To play our part in addressing climate change, we made a commitment to become carbon neutral worldwide. We have also increased the number of our business units using zero emissions electricity. Globally, over 55% of our electricity now comes from such sources.

Our major community initiative last year was being one of the first partners to sign up to the Oxfam 365 Alliance, which aims to support the infrastructure necessary for Oxfam to respond rapidly to emergencies.

New customer initiatives, such as reduced insurance premiums for hybrid cars, encourage customers to reduce their carbon emissions, while our socially responsible investment funds surpassed £1 billion funds under management.

Aviva’s global employee survey showed improved engagement with our own people.

We earned several external recognition awards for global diversity initiatives, including creating new networks for women and gays, lesbians and bisexuals.

Our businesses implemented numerous initiatives to help promote understanding of our values and ethical behaviour in our business activities.

The revised group purchasing policy includes specific guidance on CSR, ethical behaviours and standards of business conduct.

Our CSR achievements in 2006 were recognised by our continued inclusion in the Dow Jones Sustainability World and STOXX indices and the FTSE4Good index series.