Annual Report 2020

We have been looking after customers for more than 320 years. We are deeply invested in our people, our communities and the planet. If there was ever any doubt about the importance of our purpose - With you today, for a better tomorrow - 2020 provided the answer. Being there for people when it really matters is why we exist, and the past year truly put that to the test.

Chair and Group CEO comments

George Culmer, Chair


“If the pandemic has taught us anything, it is that we are ever more closely connected in this world. No-one can sensibly argue that a company can create value without looking beyond narrow shareholder interest to recognise the benefits or harms that it contributes to society more widely.”

Amanda Blanc, Group CEO


“I am pleased to report the strong progress we have made towards our strategic priorities in the short period of time since I became CEO, but it is not lost on me that there is much to do. Aviva has significant untapped potential, and I am determined to realise it for our shareholders, our customers and our people.”

2020 financial highlights


Group adjusted operating profit1,R
2019: £3,184m


Operating profit from core markets
2019: £2,558m


Cash remittances2,R
2019: £2,597m


Cash remittances from core markets
2019: £1,909m


Operating earnings per share
2019: 60.5p


Solvency II debt leverage ratio2
2019: 31%


Solvency II shareholder cover ratio2,R
2019: 206%


Total dividend
2019: 15.5p

Creating a better tomorrow


Acting responsibly and sustainably means we can look after our customers, protect the planet, and help build resilient communities that can thrive. 

R Symbol denotes key performance indicators used as a base to determine or modify remuneration.

1 Group adjusted operating profit is an APM which is used by the Group to supplement the required disclosures under IFRS. Please refer to note B in the ‘Accounting Policies’ section and to the ‘Other Information’ section within the Annual Report and Accounts for further information.

2 This is an Alternative Performance Measure (APM) which provides useful information to enhance the understanding of our financial performance. Further information on APMs, including a reconciliation to the financial statements (where possible), can be found in the ‘Other Information’ section within the Annual Report and Accounts.