Latest presentations
7 Mar 2024: Preliminary results for 12 months ended 31 December 2023
Watch our Group CEO, Amanda Blanc’s 2023 full year results video
Transcript for video Watch our Group CEO, Amanda Blanc’s 2023 full year results video
Barry:
Hi, Amanda. Thanks for having me here today to talk about the results with you. So, it's the end of the financial year, how have we performed?
Amanda:
So, Barry, thank you very much for travelling over from Ireland today to do this. I think what today's results demonstrate is our momentum. Aviva is moving even faster than before, and I think the real credit for that performance goes to our Aviva colleagues for everything that they do to support our customers, whether that is helping a family recover from a devastating flood claim, consolidating somebody's pension pot to help them plan for retirement, or delivering a new service such as the Canadian Auto Care Centers. They work tirelessly to solve our customers financial puzzles, so they deserve a huge thank you.
Amanda:
So if we turn now to the performance of the business, I think what you've seen is a consistent quarter-on-quarter growth, strong reliable earnings and cash generation. And of course, we are exceeding our targets. So if we unpack that just a little bit, we continue to grow right across the business. In General Insurance premiums are up by 13% and we've had over £8.3 billion of net flows into the Wealth business.
Amanda:
We're also more efficient. Our costs are down by 1% and we've achieved our cost savings target one year early. We're more profitable. Operating profit is up 9%. And I think that shows the real underlying strong performance of the business. And that has translated into excellent cash remittances of £1.9 billion. And today we announced the £300 million share buyback, which starts immediately.
Amanda:
And with our confidence in Aviva's performance and the positive outlook for cash generation, we've upgraded our dividend guidance today. So another strong year.
Barry:
Well, that's great to hear. What are the top highlights across the business?
Amanda:
It's actually difficult to pick one or two. So maybe I could just run through a couple of the really standout points for me. So in the Wealth business, Doug and the team have delivered really, really strong growth in the Workplace savings business with 477 new schemes won in 2023. We've also delivered double digit AUM growth on the Adviser Platform and expanded our lead generation capability into Succession Wealth. Across Protection and Health those businesses are both growing.
And Retirement, of course, remains a really core part of the Aviva proposition. And we've seen good growth in Individual Annuities and the Bulk Purchase Annuity business in 2023. In Aviva Investors, Mark and the team have delivered sustainable asset origination for the annuity business and they've captured over £4 billion worth of workplace net flows in 2023. In UK General Insurance Jason and the team are cementing our number one position with over 40% growth in Personal Lines Retail and continued growth in Commercial Lines. And, finally, in Canada, Tracy and the team have grown the Commercial Line business whilst delivering a very strong 88% combined operating ratio and building out the RBC partnership in Personal Lines. So what this really shows is the benefit of the diversified model and when all of the businesses are performing at the level that they are today, I think it shows the real strength of the Aviva proposition.
Barry:
So it's clear that Aviva is a great investment and I've heard you talk about that before, can you share in your own words why that is?
Amanda:
Firstly, we’re the UK's leading diversified insurer, there's no other business that can replicate that in the UK. That combination of strong growth potential with capital light businesses I think is a very compelling investment proposition. Secondly, we have a consistent strategy. It hasn't changed. We're focused on the four key areas of customer, growth, efficiency and sustainability. Thirdly, we have strong organic growth in all of our markets.
Amanda:
That has been accelerated through bolt-on M&A, as you've seen this week with the acquisition of Probitas. And I think that's evidenced in the numbers that we're producing and we're really confident that we can sustain that performance. Fourth, I think we now have a track record of delivery, built up with strong and consistent performance momentum over the past three and a half years.
Amanda:
And finally, and of course, very importantly, we deliver superior returns for shareholders, growing dividends and providing regular capital returns. So all of that, I think, creates a very compelling investment proposition.
Barry:
So, can we expect any changes to our strategy?
Amanda:
So I think we know that our strategy, the go-to customer brand of choice across insurance, wealth and retirement is actually the right one for Aviva. And so it's no surprise that our strategy remains unchanged and we are laser-focused on execution. And I think we're really well positioned to secure that future growth with a new set of upgraded Group targets.
Amanda:
We're making excellent progress on executing the strategy so far, and it's unlocking the competitive advantage of Aviva's model, but also creating real momentum for the future.
Barry:
To continue with this momentum, what growth opportunities are we seeing?
Amanda:
I think we're really fortunate there are plenty of growth opportunities. Let's just take a few of those. So in the Wealth market, we expect that market to grow to £4.3 trillion over the next decade. Our acquisition of the AIG UK Protection portfolio provides 2.5 million customers across the UK. In Canada the acquisition of Optiom, that strengthens our Specialty Lines business, and it gives us a growing stream of distribution income.
Amanda:
And in the UK General Insurance business, the acquisition of Probitas is another step in our strategy to invest in Aviva's future profitable growth. Aviva's presence in the Lloyd’s market opens up new opportunities to accelerate growth in capital-light insurance businesses. So we're already number one for trust, consideration and awareness for customers, but we're definitely not complacent Barry. We continue to prioritise delivering the right outcomes for our customers.
Amanda:
For example, we pass on all of the benefit of interest paid on cash balances on the investment platform, and we don't have early exit charges. And we're going to continue with this customer focused momentum in 2024 and beyond.
Barry:
What do you want everyone to take away from today?
Amanda:
Okay, so I think if we reflect on today's results, we have transformed the performance of Aviva over the last three years. We've grown quarter-on-quarter, year-on-year. And by operating more efficiently, we're turning that into improvements in profitability. And through dividend growth and regular share buybacks we are sustainably delivering superior returns to our investors. With our strong momentum and continued investment in the business we've got real confidence in the ability to extend this track record and it's been another excellent year. So ultimately, I want everyone looking at the results to feel as proud and as confident as I feel in the future of Aviva.
Barry:
Thanks for talking to me, Amanda.
Amanda:
Thank you very much for coming over and doing the interview Barry, it's been great to see you.
Archive of past presentations
View past presentations by year.
2023
16 Nov 2023: Third quarter 2023 trading update - for nine months ended 30 September 2023
Watch our third quarter 2023 results video with Amanda Blanc
Download our third quarter 2023 trading update announcement PDF (170KB)
Listen to our third quarter 2023 trading update for investors and analysts
Read our third quarter 2023 trading update announcement
17 Oct 2023: In focus: Wealth
Watch our In focus: Wealth presentation video
Download the presentation slides (5.5 MB)
16 Aug 2023: Interim results - for six months ended 30 June 2023
Watch our 2023 half year results video with Amanda Blanc
Download our 2023 half year results announcement PDF (1.5 MB)
Download our 2023 half year results presentation PDF (6.3 MB)
Watch our 2023 half year results update for investors and analysts
19 July 2023: IFRS 17 transition update
Download our IFRS 17 transition update announcement PDF (1.3 MB)
Download our IFRS 17 transition update presentation PDF (2.5 MB)
24 May 2023: First quarter trading update for three months ended 31 March 2023
Watch our Group CEO, Amanda Blanc’s 2023 first quarter trading update video
Download our first quarter 2023 trading update announcement (PDF 151KB)
Download the shareholder asset portfolio presentation (PDF 1.7MB)
Listen to a recording of our first quarter 2023 trading update for analysts and investors
Read our first quarter 2023 trading update announcement
9 Mar 2023: Preliminary results for 12 months ended 31 December 2022
Watch our Group CEO, Amanda Blanc’s 2022 full year results video
Download our 2022 full year results announcement (PDF 1.1 MB)
Download our 2022 full year results presentation (PDF 4.3 MB)
Watch our 2022 full year results update for investors and analysts
Read our 2022 full year results announcement
25 Jan 2023: In focus: UK General Insurance Personal Lines
Watch our In focus: UK General Insurance Personal Lines presentation video
2022
9 Dec 2022: IFRS 17 market update
Watch our Group CFO, Charlotte Jones’s IFRS 17 market update video
Download our IFRS 17 market update announcement PDF (1.9 MB)
Download our IFRS 17 market update presentation PDF (4.4 MB)
9 Nov 2022: Third quarter 2022 trading update – for nine months ended 30 September 2022
Watch our third quarter 2022 results video with Amanda Blanc
Download our third quarter 2022 trading update announcement PDF (360 KB)
Download our third quarter 2022 trading update presentation PDF (3.3 MB)
Listen to a recording of our third quarter 2022 trading update for investors and analysts
10 Aug 2022: Interim results – for six months ended 30 June 2022
Watch our 2022 half year results video with Amanda Blanc
Download our 2022 half year results announcement PDF (1.6 MB)
Download our 2022 half year results presentation PDF (5.8 MB)
Watch our 2022 half year results update for investors and analysts
29 Jun 2022: In focus: Annuities, Equity Release & Asset Origination
2022 In focus: Annuities, Equity Release & Asset Origination video
Download the presentation slides PDF (5.8 MB)
18 May 2022: First quarter trading update – for three months ended 31 March 2022
Download our first quarter 2022 trading update announcement PDF (261 KB)
Listen to a recording of our first quarter 2022 trading update for analysts and investors
2 Mar 2022: Preliminary results for 12 months ended 31 December 2021
Watch our 2021 full year results video with Amanda Blanc
Download our 2021 full year results announcement PDF (736 KB)
Download our 2021 full year results presentation PDF (2.9 MB)
Watch our 2021 full year results update for investors and analysts
18 Jan 2022: In focus: UK General Insurance Commercial Lines
2022 In focus: UK General Insurance Commercial Lines presentation slides PDF (4.6 MB)
2022 In focus: UK General Insurance Commercial Lines presentation video
2021
23 Nov 2021: In focus: Health & Protection
2021 In focus: Health & Protection presentation slides PDF (4.2 MB)
2021 In focus: Health & Protection event video
11 Nov 2021: Third quarter trading update - for nine months ended 30 September 2021
Watch our third quarter 2021 results video with Amanda Blanc
Download our third quarter 2021 results announcement PDF (550 KB)
Listen to a recording of our third quarter 2021 trading update – for analysts and investors
12 Aug 2021: Interim results - for six months ended 30 June 2021.
Watch our 2021 half year results video with Amanda Blanc
Download our 2021 half year results announcement PDF (1.0 MB)
Download our 2021 half year results presentation PDF (4.3 MB)
Listen to a recording of our 2021 half year results update for investors and analysts
6 July 2021: In focus: Canada
2021 In focus: Canada analyst and investor event PDF (3.7 MB)
2021 In focus: Canada analyst and investor event video
27 May 2021: First quarter trading update - for three months ended 31 March 2021
Download our first quarter 2021 results announcement PDF (111 KB)
Download our first quarter 2021 results audio webcast MP3 (44 MB)
4 Mar 2021: Preliminary results for 12 months ended 31 December 2020
Watch our 2020 full year results video with Amanda Blanc
Download our 2020 full year results announcement PDF (1.80 MB)
Download our 2020 full year results presentation PDF (9.0 MB)
Listen to a recording of our 2020 full year results update video for investors and analysts
2020
26 Nov 2020: Third quarter update - for nine months ended 30 September 2020
Watch our third quarter 2020 update announcement video with Amanda Blanc
Download our third quarter 2020 update announcement PDF (1.67 MB)
Download our third quarter 2020 update presentation PDF (2.50 MB)
Listen to a recording of our third quarter 2020 update video
6 Aug 2020: Interim results for six months ended 30 June 2020
Watch our 2020 half year results video with Amanda Blanc
Download our 2020 half year results announcement PDF (1.5 MB)
Download our 2020 half year results presentation PDF (405 KB)
Download our 2020 half year results audio webcast MP3 (35 MB)
21 May 2020: Operating update - three months ended March 31 2020
Download our first quarter 2020 update announcement PDF (2.2 MB)
Download our first quarter 2020 update investment portfolio snapshot PDF (1.3 MB)
Download our first quarter 2020 update audio webcast MP3 (6.1MB)
5 Mar 2020: Preliminary results for 12 months ended 31 December 2019
Watch our 2019 full year results video with Maurice Tulloch
Download our 2019 full year results video with Maurice Tulloch (transcript) PDF (72 KB)
Download our 2019 full year results announcement PDF (2.2 MB)
Download our 2019 full year results presentation PDF (3.5 MB)
2019
20 Nov 2019: Capital Markets Day 2019
2019 Capital Markets Day video – update from Maurice Tulloch (CEO)
2019 Capital Markets Day video – update from Maurice Tulloch (CEO) – video transcript PDF (106 KB)
2019 Capital Markets Day announcement
2019 Capital Markets Day presentation PDF (6.06 MB)
2019 Capital Markets Day presentations video – Maurice Tulloch (CEO) and Jason Windsor (CFO)
8 Aug 2019: Interim results for six months ended 30 June 2019
2019 half year results announcement PDF (2 MB)
2019 half year results presentation PDF (2.2 MB)
2019 half year results video webcast
6 Jun 2019: Investor update
2019 investor update presentation PDF (2.2MB)
2019 investor update event video
2019 investor update announcement
7 Mar 2019: Preliminary results for 12 months ended 31 December 2018
2018 full year results announcement PDF (2MB)
2018
2 Aug 2018: Interim results for six months ended 30 June 2018
2018 half year results announcement PDF (2.3 MB)
2018 half year results video with Mark Wilson
2018 half year results presentation PDF (550 KB)
2018 half year results video webcast
8 Mar 2018: Preliminary results for 12 months ended 31 December 2017
2017 full year results announcement PDF (1.0 MB)
2017 full year results video with Mark Wilson
2017 full year results presentation PDF (1.1 MB)
2017 full year results video webcast
22 Jan 2018: Bulk purchase annuity (BPA) and private debt seminar
Jason Windsor, CFO UK Insurance, Tom Ground, MD Defined Benefit Solutions, and Mark Versey, CIO Investment Solutions, spoke at our BPA and private debt seminar at our offices in London.
2018 Bulk purchase annuity and private debt seminar presentation PDF (1.11 MB)
2017
30 Nov 2017: 2017 Capital Markets Day, Warsaw, Poland
2017 Capital Markets Day event day summary video
2017 Capital Markets Day event day video webcast
28 Sep 17: Bank of America Merrill Lynch conference
2017 Bank of America Merrill Lynch conference PDF (1.3 MB)
03 Aug 17: Interim results for 6 months ended 30 June 2017
2017 half year results announcement PDF (2.3 MB)
2017 half year results video with Mark Wilson
2017 half year results presentation PDF (2.2 MB)
09 Mar 17: Preliminary results for 12 months ended 31 December 2016
2016
04 Aug 16: Interim results for 6 months ended 30 June 2016
Results slides
PDF (906.4 KB)
06 Jul 16: Capital Markets Day 2016
Slides
PDF (1.3 MB)
10 Mar 16: Preliminary results for 12 months ended 31 December 2015
Results slides
PDF (401.1 KB)
2015
30 Sep 15: Bank of America Merrill Lynch Conference
Bank of America Merrill Lynch Conference Presentation 2015
PDF (982.8 KB)
06 Aug 15: Interim results for 6 months ended 30 June 2015
Results slides
PDF (2.4 MB)
15 Jun 15: Goldman Sachs 19th Annual European Financials Conference
Transforming Aviva
PDF (762.8 KB)
02 Jun 15: Deutsche Bank Global Financial Services Conference
Deutsche Bank Global Financial Services Conference Presentation
PDF (264.3 KB)
24 Mar 15: Morgan Stanley European Financials Conference
Morgan Stanley European Financials Conference Presentation
PDF (328.3 KB)
05 Mar 15: Friends Life's preliminary results for 12 months ended 31 December 2014
Results slides
PDF (609.0 KB)
Audio Webcast
MP3 audio file (47.3 MB)
05 Mar 15: Preliminary results for 12 months ended 31 December 2014
Results slides
PDF (1.9 MB)
2014
02 Oct 14: 19th Annual Banking & Insurance CEO Conference, Bank of America Merrill Lynch
Bank of America Merrill Lynch Conference Presentation 2014
PDF (1.1 MB)
07 Aug 14: Interim results for 6 months ended 30 June 2014
Result slides
PDF (324.0 KB)
06 Aug 14: Friends Life's interim results for 6 months ended 30 June 2014
Results slides
PDF (898.8 KB)
Audio Webcast
MP3 audio file (65.1 MB)
09 Jul 14: Aviva plc capital markets day
Presentation slides
PDF (4.8 MB)
09 May 14: Friends Life's interim management statement - 3 months ended 31 March 2014
Results slides
PDF (319.7 KB)
Audio Webcast
MP3 audio file (60.3 MB)
25 Mar 14: Morgan Stanley European Financials Conference
Morgan Stanley European Financials Conference Presentation
PDF (558.6 KB)
18 Mar 14: Friends Life - Strategy Update
Presentation slides
PDF (741.8 KB)
18 Mar 14: Resolution's preliminary results for 12 months ended 31 December 2013
Results slides
PDF (1.4 MB)
Audio Webcast
MP3 audio file (113.4 MB)
06 Mar 14: Preliminary results for 12 months ended 31 December 2013
Results slides
PDF (999.6 KB)
2013
07 Nov 13: Interim management statement - 9 months ended 30 September 2013
25 Sep 13: 18th Annual Banking & Insurance DEC Conference, Bank of America Merrill Lynch
Bank of America Merrill Lynch Conference Presentation 2013
PDF (300.5 KB)
13 Aug 13: Resolution's interim results for 6 months ended 30 June 2013
Results slides
PDF (488.7 KB)
Audio Webcast
MP3 audio file (70.2 MB)
08 Aug 13: Interim results for 6 months ended 30 June 2013
Results slides
PDF (626.3 KB)
04 Jun 13: Deutsche Bank - Global Financial Services Investor Conference
Pat Regan, chief financial officer, Aviva plc
PDF (581.7 KB)
26 Mar 13: Resolutions's preliminary results for 12 months ended 31 December 2012
Results slides
PDF (1.4 MB)
Audio Webcast
MP3 audio file (43.7 MB)
07 Mar 13: Preliminary results - 12 months ended 31 December 2012
Results slides
PDF (480.5 KB)
2012
23 Nov 12: Interview post Mark Wilson's appointment as ceo
15 Nov 12: Friends Life - Investor update on UK progress and International strategy
Presentation slides
PDF (1.1 MB)
26 Sep 12: Bank of America Merrill Lynch - Banking and Insurance CEO conference
Pat Regan, chief financial officer, Aviva plc
PDF (1001.6 KB)
17 Sep 12: KBW Financials Conference 2012
Pat Regan, chief financial officer, Aviva plc
PDF (563.3 KB)
15 Aug 12: Resolution's interim results for 6 months ended 30 June 2012
Results slides
PDF (678.1 KB)
Audio Webcast
MP3 audio file (44.2 MB)
09 Aug 12: Interim results for 6 months ended 30 June 2012
John McFarlane and Pat Regan video interview
Results slides
PDF (335.2 KB)
05 Jul 12: Aviva plc investor and analyst update
An interview with John McFarlane and Pat Regan
Announcement of senior management changes
Presentation Slides
PDF (1.5 MB)
02 Jul 12: John McFarlane interview
13 Jun 12: The future of life and long-term savings conference
Presentation slides
PDF (1.2 MB)
31 May 12: Barclays Capital Conference
Presentation slides
PDF (1.1 MB)
08 May 12: John McFarlane vodcast
27 Mar 12: Morgan Stanley - European Financials Conference
Andrew Moss, group chief executive, Aviva plc
PDF (1.2 MB)
27 Mar 12: Resolution's preliminary results for 12 months ended 31 December 2011
Results slides
PDF (573.9 KB)
Audio Webcast
MP3 audio file (64.8 MB)
08 Mar 12: Preliminary results - 12 months ended 31 December 2011
Results slides
PDF (1.8 MB)
Some of the documents above are only available in Adobe PDF format. Download a free reader here.
Results
Latest results to read, watch and download, including an archive of previous results