Media help
The media clips on this site can be viewed using either Windows Media Player or Real Player formats (see below).
Windows Media Player/Real Player
Windows Media Player and Real Player are small pieces of software that allow 'streaming' audio and video. This means that rather than downloading the entire sound or video file at once, the file is 'streamed' to your computer in realtime, much like a television or radio broadcast.
Browsers
In order to view the more advanced features of this site, it is important that you have an up-to-date browser. Using the latest generation browsers enables more advanced content and faster navigation, as well as new features designed to enhance your browsing experience. The most commonly used is Microsoft Internet Explorer, which is available free of charge.
Download free Internet Explorer
Adobe PDF
Adobe PDF is a small, secure file that enables documents to be downloaded onto your PC and retain their original hard copy format.
Downloading free Adobe Acrobat Reader
- You will need to download a free Adobe Acrobat Reader. (You may want to print these instructions for reference before clicking on this link).
- On the Adobe website, make sure you choose the right platform in the drop-down box before you download - it should correspond to your operating system (eg Windows XP).
- Make a note of where you have downloaded the installation file, then after the download has completed, locate it on your computer and double-click on it. The installation program will do the rest.
- You are now able to read Adobe PDFs!
Troubleshooting
I've clicked on the link but my browser's just gone blank?
Browsers have different ways of downloading PDFs. Most will show a progress meter having asked you where you would like the file to download to on your machine. However, some browsers (such as Explorer 5 with Acrobat 4) load in the PDF page-by-page and don't show a progress meter. In fact it is downloading - the first page should appear after a few minutes.
I've downloaded the file but nothing has appeared?
You may need to go to where the file was downloaded on your local drive (probably your c:/windows/temp directory somewhere) and click on it from there. If it still doesn't work, your Reader is not working properly and should be reinstalled.
For further troubleshooting suggestions, see the Adobe website.