In 2007, we consolidated our CSR, people and environment policies to align them to our strategy. We then undertook a thorough review of all the risks associated with implementing these policies. Following an extended period of consultation and approvals, aligned to the group risk management process, we have now established a set of metrics to identify risks proactively and mitigate them. These overarching policies and measures were launched at the beginning of 2008. We will continue to embed the policies and strengthen our risk assessment process.

The best research and new ideas come from the comments and advice given by all our employees. In 2007, for the third year running, we carried out a Global Employee Climate Survey. Seventy percent of employees participated, giving their views on a range of issues from diversity to customer focus, and communication to leadership. These findings form an integral part of the CSR strategy review. As a measure of their importance to Aviva, senior management remuneration is linked to the annual employee survey results.