Annual Report 2020
We have been looking after customers for more than 320 years. We are deeply invested in our people, our communities and the planet. If there was ever any doubt about the importance of our purpose - With you today, for a better tomorrow - 2020 provided the answer. Being there for people when it really matters is why we exist, and the past year truly put that to the test.
2020 financial highlights
Group adjusted operating profit1,R
Operating profit from core markets
Cash remittances from core markets
Operating earnings per share
Solvency II debt leverage ratio2
Solvency II shareholder cover ratio2,R
Creating a better tomorrow
Acting responsibly and sustainably means we can look after our customers, protect the planet, and help build resilient communities that can thrive.
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Information on shareholder dividends.
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Contacts and helpful information for managing your shares.
How we communicate with you.
Shareholder meetings and archives
Information and downloads for latest and past shareholder meetings.
Warning to shareholders
What you should look out for.
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R Symbol denotes key performance indicators used as a base to determine or modify remuneration.
1 Group adjusted operating profit is an APM which is used by the Group to supplement the required disclosures under IFRS. Please refer to note B in the ‘Accounting Policies’ section and to the ‘Other Information’ section within the Annual Report and Accounts for further information.
2 This is an Alternative Performance Measure (APM) which provides useful information to enhance the understanding of our financial performance. Further information on APMs, including a reconciliation to the financial statements (where possible), can be found in the ‘Other Information’ section within the Annual Report and Accounts.