An important way for Aviva employees to share their views – voluntarily and anonymously – is through participation in Aviva’s Global Employee Climate Survey. This annual exercise allows us to benchmark progress and drive continuous business improvement.

In 2007, 42,443 employees responded to our third survey, which equates to a 70% participation rate, up from 66% in 2006; notably high participation rates were found in Sri Lanka, China and Taiwan (100%) and Lithuania (98%). The results showed improvement in all categories compared to previous years.

For the first time, Aviva is publishing results from the Global Employee Climate Survey at a group level as well as on a regional basis. Group level results are below and results from individual regions can be found in each regional report in the ‘Data and key performance indicators’ sections.

“At Aviva, the Global Employee Climate Survey is a business management tool that provides live and direct feedback from our teams across the world. During 2007, we showed progress on our engagement and leadership scores which were up 6 and 2 points over 2006 respectively. This reflects the work undertaken in 2007 to focus and embed the people strategy.”

Reena Dayal,
global project manager for Global Employee Climate Survey 2007

Global Employee Climate Survey results

Changes since 2006

Results

In comparison to other global insurance companies, Aviva scores highly on customer focus and efficiency and effectiveness, and favourable on values, empowerment and innovation, and leadership. Our key areas for improvement, as also highlighted in our benchmark against global financial services companies, are talent management and communication.