Corporate Social Responsibility Report 2005

Standards of business conduct

• Embedding and monitoring

Workforce

• Managing structural change
• Education and training

Community

• Community partnerships
• Community investment and staff involvement
• Aviva's response to the Asian Tsunami disaster

Customers

• Rewarding responsible drivers
• Moving beyond financial recompense
• Improving transparency of products
• Building responsible partnerships

Health and safety

• Managing stress in the workplace
• Promoting healthy living

Environment

• Climate Change and Aviva’s response
• Responsible waste management

Human rights

• Diversity training
• Responsible investment

Suppliers

• CSR questions in the purchasing process
• Supporting timely supplier payment methods