Trust and transparency

We want our customers to have complete trust in us, total confidence that we will always act fairly and with integrity. Being transparent in everything we do is an important part of this.

We submit details about our performance to a range of international bodies, information that we share openly with all our stakeholders. This is part of a process which ensures we keep improving the way in which we do things.

We gain trust by...

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Respecting human rights

From labour standards to equal opportunities, we take our responsibilities seriously

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Treating customers fairly

How we treat our customers and deliver on our promises is vital to the long-term success of our business

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Behaving ethically

Doing the right thing is the best way we know of gaining people’s trust

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Monitoring our suppliers

We work with our supply chain to make sure our suppliers meet the high standards we set them

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Tackling financial crime

Our zero-tolerance approach to financial crime protects us, and our customers

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...making it key to our business