Contacts

Detailed below are various addresses that shareholders may find useful if they have a query in respect of their shareholding.

Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence.

General shareholding administration queries and Aviva share account queries:

Lloyds TSB Registrars
The Causeway, Worthing
West Sussex BN99 6DA
Telephone 0870 600 3952

Corporate and single company Peps:

Barclays Stockbrokers Limited
Tay House, 300 Bath Street
Glasgow G2 4LH
Telephone 0870 514 3263

Individual Savings Accounts (Isas):

Lloyds TSB Registrars (Isa Manager)
The Causeway, Worthing
West Sussex BN99 6DA
Telephone 0870 242 4244

Internet sites

Aviva owns various internet sites, most of which interlink with each other.

Aviva Group www.aviva.com
UK long-term savings and general insurance www.norwichunion.com
Fund management www.morleyfm.com
Aviva worldwide internet sites www.aviva.com/websites
Aviva plc Annual Report and Review 2004