Glossary
- Accounting for Sustainability
- Brings organisations together to develop practical tools to embed sustainability into their day-to-day operations and decision making.
- ACF
- Aviva Community Fund
- AGM
- Annual general meeting
- Aviva Day
- A day each year to celebrate achievements across the Group.
- Aviva Financial Adviser Academy
- Helps advisers to improve their qualifications and prepare for pending regulatory changes to the UK financial services market.
- Aviva Investors’ European Renewable Energy Fund
- An infrastructure investment fund specialising in developing and financing renewable energy projects in the European Union.
- Aviva World
- Aviva employees’ global intranet
- BIS
- UK Department for Business, Innovation and Skills
- BITC
- Business in the Community
- BREEAM
- Building Research Establishment Environmental Assessment Method
- CBI
- Confederation of British Industry
- CD
- Community development
- CDP
- Carbon Disclosure Project
- CEO
- Chief Executive Officer
- CoE
- Centre of Excellence
- Chance to be Chancellor
- An annual challenge giving people the opportunity to tell the UK Government how it should spend the public’s money.
- ClimateWise
- A collaborative insurance initiative through which members aim to work together to respond to the myriad risks and opportunities of climate change.
- Connected Reporting Framework
- A simple approach to connecting strategic direction, financial performance and environmental and social considerations in corporate reporting, developed through the Accounting for Sustainability project.
- CR
- Corporate responsibility
- CSC
- Consortium for Street Children
- CSR Europe
- A leading business network with around 70 multinational corporations which helps its member companies to integrate corporate social responsibility into the way they do business.
- D&I
- Diversity and inclusion
- e-fulfilment
- Online commerce solutions
- e-learning
- Online training
- Employee Promise
- “At Aviva I am recognised for who I am, and my contribution matters.”
- EPS
- Employee Promise Survey
- ESG
- Environmental, social and corporate governance
- HMRC
- HM Revenue & Customs
- HR
- Human resources
- KPIs
- Key performance indicators
- LBG
- London Benchmarking Group
- Learn and Thrive
- A community education and engagement programme aimed at helping people in the City of York achieve prosperity and peace of mind, by inspiring and developing community-based learning in 'numbers know-how'.
- LEED
- Leadership in Energy and Environmental Design, an internationally recognised building certification system.
- Living Leadership
- An Aviva model which defines leadership as “the act of making a difference.”
- MDGs
- Millennium Development Goals
- Micro-insurance
- Insurance characterised by low premiums and low caps or coverage aimed at low-income people and businesses not served by typical social or commercial insurance schemes.
- Micro-savings
- A small deposit account offered to lower income families or individuals as an incentive to store funds for future use.
- ‘Mind the Gap’
- Campaign focused on debating with governments about reforming national and EU retirement policy. Mind the Gap reports have been published in every European Aviva market.
- MyHealthCounts
- Our online tool to help customers understand more about their health, the risks that they might face, and the simple steps that they can take to adopt a healthy lifestyle.
- NGOs
- Non-government organisations
- Nightwatchman
- PC power management systems which reduce energy usage.
- NPS
- Net Promoter Score, a tool to measure customer satisfaction by the proportion of customers who will promote your company.
- Paying for It
- An educational resource that engages young people (aged 14–18) with current economic issues.
- PDP
- Personal development plan
- PowerPerfector
- A system that reduces energy consumption and improves the efficiency of electrical equipment.
- RightCall
- Our confidential whistleblowing service.
- ROTAD
- Repair Order to Aid Drying
- Royal Mail’s Responsible Mailing Programme
- Direct mail service using up-to-date address lists to cut down on wasted mail. Customers also use materials that have been produced using processes and resources that are less harmful to the environment and are recyclable.
- SRI
- Sustainable and Responsible Investments
- Street to School
- Our global community programme recognising that every child living and working on the street has the right to fulfil their potential.
- Sustainable stock exchanges
- Stock exchanges active in raising awareness of ESG issues and standards among listed companies, driven by calls from institutional investors through initiatives such as the UNEP Finance Initiative and the UNPRI.
- Talking Talent
- Our global process to support performance management and talent development.
- UK Carbon Reduction Commitment Energy Efficiency Scheme
- A mandatory scheme to improve energy efficiency and cut CO2 emissions in large public and private sector organisations.
- UNEP
- United Nations Environment Programme
- UNGC
- United Nations Global Compact
- UNPRI
- United Nations Principles for Responsible Investment
- Xsell
- Our technical platform for sales and marketing capabilities.
- You are the Big Picture
- Our global brand campaign committing to putting customers at the heart of our business.
