Shareholder services
Managing your shareholding
Shareholders who have any queries in respect of their shareholding should contact the Company’s Registrar, Lloyds TSB Registrars. Contact details can be found below. In addition to assisting with general queries, the Registrar can help with the following:
Amalgamating different share accounts
Shareholders receiving more than one copy of this Annual Report, could have more than one record for their shareholding on the share register. To avoid duplicate mailings, the Registrar can arrange for accounts to be amalgamated.
Dividend payments direct to your bank account
As an alternative to having dividends paid by cheque, shareholders can, if they wish, have them credited directly into their bank or building society account on the dividend payment date. For overseas shareholders, a TAPS (Transcontinental Account Payment) service is available, which allows shareholders in many countries to have dividends credited direct to their bank accounts in local currencies.
Consolidated Tax Vouchers
Private shareholders who currently receive dividends paid directly into their bank or building society account receive one consolidated tax voucher each year instead of a voucher with each dividend payment, unless they inform the Registrar otherwise.
Scrip dividend
The Aviva Scrip Dividend Scheme (the “Scheme”) provides shareholders with the opportunity to receive their dividends in the form of new ordinary shares instead of cash. Shareholders who have not joined the Scheme but wish to do so should contact Lloyds TSB Registrars and request a mandate form. The mandate form will need to be received by Lloyds TSB Registrars no later than 25 April 2006 in order to be effective for the 2005 final dividend.
A range of shareholder frequently asked questions is available online at www.aviva.com/shareholders
Shareholders with disabilities
Alternative versions of this publication (including braille, large print and audio-tape) are available on request.
E-communications
Shareholders may choose to receive their communications from the Company (for example, the Notice of Meeting and Annual Review) electronically. This enables a faster receipt of documents and also has the effect of reducing the Company’s printing, paper and postage costs and the associated environmental impacts. To receive communications electronically, log onto www.aviva.com/shareholders and register for shareholder e-communications. We have arranged with The CarbonNeutral Company Limited that, for the first 10,000 shareholders electing to receive communications electronically, a tree will be planted in an area selected for reforestation in the United Kingdom. Further details can be found in the enclosed leaflet.
Share Dealing
We have arranged the following services that can be used to buy or sell Aviva shares. Alternatively, if shareholders hold a share certificate they can also use any bank, building society or stockbroker offering share dealing facilities. Shareholders in any doubt about buying or selling their shares should seek professional financial advice.
Share dealing facilities for UK shareholders/share account members
- To buy or sell shares over the telephone or internet, shareholders can contact Shareview Dealing, arranged through Lloyds TSB Registrars. For telephone purchases or sales call 0870 850 0852* between 8.00am and 4.30pm, Monday to Friday and for internet purchases or sales log on to www.shareview.co.uk/dealing
- To buy or sell shares over the telephone, shareholders can contact Barclays Stockbrokers** on 0870 549 3002* (for shareholders with a share certificate) or 0870 549 3001* (for shareholders with a share account statement).
- NatWest Stockbrokers provide a Share Dealing Service via the telephone or at certain NatWest branches for Aviva Share Account holders only. For more information or to find your nearest NatWest share dealing branch, contact NatWest Stockbrokers on 0845 122 0689. NatWest Stockbrokers Limited is operated by a joint venture between The Royal Bank of Scotland Group plc and The Toronto-Dominion Bank. Registered Number: 1959479 England. Registered Office: Waterhouse Square, 138-142 Holborn, London EC1N 2TH. Member of the London Stock Exchange and OFEX. Authorised and regulated by the Financial Services Authority.
Share dealing facilities for overseas shareholders
To sell Aviva shares over the telephone, shareholders can contact Barclays Stockbrokers on +44 (0)141 352 3959. Non-UK residents will need to provide documentation to use this service and details will be provided on registration. Regulations prevent this service from being offered to US residents. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque.
ShareGift
The Orr Mackintosh Foundation operates a voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares whose value makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from the Company’s Registrar. During the year the Company operated a postal Share Dealing Service to shareholders holding 750 or less shares. This service gave shareholders the option to donate their shares or any proceeds from the sale of these shares to ShareGift and resulted in donations to ShareGift in excess of £170,000.
Share price
Shareholders can access the current share price of Aviva ordinary shares at www.aviva.com or alternatively can call 0906 843 2197†.
Shareholder profile
The categories of ordinary shareholders and the range and size of shareholdings as at 31 December 2005 are set out below:
| Analysis of shareholders | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| Individuals | 660,781 | 97.37 | 259,136,465 | 10.82 |
| Banks and nominee companies | 13,242 | 1.95 | 2,029,487,492 | 84.71 |
| Pension fund managers and insurance companies | 98 | 0.01 | 120,670 | 0.01 |
| Other corporate bodies | 4,512 | 0.67 | 106,949,061 | 4.46 |
| Total | 678,633 | 100.00 | 2,395,693,688 | 100.00 |
| Range of shareholdings | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| 1 – 1,000 | 629,017 | 92.69 | 168,395,687 | 7.03 |
| 1,001 – 5,000 | 44,847 | 6.60 | 81,473,511 | 3.40 |
| 5,001 – 10,000 | 2,224 | 0.33 | 15,280,678 | 0.64 |
| 10,001 – 250,000 | 1,908 | 0.28 | 99,789,971 | 4.17 |
| 250,001 – 500,000 | 185 | 0.03 | 65,449,722 | 2.73 |
| 500,001 and above | 452 | 0.07 | 1,965,304,119 | 82.03 |
| Total | 678,633 | 100.00 | 2,395,693,688 | 100.00 |
| Group financial calendar for 2006 | |
| Announcement of first quarter long-term savings new business figures | 27 April |
| Annual General Meeting | 10 May |
| Announcement of unaudited six months' interim results | 9 August |
| Announcement of third quarter long-term savings new business figures | 26 October |
| Ordinary shares | |
| Ex-dividend date | 8 March |
| Record date | 10 March |
| Scrip dividend price available | 15 March |
| Dividend payment date | 17 May |
| Preference shares | |
| First dividend payment for 8 3/8% cumulative irredeemable preference shares | 31 March |
| First dividend payment for 8 3/4% cumulative irredeemable preference shares | 30 June |
| Second dividend payment for 3/8% cumulative irredeemable preference shares | 30 September |
| Second dividend payment for 8 3/4% cumulative irredeemable preference shares | 31 December |
Useful contact details
Detailed below are various addresses that shareholders may find useful if they have a query in respect of their shareholding.
Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence.
| General shareholding queries: Lloyds TSB Registrars, The Causeway, Worthing, West Sussex BN99 6DA. Telephone 0870 600 3952* |
| Corporate and single company Peps: Barclays Stockbrokers Limited, Tay House, 300 Bath Street, Glasgow G2 4LH. Telephone 0870 514 3263* |
| Individual Savings Accounts (“ISAs”): Lloyds TSB Registrars (ISA Manager), The Causeway, Worthing, West Sussex BN99 6DA. Telephone 0870 242 4244* |
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
| Aviva Group | www.aviva.com |
| UK long-term savings and general insurance | www.norwichunion.com |
| Fund management | www.morleyfm.com |
| Aviva worldwide internet sites | www.aviva.com/websites |
| * | All 0870 numbers are charged at national rates, and are only available if you are calling from the UK. |
| ** | To check instructions and maintain high quality service standards, Barclays Stockbrokers may record and monitor calls. New Business Development hours are 8.00am to 6.00pm Monday to Friday, excluding Bank Holidays. |
| † | Calls are currently charged at 60 pence per minute at all times. The average time to access the share price is approximately one minute. |
