Data and key performance indicators

CSR aspect

		Regional level response based on performance from 01 January – 31 December
Key issue	Key performance indicator (KPI)	Actual	Percentage change
Environment (offsetting)	Aviva’s remaining CO₂ emissions offset annually	100% offset by Group Centre	100%
Environment (CO₂ emissions)	Percentage reduction in the business unit’s annual CO₂ emissions	5470 tonnes (2007) 4055 tonnes (2006)	+34.9%
Environment (water)	Percentage reduction in the business unit’s annual amount of water used	40,680m³ (2007) 11,334m³ (2006)	+259%
Environment (waste)	Percentage reduction in business unit’s annual amount of waste	823 tonnes (2007) 671 tonnes (2006)	+22.6%
Environment (recycled waste)	Percentage increase in business unit’s annual amount of recycled waste	93.8% (2007) 99.4% (2006)	-5.6%

Note: We are reporting for the first time on businesses in Taiwan and Malaysia.

Global Employee Climate Survey 2007 metrics for region	Percentage of staff who responded favourably
Global Employee Climate Survey 2007 metrics for region	Australia	China	Hong Kong	India	Malaysia	Sri Lanka	Singapore	Taiwan
All employees are treated with respect	86%	82%	N/A	90%	79%	90%	88%	98%
Management supports diversity in the workplace [recognising and respecting the value of human differences]	90%	76%	N/A	88%	68%	87%	80%	92%
I see my colleagues behaving consistently with the values	82%	78%	N/A	84%	62%	89%	71%	80%
I see my manager behaving consistently with the values	87%	81%	N/A	89%	70%	90%	83%	90%
I think we act responsibly in the society/community in which we operate	91%	81%	N/A	93%	68%	98%	84%	96%
I think we act responsibly in relation to the environment	89%	73%	N/A	93%	66%	97%	78%	98%
Taking everything into account I would say my Business Unit is a great place to work	81%	58%	N/A	83%	58%	81%	63%	88%