Philip Twyman Group Executive Director

Introduction

Business news in 2003 was dominated by concerns about the reliability of company accounts, controls and risk management systems, and corporate governance. In my comments below I will show that Aviva operates under strong corporate governance principles which are supported by strict management disciplines. I will also highlight our more important financial measures of performance.

		Highlights of the year
		Chairman’s statement
		Business overview
		Group Chief Executive’s review
		Operating review
		Corporate social responsibility
		Financial review
		-  Introduction
		+	Developments in the year
		+	Performance management
		+	Basis of preparation
		+	Accounting policies
		+	Long-term savings
		+	General Insurance
		+	Fund management
		+	Non-insurance
		+	Corporate costs
		+	Prudential regulation
		+	International Financial Reporting Standards (IFRS)
		+	Capital management
		+	Capital employed
		+	Return on capital employed
		+	Management of financial and non-financial risks
		+	Financial risks
		+	Non-financial risks
		+	Conclusion
		Board of directors
		Financials