The Aviva Scrip Dividend Scheme (the "Scheme") provides shareholders with an opportunity, if they wish, to receive new ordinary shares instead of cash dividends.
The Scheme therefore allows shareholders to increase their shareholdings in Aviva without incurring dealing costs or stamp duty whilst at the same time the cash, which would otherwise have been paid out in dividends, is retained by the Company for reinvestment in the business. The Scheme replaces the former Dividend Reinvestment Plan.
Shareholders who wish to join the Scheme need to authorise the Company to issue shares instead of cash for all future dividends although, shareholders can at any time cancel their instructions and revert to receiving their dividends in the form of cash. Shareholders who wish to elect to take new ordinary shares in the Company instead of cash for the 2004 interim dividend must contact Lloyds TSB Registrars at the address opposite and request a mandate form. This must be completed and returned so that it is received by Lloyds TSB Registrars no later than 5pm on 20 October 2004.
Dividend payments direct to your bank account
Shareholders who wish to continue to receive their dividends in cash, can have dividend payments credited directly into their bank or building society account on the dividend payment date rather than receiving a cheque. For overseas shareholders, the Company operates the Transcontinental Account Payment Service which allows shareholders in many countries to have dividends credited direct to bank accounts in local currencies. To obtain further details and a mandate form please contact the Company's registrar at the address shown.
Shareview
Shareview is an internet based service that allows shareholders to view their shareholding online and, if they wish, to receive shareholder communications (e.g. Notice of Meeting, Report and Accounts) via e-mail rather than by post.
To register, please go to www.shareview.co.uk to find more details of the service, practical help and extensive information on other share registration matters.
Aviva website
Aviva continues to develop its website as an important shareholder communication channel because it is cost efficient, timely and effective. At present via the Aviva website shareholders can view shareholdings, dividend history, share purchases and sales and download relevant shareholder forms. To access this facility, shareholders should visit www.aviva.com/shareholders where full registration details are provided. Those shareholders who have already registered with the Lloyds TSB Registrars Shareview site can use existing log in details.
Share price
The current share price of Aviva ordinary shares can be found at www.aviva.com or alternatively, you can call 0906 843 2197*.
Share dealing facilities
The Company has arranged the following services that can be used to buy or sell Aviva shares. Alternatively, for shareholders holding a share certificate, any bank, building society or stockbroker offering share dealing facilities may be used. Shareholders in any doubt about buying or selling shares should seek professional financial advice.
Share dealing facilities for UK shareholders and UK Share Account members
. Shareview Dealing is a telephone and internet service arranged through Lloyds TSB Registrars and provides a simple and convenient way of selling Aviva shares. For telephone sales call 0870 850 0852 between 8.30am and 4.30pm, Monday to Friday and for internet sales log on to www.shareview.co.uk/dealing
. To buy or sell shares over the telephone, you can contact Barclays Stockbrokers on 0870 549 3001 if you hold a share account statement, or 0870 549 3002 if you hold a share certificate. Barclays Stockbrokers Limited is a member of the London Stock Exchange and is authorised and regulated by the Financial Services Authority.
. NatWest Stockbrokers provide a share dealing service at certain branches for Aviva Share Account holders only. For more information contact NatWest Stockbrokers on 0845 122 0689.
Share dealing facilities for overseas shareholders
To sell shares over the telephone, shareholders can contact Barclays Stockbrokers on + 44 (0)141 352 3959. They will be able to sell shares and send a sterling cheque for the proceeds.
ShareGift
The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares whose value makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or by telephoning +44 (0)20 7337 0501 or can be obtained from the Company's registrar.
Amalgamating your shares
Any shareholders receiving duplicate mailings, i.e. more than one copy of the report and accounts, should contact the Company's registrar. It may be that they have more than one record of shareholdings which can be amalgamated to prevent this happening in future.
Useful contact details
General shareholding administration queries and Aviva share account queries
Lloyds TSB Registrars
The Causeway
Worthing West Sussex
BN99 6DA
0870 600 3952
Corporate and single company Peps
Barclays Stockbrokers Limited
Tay House
300 Bath Street Glasgow
G2 4LH
0870 514 3263
Individual Savings Accounts ("Isas")
Lloyds TSB Registrars
(Isa Manager)
The Causeway
Worthing
West Sussex
BN99 6DA
0870 242 4244
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
Last date for scrip dividend mandate forms to be received in order to be effective for 2004 interim dividend
20 October 2004
Announcement of long-term savings new business for 9 months to 30 September 2004
29 October 2004
Interim dividend payment date
17 November 2004
Corporate social responsibility
Aviva's CSR policy and programme continues to take firmer roots within the business and to generate support with staff, shareholders and customers. Aviva's CSR performance is also highly ranked by growing numbers of research agencies and investment houses. It provides one of the pathways by which the Company seeks to achieve its corporate resolve to be the financial services provider of choice. More details can be found on our website at www.aviva.com/csr
Aviva plc
Registered in England no: 2468686
Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ
* Calls are currently charged at 60 pence per minute at all times. The average time to access the share price is approximately one minute.
