Sustainable supplier relationships are two-way partnerships, so we aim to give support, guidance and training for third parties where appropriate. For example, in India, all the cab drivers used by Aviva Global Services (AGS) attend regular training forums designed to raise awareness about road safety, and help to improve interaction with AGS employees.

We also understand our responsibilities to our suppliers, such as prompt payment. Morley’s ‘Business Invoice Viewer’, for example, provides real-time updates on all supplier invoices, promoting prompt authorisation and helping to meet the challenging target of paying 85-90% of suppliers within 28 days of receiving an invoice.

Case study

Working closely with suppliers

A year after Aviva Lithuania volunteers first assisted with the clean-up of a section of the Baltic coastline after a fire destroyed 200 hectares of forest, staff and sales consultants again helped local government and forestry managers by rebuilding the dunes, and planting a hectare of pine saplings. A new scheme also enables them to donate 2% of their income tax to the National Park’s relief fund.