We continued to further embed CSR within our business during 2007. Some highlights are noted below.

• Customer initiatives, including the 'Make Sense of It'and 'Six-Steps' websites, continue to help customers make better-informed financial decisions, while our 'Pay As You Drive'™ insurance reduced accidents among younger drivers.
• We were awarded the Global Diversity and Innovation Award by the World Diversity Leadership Council, under the auspices of the United Nations Global Compact.
• Our Global Employee Climate Survey revealed that 70% of our employees think Aviva is a great place to work.
• We became the first insurance company to be carbon neutral across our worldwide operations. Existing businesses reduced carbon emissions by 10.8%.
• Investments in community and charity projects totalled £6.75 million.
• We were the only UK-listed insurer to be included in both the Dow Jones Sustainability World and STOXX Indexes. We continue to be included in the FTSE4Good Index Series.
• We were awarded a bronze-class distinction by SAM (Sustainable Asset Management) and included in The Sustainability Yearbook 2008.
• We received 'Best in Class' recognition by the Carbon Disclosure Project (CDP5) for our approach to climate change disclosure.