| Continue to attend to human rights concerns as required |
This objective was met. |
| Offer four performance management training programmes as facilitated Lunch and Learn workshops |
This objective was met. |
| Promote the use of our work-life balance programme |
A new company-wide fitness subsidy was made available to employees without access to the Scarborough branch fitness facility. There were a number of intranet articles on topics such as raising healthy and safe children and the importance of an annual flu shot. Lunch and Learn sessions promoting our Employee Assistance Programme (EAP) and Work and Family Balance were held. |
| Maintain participation rate of 80% or better in the Employee Climate Survey |
The participation rate for 2007 was 97%. |
| Continue to communicate results and plan actions from the 2006 Employee Climate Survey |
Action plans focused on common perceptions, talent management, and leadership and resulted in the development of two leadership/talent management programmes. 2007 Survey results showed an improvement in these areas. |
| Continue to focus on technical training in line with operating needs |
Dedicated claims training teams have delivered over 20 initiatives that support the development of technical claims acumen. |
| Continue to roll out the Core Insurance Skills Programme to auto, property and casualty underwriting for both Commercial and Personal Lines |
Core Insurance Underwriting training for Commercial Lines was rolled out and over 500 staff have participated. Personal Lines has been put on hold pending the completion of business process changes. |
| Launch a common customer service programme across Aviva, providing greater consistency in customer service response |
This programme has been put on hold. A common negotiation skills course was rolled out with over 1,100 employees completing it. |
| Launch an accelerated development programme for Commercial Lines, building the future pool of technical senior staff |
This programme is nearing completion and the recruitment of the first class is underway. |
| Continue monthly Health and Safety Committee meetings for the entire year |
We adjusted to quarterly meetings and these were held through the year. |
| Conduct annual health and safety inspections in autumn 2007 |
This objective was met. |
| Continue to investigate and resolve any potential health and safety violation |
This objective was met. |
| Streamline incident reporting process to ensure both Facilities and the Health and Safety Committee are aware of all incidents reported and the necessary corrective steps are taken |
This objective was met. |
| Design a development plan for health and safety certification |
The plan has been completed. |
