Summary review
- 01 Highlights
- 02 Chairman's statement
- 03 Group chief executive's review
- 04 Long-term savings
- 05 Fund management
- 06 General insurance
- 07 Board of directors
- 08 Summary financial statements
- 09 Shareholder services
- 10 Shareholder information
- 11 Useful contact details
Strengthening our position as a leading financial services company

Highlights
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Full year dividend
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Assets under management
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Worldwide long-term
savings new business sales‡
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Customers worldwide
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Operating profit before tax**
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Premium income and
investment sales†
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Employees worldwide
Life profits reporting In reporting the Aviva plc headline operating profit, life profits have been included using the European embedded value (EEV) basis. The modified statutory basis, which is used in our accounts, is also identified in the headline figures. We have focused on the EEV basis, as we believe life EEV operating return is a more realistic measure of the performance of life businesses than the modified statutory basis. Life modified statutory operating profit before tax amounted to £1,185 million. The basis used for reporting EEV profit is consistent with the principles launched in May 2004 by the CFOs Forum, a group of 19 insurers with implementation required by no later than 31 December 2005. We have chosen to adopt the EEV principles early. This is used throughout the Aviva group to assess performance and as it is adopted by our peers will be used by the investment community to assess performance. The results for 2003 shown as comparatives, which were previously reported on an achieved profits basis, have been restated to an EEV basis.
| * | Based on gross worldwide premiums |
| ** | From continuing operations, including life European Embedded Value (EEV) operating return before amortisation of goodwill and exceptional items |
| † | Gross worldwide premiums from continuing operations, including share of associates’ premiums |
| ‡ | From continuing operations, including share of associates’ premiums |
All growth rates in this document are quoted at constant rates of exchange
