Fighting financial crime
Our financial crime policy reinforces our zero tolerance approach and ensures that risks relating to fraud, money laundering, market abuse and corruption are adequately controlled.
Employees undertake mandatory computer-based training as part of our procedures for combating market abuse and insider trading, money laundering and fraud. In 2010 we enhanced the understanding of bribery and corruption risks throughout the business, including at board and senior management levels.
Right Call
We encourage our employees to raise any concerns regarding fraud, dishonesty, malpractice, corruption or illegal acts through Right Call – an Aviva-wide reporting service. This enables all employees to report any suspicions or concerns confidentially and securely for independent investigation.
Employees can report by telephone, email or through the internet in English or their own language, where appropriate. Right Call is operated by an external third party to ensure confidentiality and independence.
- In 2010, 48 incidents were recorded across the Group
- All cases were referred for independent investigation – 39 cases reached conclusion and currently nine cases remain under investigation.