Aviva plc CSR report 2007

Customers

We aim to provide our customers with prosperity and peace of mind by offering them relevant, simple to understand products that they can trust.

highlights

1.1 billion

Morley's socially responsible investment (SRI) team now have 1.1 billion of SRI funds under management.

6 steps

We launched a new six-steps website which gives free, unbiased advice to retirement planning.

Our business is people. What do they want from life? What keeps them awake at night? Customers drive everything that we do and we want them to feel secure because they trust us to be fair, honest and open with them. They want to be sure that we'll give them helpful service and clear information. In 2006 the board approved a group customer policy to make sure that all our businesses worldwide work this way.

See how we...