“Our CSR programme continues to become more firmly embedded in our business and to deliver clear benefits” Anthony Sampson, director of corporate social responsibility

Corporate social responsibility

Aviva continues to develop its corporate social responsibility (CSR) programme with vigour. These activities now cover some 98% of staff worldwide and reflect our responsibilities as an insurer, employer, investor and consumer.

CSR focuses on managing performance in respect of the environment, community, employees, health and safety, human rights, standards of business conduct, suppliers and customers.

		Highlights of the year
		Chairman’s statement
		Business overview
		Group Chief Executive’s review
		Operating review
		Corporate social responsibility
		-  Environment -  Community investment -  Employees -  Managing customer relations -  External assessment -  Working with others -  Further details
		Financial review
		Board of directors
		Financials