Protecting and improving the future for everyone.
We help our customers look to the future with confidence. To do that, we have to be a responsible, sustainable business so we can help protect and improve the future for everyone.
Doing the right thing for our customers and communities
claims we paid
environmentally and socially inclusive products & services
people benefited by our community projects
In 2018, our community investment totalled £17.6 million and our community programmes helped 1,554,000 people and supported 3,100 projects around the world.
Towards a more sustainable future
people helped by our carbon offsetting projects since 2012
reduction in CO2e against our 2010 baseline
new investment in wind, solar and biomass energy
the year we won the UN Foundation leaders award
Looking ahead, we will continue to focus on our own value set and purpose. We need to continue to take care of the fundamentals, from human rights across our supply chain to simple, easily accessible and inclusive products and services for our customers.