the financial challenges people face.

Listening to our customers

Read more about Listening to our customers

Climate change and environment

Climate change and environment

New life for repaired cars

We are using the Bluecycle auction platform to give a new life to hundreds of damaged and stolen policyholder vehicles every year.

New life for repaired cars

Read more about New life for repaired cars

Community development

Community development

Addressing child labour in India

Our Street to School programme is helping to secure a better future for vulnerable street children around the world.

Addressing child labour in India

Read more about Addressing child labour in India

Strategy and governance

Strategy and governance

Our strategy

Acting responsibly and with integrity underpins Aviva’s purpose to provide peace of mind. Our corporate responsibility strategy enables us to put this into practice.

Our strategy

Read more about Strategy and governance

Quote from John McFarlane

Chairman’s statement

By doing business responsibly and building relationships with customers and the communities we are part of, we’re managing our risks and motivating our people – ensuring we’ll be around for the long term to deliver on our commitments.

John McFarlane,
Chairman

Read more of the Chairman’s statement

Performance highlights

Employees who rated us favourably on customer index, %

2011: 73%. 2012: 75%. 2% increase

2011: 73%, 2012: 75%. 2% increase

CO2e emissions, (tonnes) – relative

2011: 144,550, 2012: 126,502. 12% decrease

2011: 144,550, 2012: 126,502. 12% decrease

Women in senior management, %

2011: 20%, 2012: 22%. 2% increase.

2011: 20%, 2012: 22%. 2% increase.

Investment in Aviva ‘Street to School’, %

2011: 54%, 2012: 58%. 4% increase.

2011: 54%, 2012: 58%. 4% increase.

Our material issues

Our material issues

Our material issues are the impacts that matter most to Aviva, our stakeholders and society. They give a focus to our CR strategy and a structure for engagement with our stakeholders.

Find out more about Our material issues

Looking ahead

In the business of risk management, looking ahead is of prime importance. Our 2013–2015 CR plan sets this out, for example:

  • Prioritise transparent disclosure and stakeholder engagement
  • Meet our public commitments on carbon reduction
  • Establish a leader-led values culture
  • Increase pride among our employees through involvement and volunteering