During the year, we have improved further Norwich Union Healthcare’s dedicated and comprehensive cancer claims service.

We have added to the existing group of nurses and advisers to create a team with a vast wealth of knowledge and experience in managing cancer cases.

As a result, this service is now available to all of Norwich Union’s customers who have been diagnosed with cancer. Every customer handled by the team has a nominated claims handler allowing us to develop a supportive and customer focused relationship.

The team works in partnership with Macmillan Cancer Support and advises customers of the wide range of services the charity provides to people affected by cancer. In addition, NorwichUnion has donated ’35,000 to Macmillan Cancer Support to help fund a Macmillan nurse and consultant for teenagers and young adults at Southampton General Hospital. We previously helped to fund the building of a Macmillan support and information centre at the hospital, which continues to make a real difference to the lives of people affected by cancer.