- Our sustainable business strategy
- Doing the right thing for customers
- Strengthening communities
- Our people
- Climate risk and environmental impacts
- Responsible investment
- Our commitments
- Our stories
- Good governance
- Reports and performance data
Energy efficient replacement goods
Energy efficient white goods
When we have to replace fridges, freezers and washing machines in the UK, we generally provide customers with ones that have an energy efficiency rating of at least ‘A’. Our preferred supplier delivers the replacement item, will install it, and removes the old appliance for recycling.
Green laptop parts
We replace nearly 20% of the laptops we assess simply because replacement parts aren’t available. We now collect ‘non-memory’ related parts from laptops and use this stock of parts in subsequent repairs. This brings down costs and leads to a much faster turnaround for their repair. And of course, there’s much less waste generated, so it’s not only great for customers, but the environment too.