Welcome to Aviva UK's first corporate social responsibility (CSR) report. This covers the businesses of Norwich Union, RAC and Aviva Global Services.

Highlights

• Customers:
  £2.8 million in unclaimed pensions returned through our 'Find the Fishermen' campaign
• Environment:
  12.6% reduction in CO₂ emissions
• People:
  196,708 hours of online training delivered
• Suppliers:
  10% weighting for CSR issues in purchasing decisions
• Communities:
  1 million schoolchildren benefited from our grassroots athletics programme
• Engagement:
  £200,000 investment pledged for the East of England Skills Academy for Financial Services