Notes

View all notes

Close

View all pages

Close

Key indicators

Aviva is putting a lot of effort into developing a meaningful set of indicators to help us see what progress we’ve made and where we want to get to.

Measuring the outcomes of our CR programmes on a consistent basis worldwide is work in progress. This year, we took further steps by rationalising our list of group-level indicators to reflect our priorities and circumstances better, particularly in supplier management.

Key

  • Improvement
  • Reduced performance
  • No change
 
CR area Indicator 2006 2007 2008 Change
over year		 2009 target
Business ethics Percentage of employees signing off receipt, understanding and acceptance of our Business Ethics Code annually – – – New KPI   100% of employees
Customers Customer advocacy: Percentage of businesses that met/exceeded performance against local market average – where local benchmark available – – 67% New KPI   Continue to embed customer metrics across Aviva. UK life and general insurance and Canadian business to adopt NPS metrics in 2009
Percentage of businesses that met/exceeded target where no local benchmark available – – 75%    
Percentage of employees who consider that their business is customer focused* 73% 78% 81% +3% Improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 75%)
Environment
(See Environmental performance for more detailed data and commentary)		 Percentage of remaining CO2 emissions offset annually 100% 100% On target   No/limited improvement Aviva to offset remaining CO2 emissions annually at group level
CO2 emissions – existing and new businesses (tonnes) 125,400 127,002** 122,791 -3.3% Improvement Reduce CO2 emissions by 5% annually
Existing CO2 emissions (tonnes) 125,400 127,002** 118,661 -6.6% Improvement
Water consumption (m3) 502,803 660,356 652,528 -1% Improvement Reduce water use by 4% annually
Waste generated (tonnes) 19,719 18,877 19,311 +2% Reduced performance Reduce total amount of waste generated by 4% annually
Proportion of recycled waste 73% 88% 84% -4% Reduced performance Increase proportion of recycled waste until 80% or above reached
Percentage of employees who consider that their business acts responsibly in the environment* 71% 75% 77% +2% Improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 75%)
People Percentage of women in senior management 18%*** 22% 22% 0% No/limited improvement Increase percentage of women in senior management group
Percentage of employees who feel that management supports diversity in the workplace* 67% 72% 72% 0% No/limited improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 75%)
Percentage of employees who feel that they are treated with respect* 70% 75% 74% -1% Reduced performance Meet or exceed global financial services benchmark in employees’ survey response (2008: 75%)
Percentage of employees who rate us favourably on leadership index* 55% 57% 59% +2% Improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 60%)
Percentage of employees who rate us favourably on engagement index* 67% 73% 75% +2% Improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 77%)
Suppliers Number of business unit suppliers, with material spend, signing Aviva’s Supplier Code of Conduct – – 983 New KPI   2,500
Number of detailed CR assessments of Aviva’s major suppliers – – 30 in the UK New KPI   100 globally
Number of business units that have implemented and embedded use of ‘Supplier Hospitality register’ and ‘Register of interests’ – – 5 New KPI   10
Community Amount of community investment £6.3m £6.75m £9.6m +43% Improvement Establish and report investment in the community in line with the group community strategy
Number of employee hours spent volunteering**** 34,000 Not available 67,700 40%* Improvement Increase the percentage of employee participation in volunteering activities
Percentage of employees who consider that their business acts responsibly in the community* 74% 80% 81% +1% Improvement Meet or exceed global financial services benchmark in employees’ survey response (2008: 80%)
  • * Based on employee responses to our Global Climate Survey.
  • ** The figure for 2007 CO2 emissions has been restated. Each year the conversion factor for electricity generation varies. We therefore need to restate these figures every four years. The previous 2007 value was 130,219 tonnes.
  • *** In 2006 we included data from Delta Lloyd, which was not included in 2007 or 2008.
  • **** We did not collect data for employee volunteering hours in 2007. Based on our 2006 performance data, we have assumed an incremental increase in volunteering hours in 2007 which amounts to an increase of 40% over the last 12 months.

Top of page