Our customers

COVID-19 our response

A message from our CEO, Maurice Tulloch

We are seeing extraordinary efforts in the global fight against coronavirus, particularly from healthcare workers on the frontline saving lives. 

Everyone has an important part to play, including Aviva. We can all slow the spread of the virus and protect the most vulnerable. Even though this involves keeping our distance from each other physically, we are coming together in spirit to lend our support. 

Looking after our employees and customers is our priority

Our people live and work in the same neighbourhoods as our customers around the world. As our employees juggle with demands at home and at work, we are committed to helping them. Our people are continuing to be paid as normal and we are supporting employees who are taking care of children or elderly relatives. We are also backing colleagues who previously worked in healthcare if they want to volunteer with the NHS. And as the situation evolves, we will keep looking at what more we can do.

I feel incredibly proud as I see our people doing all they can to look after our customers. From France to Canada and throughout our group, every day our people are helping customers and working hard to maintain service levels. We recognise that in all this uncertainty, our customers will have lots of questions. We are keeping them updated directly and on our customer websites, below.

Where we can, we are going further. In Wuhan, China, we provided free life insurance to medical workers battling the virus. In the UK we’re offering customers who are NHS workers additional support like free car breakdown cover and enhanced home insurance cover for personal belongings. We’re also automatically extending cover for businesses to give the same level of protection when their employees are having to work from home. 

This crisis is going to hit the most vulnerable in our communities more than anyone else. To direct help to those that need it most, we have increased the funding to our long-standing partners, the British Red Cross, by £10m.  This will get support to those most affected in the UK and globally. Our business in Italy has donated €100,000 to the Milan municipality and in Singapore we have pledged financial support to vulnerable families in the local community.

Despite the stock market turmoil, our financial resilience means we will continue to be there to support our people, our customers and our communities throughout this extraordinary time as we have done for over 320 years.

For updates on travel insurance, pensions and investments for our customers across Europe, North America and South-East Asia, visit your local website:

United Kingdom

www.aviva.co.uk

France

www.aviva.fr

Ireland

www.aviva.ie

Italy

www.avivaitalia.it

Poland

www.aviva.pl

Singapore

www.aviva.com.sg/en/

Canada

www.aviva.ca/en