In this report
Employees who rated us favourably on customer index, %
2011: 73%. 2012: 75%. 2% increase
CO2e emissions, (tonnes) – relative
2011: 144,550, 2012: 126,502. 12% decrease
Women in senior management, %
2011: 20%, 2012: 22%. 2% increase.
Investment in Aviva ‘Street to School’, %
2011: 54%, 2012: 58%. 4% increase.
Our material issues
Our material issues are the impacts that matter most to Aviva, our stakeholders and society. They give a focus to our CR strategy and a structure for engagement with our stakeholders.
In the business of risk management, looking ahead is of prime importance. Our 2013–2015 CR plan sets this out, for example:
- Prioritise transparent disclosure and stakeholder engagement
- Meet our public commitments on carbon reduction
- Establish a leader-led values culture
- Increase pride among our employees through involvement and volunteering