Shareholder services
Managing your shareholding
Our Registrar, Equiniti, maintains the Company’s Register of Members and if you have any queries in respect of your shareholding, please contact them directly using the contact details provided below. In addition to assisting with general queries, Equiniti can also help with the following:
Amalgamating your shareholding
If you receive more than one copy of our communications, it could be because you have more than one record on the share register. To avoid duplicate mailings, please contact Equiniti who can arrange for your accounts to be amalgamated.
Dividend payments direct to your bank account
Instead of having your dividends paid by cheque, you can, if you wish, have them credited directly into your bank or building society account on the dividend payment date. This reduces the risk of cheques getting lost in the post and is also quicker and more convenient as payment is credited automatically on the payment date. Your tax voucher will be sent to your registered address as usual. If you would like to set up a dividend mandate, you can do so via our website www.aviva.com/dividendmandate or by contacting Equiniti to request a mandate form.
If you live overseas, an Overseas Payment Service is available for certain countries, which may allow you to receive your dividends directly in your bank account in your local currency.*
* Please note that a payment charge will be deducted from each dividend payment before conversion into your chosen currency.
Consolidated tax vouchers
If you are a private shareholder who currently receives dividends paid directly into your bank or building society account, you will receive one consolidated tax voucher each year instead of a voucher with each dividend payment, unless you request otherwise.
Dividend Reinvestment Plan (“DRIP”)/Scrip Dividend Scheme
Following a review by the Board of the operation of the current DRIP, the Company intends to propose a resolution at the forthcoming AGM to reintroduce a SCRIP dividend scheme ("SCRIP Scheme"). The Board has therefore decided to withdraw the DRIP and, subject to shareholder approval, will reintroduce the SCRIP Scheme commencing with the 2008 final dividend in order to provide shareholders with the opportunity to elect to receive their dividends in the form of new shares in the Company instead of in cash. All shareholders will be contacted with full details of the relevant terms and conditions of the proposed SCRIP Scheme and details of how to join in due course.
ID fraud/unsolicited mail
Share-related fraud and identity theft still affects many shareholders and we urge you to continue to be vigilant. If you receive any unsolicited mail offering advice, you should inform Equiniti immediately. More information on this can be found on our website at www.aviva.com/shareholderupdates
Corporate nominee
We offer a corporate nominee service, the Aviva Share Account, for shareholders who wish to remain anonymous. If you choose to join the nominee account, your personal details will not be entered on our share register but you will have the same rights as registered shareholders and will receive the same shareholder communications. To join the Aviva Share Account or find out about the terms and conditions, please contact Equiniti.
Our website – www.aviva.com
Visit www.aviva.com/shareholders for up-to-date investor information including our latest financial results and key dates. An electronic copy of current and past Annual and Interim Reports can be downloaded from the website. You can also find our current and historic share prices, sharedealing information, news, updates and when available, presentations from the Group Chief Executive. You can also register to receive future shareholder communications electronically.
A range of frequently asked shareholder questions including practical help on transferring shares and updating personal details is available online at www.aviva.com/shareholderguide.
Electronic communications
We have embraced the changes brought about by the Companies Act 2006 which recognises the growing importance of electronic communications. We therefore provide documentation and communications to you via our website unless you have specifically elected to receive a hard copy.
Using electronic communications enables fast receipt of documents, reduces our printing, paper and postage costs and has a positive impact on the environment.
You can also cast your vote for the next AGM online, quickly and easily using the Sharevote service by visiting www.aviva.com/agm for a reliable and environmentally friendly way of voting.
ShareGift
The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares when the dealing costs or minimum fee makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from Equiniti.
Share dealing
We have arranged the following services that can be used to buy or sell Aviva shares which you may find useful.
| Available to shareholders in | If you hold a share certificate | If your shares are held in the Aviva Share Account | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Alternatively, if you hold a share certificate, you can also use any bank, building society or stockbroker offering share dealing facilities to buy or sell shares. If you are in any doubt about buying or selling shares, you should seek professional financial advice.
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| Equiniti Financial Services Limited* | UK only |
www.shareview.co.uk/dealing Telephone: 08456 037 037 |
www.shareview.co.uk/dealing Telephone: 08456 037 037 |
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| NatWest Stockbrokers Limited** | UK only | Freephone: 0808 208 4411 | Freephone: 0808 208 4422 | |||||||||||
| Barclays Stockbrokers Limited† | UK and overseas |
UK shareholders: Telephone: 0870 549 3002† For postal applications: 0870 514 3263† |
UK shareholders: Telephone: 0870 549 3001† |
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Overseas shareholders: Telephone: +44 (0)141 352 3959‡ |
Overseas shareholders: Telephone: +44 (0)141 352 3959‡ |
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| WH Ireland Limited# | UK and overseas |
UK shareholders: Telephone: 0845 603 1470 Email: CSOS@WH-ireland.co.uk |
Not available | |||||||||||
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Overseas shareholders: Telephone: +44 113 394 6603 Email: CSOS@WH-ireland.co.uk |
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Share price
You can access the current share price of Aviva plc ordinary shares at www.aviva.com/investors or by calling FT Cityline on 09058 171 690.*
If you would like to find out the price of Aviva preference shares, please follow the link on the Aviva website to the London Stock Exchange at www.londonstockexchange.com/en-gb/pricesnews
* Calls are currently charged at 75 pence per minute from a BT landline. The average time to access the share price is approximately one minute. Other telephony provider costs may vary.
Shareholder profile
The categories of ordinary shareholders and the range and size of shareholding as at 31 December 2008 are set out below:
| Analysis of shareholders | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| Individual | 598,082 | 97.01 | 245,637,541 | 9.24 |
| Banks and nominee companies | 14,513 | 2.35 | 2,285,095,085 | 85.98 |
| Pension fund managers and insurance companies | 106 | 0.02 | 132,557 | 0.01 |
| Other corporate bodies | 3,814 | 0.62 | 126,836,441 | 4.77 |
| Total | 616,515 | 100 | 2,657,701,624 | 100 |
| Range of shareholdings | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| 1–1,000 | 567,909 | 92.12 | 154,660,246 | 5.82 |
| 1,001–5,000 | 43,909 | 7.12 | 80,741,476 | 3.04 |
| 5,001–10,000 | 2,283 | 0.37 | 15,652,103 | 0.59 |
| 10,001–250,000 | 1,736 | 0.28 | 90,933,998 | 3.42 |
| 250,001–500,000 | 188 | 0.03 | 67,822,546 | 2.55 |
| 500,001 and above | 490 | 0.08 | 2,247,891,255 | 84.58 |
| Total | 616,515 | 100 | 2,657,701,624 | 100 |
Annual General Meeting
Our Annual General Meeting will be held at the Barbican Centre, Silk Street, London EC2Y 8DS on:
29 April 2009 at 11.00am
The Notice of Meeting, together with details of the business to be conducted at the Meeting is available on our website www.aviva.com/agm
If you are unable to attend but would like to ask the directors any questions, please do so via our website www.aviva.com/agm or complete and return the shareholder questions form, which can be found at the back of the Notice of Meeting. Answers to the most frequently asked questions will be circulated at the meeting and published on our website after the meeting. The voting results for our 2009 AGM, including proxy votes and votes withheld will be available on our website shortly after the meeting at the following address www.aviva.com/agm
| Group financial calendar for 2009 | |
|---|---|
| Announcement of financial results for the year ended 31 December 2008 | 5 March |
| Annual General Meeting | 29 April |
| Announcement of first quarter interim management statement | 30 April |
| Announcement of unaudited six months’ interim results | 6 August |
| Announcement of third quarter interim management statement | 4 November |
| Ordinary shares – 2008 final dividend | |
|---|---|
| Ex-dividend date | 25 March |
| Record date | 27 March |
| Dividend payment date | 15 May |
| Preference shares | |
|---|---|
| First dividend payment for 8 3/8% cumulative irredeemable preference shares | 31 March |
| First dividend payment for 8 3/4% cumulative irredeemable preference shares | 30 June |
| Second dividend payment for 8 3/8% cumulative irredeemable preference shares | 30 September |
| Second dividend payment for 8 3/4% cumulative irredeemable preference shares | 31 December |
Useful contact details
Detailed below are the contact details that shareholders may find useful. Please quote Aviva plc as well as the name and address in which the shares are held in all correspondence. Please quote your shareholder reference number as well, which you will find on your latest dividend stationery.
General shareholding, administration and Aviva Share Account queries
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex BN99 6DA
e-mail: aviva@equiniti.com | Telephone 0871 384 2953*
Alternative format
If you would like to request a copy of our Annual Report and Accounts in an alternative format, for example, braille or audio, please contact Equiniti by calling 0871 384 2953*.
* Call to this number are charged at 8p per minute from a BT landline. Other telephony provider costs may vary.