Aviva Europe is the number one provider of life and pensions products to European consumers. Our aim is to be Europe’s preferred partner for life, creating enduring relationships with our customers and employees across the region.

Our operations

Aviva Europe consists of 11 business units operating across 15 countries and employing over 17,000 employees. The main operations within the European region are:

• Aviva
• Commercial Union Polska (CU)
• Hibernian
• Delta Lloyd
• Aviva SA

These operations have a geographic presence in the following countries:

Belgium

Delta Lloyd in Belgium operates in life insurance and banking.

Delta Lloyd Life is an insurance business with 280 employees and about 500,000 customers, and is among the top 10 companies in the long-term savings market in Belgium.

Delta Lloyd Bank is a retail, private and business bank with a network of more than 200 branches and agents serving about 180,000 customers, and employs more than 800 staff. The bank took over Delta Lloyd Securities, a specialist European equities and stockbroking firm, at the end of 2006.

Czech Republic

Aviva in the Czech Republic is a life insurance company with around 100 employees and 500 tied sales intermediaries, serving approximately 50,000 customers and managing assets of GBP 76m.

France

Aviva France operates in life, general insurance and asset management. The business uses a wide variety of distribution channels including tied agents, brokers, sales force and bancassurance. Aviva has over 3,000 staff dealing with some 2.2 million customers.

Germany

Delta Lloyd in Germany operates in a number of financial services areas, from life insurance and fund management to consultancy.

Hungary

Aviva Life Insurance Company Ltd sells life and pensions products and focuses mainly on the high-net-worth individual segment of Hungarian society. It is the eighth largest life insurance business in Hungary, measured by premium income, the fifth largest by unit-linked premium income and the second largest by average premiums. The business also acts as a distributor for various banking products, such as mortgage loans and current accounts.

Aviva Life Insurance Company has a tied agent sales force consisting of more than 1,000 agents and 34 agencies nationwide.

Ireland

The Hibernian Group in Ireland comprises Hibernian General Insurance and Hibernian Life and Pensions, and employs over 2,000 people across the country.

Hibernian General Insurance is Ireland’s largest general insurer, with over 1 million customers, providing cover on all aspects of motor, home, farm and commercial insurance. The business holds number one position in the general insurance market.

Hibernian Life & Pensions is the third largest life and pensions provider in Ireland and the main insurer in the broker market, offering a comprehensive range of financial products for life assurance, retirement and investment needs.

Hibernian Investment Managers (HIM), its fund management company, is currently the third largest asset manager in Ireland with assets under management of over €14 billion.

Italy

Aviva Italy is the country’s sixth largest life insurer, with a market share of 5.4%. The business provides products for various distribution channels, particularly in bancassurance through specific partnerships with leading Italian banks.

Headquartered in Milan, Aviva Italy has 538 employees.

Lithuania

Aviva Lithuania is the third largest life and pensions provider in Lithuania. The main distribution channel is a direct sales force of around 560 people located in 41 units and six branches. It has over 60 staff employed in 15 sales offices located across Lithuania.

The Netherlands

Delta Lloyd is one of the top five financial services providers based in the Netherlands, with operations in Belgium and Germany. It is among the top five companies in the Dutch long-term savings and general insurance markets, and one of the leading fund managers, with about £40 billion in assets under management.

The Delta Lloyd group employs about 6,990 staff. In February 2007, it announced the acquisition of the Erasmus Group, which is expected to add to both its life and general insurance business volumes.

Poland

CU Polska Group comprises six companies and has approximately 1,440 employees. The group operates in life assurance, pensions management, general insurance and asset management. The life business is ranked number two in the market while the pensions business retains the market leading position in the pensions market, held since 1999.

Romania

Aviva Romania operates in life insurance, pensions, medical insurance and asset management, and serves more than 430,000 customers across the country, and employs 230 staff. The main distribution channel is the direct sales force which is more than 1,500 strong in 26 branches across the country. The business also has distribution agreements with leading banks.

In 2007, Aviva Romania established a company to sell newly created mandatory pensions. The business also purchased a 99.8% stake in a Romanian asset management company with assets of €1.1 million.

Russia

Aviva Russia was launched in 2006 and has 125 employees at the head office and 300 financial consultants. The business services more than 500,000 clients. Aviva Russia has signed agreements with 10 leading retail banks.

Spain

Aviva Espana is the country’s third largest life insurer, with a market share of 9.5%. The life insurance market is dominated by bancassurance distribution and Aviva has partnerships with a number of leading banks. Aviva Spain also distributes life and pensions products through an agency-based network.

Turkey

In 2007, Aviva and Aviva Aksigorta AŞ, merged their Turkish life and pensions businesses - Aviva Hayat ve Emeklilik AŞ and Ak Emeklilik AŞ - to create a new leading life and pensions company, AvivaSA. AvivaSA is Turkey’s largest pensions provider, with a 25% market share, and the third largest life insurer, with an 11% market share. The business serves 900,000 customers and has a total of 2,221 employees.

Aviva Sigorta AŞ operates in the general insurance market and ranks 14th in premium production with a 2.6% market share. The business is headquartered in Istanbul and employs 197 members of staff.

Our approach to CSR

CSR is fundamental to the way we conduct our businesses across Aviva Europe. We adopt the strategic framework defined by the Aviva Group and apply the policies, principles and governance set out by the CSR board to help ensure that we are consistent in our approach.

Aviva Europe is an evolving region, made up of businesses that have grown organically or by partnership agreements or acquisition. As a consequence, we recognise that levels of awareness in CSR and its positive impacts will be, in part, dependent on the maturity of each business and its integration with the culture and values of the Group.

To promote understanding and good practice, each business has a designated employee responsible for the development and communication of CSR within its business unit.

The CSR focus for the European region for 2008 is to:

• Build a higher awareness of CSR within our employee base. This will enable us to continue to raise CSR issues internally and in the wider community and is part of our Employer Brand proposition.
• Embed CSR in each of our businesses. This year we will launch a region-led initiative, focusing on raising levels of understanding and engagement in CSR to embed our approach in all our business units.
• Share best practice. We will encourage the exchange of ideas and good CSR practice across our region and with the Aviva Group. Using new and existing tools and programmes we will help to develop our CSR agenda and agree a common approach for best practice to be developed and shared.