Warning to shareholders 

Be ScamSmart

Investment scams are designed to look like normal investments.
If you have any queries, please email aviva.shareholders@aviva.com .

Spot the warning signs

Have you been...

  • contacted out of the blue
  • promised tempting returns and promised the investment is safe
  • called repeatedly, or
  • told the offer is only available for a limited time?

If so you might have been contacted by fraudsters.

How to avoid share fraud

You can find further information on how you can avoid being a victim of share fraud at the FCA website.

  • Reject cold calls - If you've been cold called with an offer to buy and sell shares, chances are it's a high risk investment or a scam. You should treat the call with extreme caution. The safest thing to do is to hang up. 
  • Check the firm on the FS register at http://www.fca.org.uk/register - The Financial Services Register is a public record of all the firms and individuals in the financial services industry that are regulated by the FCA.
  • Get impartial advice - Think about getting impartial financial advice before you hand over any money. Seek advice from someone unconnected to the firm that has approached you.

If you use an unauthorised firm to buy or sell shares or other investments, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong.

Report a scam

If you suspect that you have been approached by frausters please tell the FCA using the share fraud reporting form at www.fca.org.uk/scams , where you can find out more about investment scams. You can also call the FCA Consumer Helpline on 0800 111 6768.

If you have lost money to investment, you should report it to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk/

Find our more at www.fca.org.uk/scamsmart

Keeping your details safe

  • Keep your Shareholder Reference Number and Investor Centre user name and password safe and secure, in the same way you would for your bank account details and PIN.
  • Do not share your personal shareholder details with any unexpected callers.
  • Have your dividend payments paid by secure bank transfer, rather than receiving a cheque through the post.