A message from our Group CEO
Being there for customers when it really matters is exactly why we exist, and I am proud of how Aviva has responded in this most dramatic of years.
Our colleagues have been truly fantastic, responding quickly and ensuring that we provided excellent customer service throughout the year.
Thank you: A message from Aviva's ExCo to our people
In this short film, Aviva's ExCo reflect on the last year and say thank you to our people for being there for our customers and each other.
Latest news
Our customers
A quarter made a bad debt decision during pandemic
14 Jun 2021
However, Aviva study reveals those with poor financial wellbeing don’t necessarily think they are bad with money.
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Research
Over three-quarters of 45-54 year olds report debt worries during the pandemic
5 May 2021
New research from Aviva reveals that a quarter (25%) of the sandwich generation (equivalent to 2.25 million people) say their total debts have increased in the 12 months to April 2021.
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Our people
Aviva’s equal parental leave remains popular during Covid-19 pandemic
26 Apr 2021
Aviva’s equal parental leave continued to be popular during the Covid-19 pandemic, with strong take-up from Aviva colleagues.
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Our customers
£1 billion in claims payments helped Aviva individual protection customers in 2020
21 Apr 2021
Aviva paid more than £1 billion last year to its individual protection customers and their families – helping more than 50,000 families in their hour of need.
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Research
Seven-in-ten workers feel optimistic about returning to work as UK opens up
16 Apr 2021
As pubs, shops and other workplaces re-open this week, the success of the vaccine rollout has helped workers feel much more optimistic about their return to work.
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Research
Number of UK workers planning career changes rises
8 Apr 2021
Three fifths of UK workers (60%) intend to make changes to their careers as a result of the Covid outbreak, an increase of seven percentage points since July 2020 (53%).
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Research
Pandemic makes UK more environmentally-conscious – but “green” behaviours have dipped
8 Apr 2021
More than half of UK residents say the Covid pandemic has made them more environmentally-conscious, but their actions tell a different story.
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Our customers
Aviva Ireland: home insurance claims rise by 4.5%
23 Mar 2021
As people stay home during the pandemic, water damage is the number one cause of claims.
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Lockdown wins
The pandemic shocked us into a different way of working. We’ve had to find new ways of doing things, including in the way we work. As a result, we’ve learned a lot about ourselves.
In this short film, our people talk about how coronavirus has affected their ways of working.
This film shows our UK response to the coronavirus outbreak. It highlights our support for the National Health Service (NHS) and British Red Cross. Read about our global response and how we are supporting communities, customers and colleagues around the world.