Financial reports

Annual report 2019

We have been looking after customers for more than 300 years. We are deeply invested in our people, our communities and the planet.

2019 was a year of change for Aviva. We reshaped our strategy and senior leadership team, while also facing a period of uncertainty in the external business environment.


The human connections that our people forge with our customers really are special. We are there to support them through some of the most important decisions or emotional moments in their lives. By drawing on our expertise and empathy to give them the best possible outcome, we can make a real difference to people when it matters most. And in doing so, we will ensure our financial strength and long-term future.
Sir Adrian Montague, CBE, Chairman

Our 2019 performance

14.3 %

Solvency II return on equity1
+1.8pp

£2,259m

Solvency II Operating Capital Generation1
(29)%

 

 

 

206%

Estimated Solvency II shareholder cover ratio1,2
+2pp

£3,184m

Group adjusted operating profit3
+6%

60.5p

Operating earnings per share4,5
+8%

30.9p

Dividend per share
+3%

 

My goal is for Aviva’s portfolio of businesses to be best in class. We will achieve this through a relentless focus on the customer and commercial rigour as we execute our business plans and we will reallocate capital to maximise performance. In short, we will run Aviva better.
Maurice Tulloch, CEO

Being a responsible, sustainable business


Doing the right thing for our customers, our communities and the wider society we serve underpins the long-term growth of our business. 

1 This is an Alternative Performance Measure (APM) which provides useful information to enhance the understanding of financial performance. Further information on APM’s, including a reconciliation to the financial statements (where possible), can be found in the ‘Other Information’ section of the Annual report and accounts.

2 The estimated Solvency II position represents the shareholder view. Please refer to note 58 and the ‘Other Information’ section of the Annual report and accounts for more information.

3 Group adjusted operating profit is an Alternative Performance Measure (APM) which is used by the Group to supplement the required disclosures under IFRS. Please refer to note B in the ‘Accounting Policies’ section and to the ‘Other Information’ section within the Annual report and accounts for further information.

4 This measure is derived from the Group adjusted operating profit APM. Further details of this measure are included in the ‘Other Information’ section of the Annual report and accounts.

5 The estimated Solvency II position represents the shareholder view. Please refer to note 58 and the ‘Other Information’ section of the Annual report and accounts for more information.