Shareholder services
Managing your shareholding
The Company's Register of Members is maintained by the Company's Registrar, Equiniti, and any shareholders who have any queries in respect of their shareholding should contact them directly by using the contact details provided. In addition to assisting with general queries the Registrar can also help with the following:
Amalgamating your shareholding
If shareholders receive more than one copy of the Company's communications, it could be because there is more than one record for them on the share register. To avoid duplicate mailings the Registrar can arrange for accounts to be amalgamated.
Dividend payments directly to your bank or building society account
As an alternative to having dividends paid by cheque, shareholders can, if they wish, have them credited directly into their bank or building society account on the dividend payment date. Having the dividend paid directly into their bank or building society account avoids the risk of cheques being lost or intercepted in the post and is more convenient as payment is credited automatically on the payment date. Shareholders wishing to set up a dividend mandate can do so by completing the dividend mandate form attached to the dividend cheque, via the Company's website at www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/aviva-plc-dividends/mandate/ or by contacting the Registrar.
For overseas shareholders, an overseas payment service is available, which allows shareholders in over 30 countries worldwide to have dividends credited directly into their bank accounts in local currencies, normally costing less than paying in a sterling cheque. Dividend mandate forms for overseas shareholders can be obtained via the Company's website at www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/aviva-plc-dividends/mandate/ or by contacting the Registrar.
Consolidated tax vouchers
Private shareholders who have dividends paid directly into their bank or building society account receive one consolidated tax voucher each year unless they have requested otherwise. If you would prefer to receive a tax voucher with each dividend payment please contact the Registrar.
Scrip Dividend
The Company currently operates the Aviva Scrip Dividend Scheme (the "Scheme") which provides shareholders with the opportunity to receive their dividends in the form of new ordinary shares in the Company instead of cash. Shareholders who have not joined the Scheme but wish to do so should contact the Registrar, Equiniti, and request a mandate form. The completed mandate form will need to be received by Equiniti no later than 17 April 2008 in order to be effective for the 2007 final dividend (payable on 16 May 2008). Further details are included on the Company's website at www.aviva.com/scripdividend.
It is the Company's intention that following the payment of the 2007 final dividend on 16 May 2008 the Aviva Scrip Dividend Scheme will be withdrawn and shareholders will be offered the opportunity to participate in a Dividend Reinvestment Plan. Full details of the new plan will be communicated to shareholders at this time.
ID fraud/unsolicited mail
Aviva has been working with Equiniti to review its procedures and where possible restrict the opportunities for fraud. All shareholders must continue to be vigilant and if any unsolicited mail offering advice is received, shareholders should inform the Registrar immediately.
Corporate Nominee
The Company operates a corporate nominee service, the Aviva Share Account. Shareholders who choose to join the nominee account will not have any personal details entered on the Company's public share register. Members of the Aviva Share Account may retain the same rights as registered shareholders and are able to elect to receive the same shareholder communications. To join the Aviva Share Account or view the terms and conditions, please contact the Registrar using the contact details provided.
Company website
Visit www.aviva.com for up-to-date investor information including the Company's latest results and key dates. An electronic copy of current and past Annual and Interim Reports can be viewed online or downloaded from the website. Shareholders can also find Aviva's current and historic share prices, share dealing information, news, updates and, when available, presentations from the Group Chief Executive. Shareholders may also register to receive future shareholder communications electronically by visiting www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/e-communications/
Also for a comprehensive shareholder guide including practical help on many shareholder related topics including transferring shares and updating personal details online, shareholders may visit the shareholder centre at http://www.aviva.com/investor-relations/shareholder-services/
Electronic communications
Aviva has taken full advantage of changes brought about by the Companies Act 2006 which recognises the growing importance of electronic communications and allows companies to provide documentation and communications to shareholders via their websites (except to those who have specifically elected to receive a hard (ie paper) copy).
The wider use of electronic communications enables fast receipt of documents, reduces the Company's printing, paper and postage costs and has a positive impact on the environment.
Shareholders may also cast their vote for the 2008 AGM online quickly and easily using the Sharevote service by visiting www.sharevote.co.uk or the Aviva website at www.aviva.com/investor-relations/shareholder-services/agm/
ShareGift
The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares when the dealing costs or minimum fees makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from the Company's Registrar.
Share dealing
Shareholders who hold their shares in the Aviva Share Account will need to use one of the services detailed below to buy or sell Aviva shares. Those who hold a share certificate can use the services below or at any bank, building society or stockbroker offering share dealing facilities. Shareholders in any doubt about buying or selling Aviva shares should seek professional financial advice.
- You can buy or sell shares via the internet or by telephone through Shareview Dealing, a share dealing service provided by Equiniti Financial Services Limited. For internet purchases and sales log on to www.shareview.co.uk/dealing and for telephone purchases and sales call 08456 037 037 between 8am and 4.30pm, Monday to Friday.
Equiniti Financial Services Limited also offers a postal share dealing service. For further information and a postal share dealing form telephone 0871 384 2953*.
Equiniti Financial Services Limited is authorised and regulated by the Financial Services Authority, registered number 6208699. - To buy or sell shares over the telephone, shareholders can contact Barclays Stockbrokers on 0870 549 3002 (for shareholders with a share certificate) or 0870 549 3001 (for shareholders with an Aviva Share Account statement).
To check instructions and maintain high quality service standards, Barclays Stockbrokers may record and monitor calls. New Business Development hours are between 8am and 6pm, Monday to Friday, excluding Bank Holidays.
Barclays Stockbrokers is authorised and regulated by the Financial Services Authority, registered number 124247.
Barclays Stockbrokers also offers a postal share dealing service. For further information and a postal share dealing form telephone 0870 514 3263. - NatWest Stockbrokers provide a share dealing service either over the telephone or at certain NatWest branches for Aviva Share Account holders only. For more information contact NatWest Stockbrokers on 0845 122 0689. NatWest Stockbrokers Limited ("NWS") is a member of the London Stock Exchange and PLUS. NWS is authorised and regulated by the Financial Services Authority, registered number 124395. Registered Office: Waterhouse Square, 138-142 Holborn, London EC1N 2TH. Registered in England and Wales, registered number 1959479, England. NWS is operated by a joint venture between The Royal Bank of Scotland Group plc and The Toronto-Dominion Bank.
Share dealing for overseas shareholders
- To sell Aviva shares over the telephone, shareholders can contact Barclays Stockbrokers on +44 (0)141 352 3959. Non UK residents will need to provide various documents in order to use this service and details will be provided on registration. Please note that regulations prevent this service from being offered to the residents of the United States, Canada and Australia. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque.
Share price
Shareholders can access the current share price of Aviva plc ordinary shares at www.aviva.com/investor-relations/share-price/ or alternatively can call FT Cityline on 0906 843 2197. Calls are currently charged at 60 pence per minute on a per second basis from a BT landline. Charges from other networks and mobile networks may vary. The average time to access the share price is approximately one minute. The current share price of Aviva's preference shares can be found on the London Stock Exchange website at www.londonstockexchange.com/en-gb/pricesnews
Shareholder information
Shareholder profile
The categories of ordinary shareholders and the range and size of shareholdings as at 31 December 2007 are set out below:
| Analysis of shareholders | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| Individual | 604,469 | 96.99 | 243,470,993 | 9.29 |
| Banks and nominee companies | 14,794 | 2.37 | 2,265,097,530 | 86.40 |
| Pension fund managers and insurance companies | 97 | 0.02 | 105,077 | 0.00 |
| Other corporate bodies | 3,856 | 0.62 | 113,119,228 | 4.31 |
| Total | 623,216 | 100 | 2,621,792,828 | 100 |
| Range of shareholdings | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| 1 – 1,000 | 575,055 | 92.27 | 155,625,575 | 5.94 |
| 1,001 – 5,000 | 43,493 | 6.98 | 79,754,845 | 3.04 |
| 5,001 – 10,000 | 2,244 | 0.36 | 15,346,224 | 0.59 |
| 10,001 – 250,000 | 1,758 | 0.28 | 94,694,622 | 3.61 |
| 250,001 – 500,000 | 194 | 0.03 | 69,090,531 | 2.64 |
| 500,001 and above | 472 | 0.08 | 2,207,281,031 | 84.18 |
| Total | 623,216 | 100 | 2,621,792,828 | 100 |
Annual General Meeting
The Company's Annual General Meeting will be held at the Barbican Centre, Silk Street, London EC2Y 8DS on 1 May 2008 at 11am. The Notice of Meeting, together with details of the business to be conducted at the Meeting, is available on the Company's website at www.aviva.com/investor-relations/shareholder-services/agm/
Shareholders unable to attend the Meeting still have an opportunity to submit a question to the Board of Directors. Answers to the most frequently asked questions will be circulated at the Meeting and published on the Company's website shortly after the Meeting. Any shareholders wishing to submit a question may do this by completing and returning the form included in the Notice of Meeting or online via the Aviva website at www.aviva.com/investor-relations/shareholder-services/agm/
The voting results for the 2008 AGM, including the number of votes withheld, will be available on the Company's website shortly after the AGM at www.aviva.com/investor-relations/shareholder-services/agm/
Group financial calendar for 2008 |
|
|---|---|
| Announcement of quarterly trading update | 25 April |
| Annual General Meeting | 1 May |
| Announcement of unaudited six months' interim results | 30 July |
| Announcement of quarterly trading update | 22 October |
Ordinary shares – 2007 final dividend |
|
|---|---|
| Ex-dividend date | 26 March |
| Record date | 28 March |
| Scrip dividend price available | 2 April |
| Dividend payment date | 16 May |
Preference shares |
|
|---|---|
| First dividend payment for 8 3/8% cumulative irredeemable preference shares | 31 March |
| First dividend payment for 8 3/4% cumulative irredeemable preference shares | 30 June |
| Second dividend payment for 8 3/8% cumulative irredeemable preference shares | 30 September |
| Second dividend payment for 8 3/4% cumulative irredeemable preference shares | 31 December |
Useful contact details
Detailed below are the contact details and various addresses that shareholders may find useful. Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence. If you have your shareholder reference, please have this available as well.
General shareholding, administration and Aviva Share Account queries:
Equiniti
Aspect House, Spencer Road
Lancing, West Sussex BN99 6DA
www.shareview.co.uk
e-mail: aviva@equiniti.com
0871 384 2953*
Individual Savings Accounts (ISAs):
Equiniti (ISA) Manager
Aspect House, Spencer Road
Lancing, West Sussex BN99 6DA
0871 384 2244*
Barclays Stockbrokers (ISA) Manager
Tay House, 300 Bath Street
Glasgow G2 4JR
0870 514 3263
*Calls to these numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
Aviva Group:
www.aviva.com
http://www.aviva.com/investor-relations/shareholder-services/
UK long term savings and general insurance:
www.aviva.co.uk
Fund management:
http://www.avivainvestors.com/
Aviva worldwide internet sites:
www.aviva.com/customers/our-websites/
Aviva plc
Registered in England Number:
2468686
Registered Office:
St Helen's, 1 Undershaft, London EC3P 3DQ
Telephone: +44 (0)20 7283 2000
www.aviva.com
Alternative format
If you would like to request a copy of our Annual Report and Accounts or Annual Review in an alternative format, for example, large print, braille or audio cassette, please contact the Registrar using the details above.
* Calls to these numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.