Shareholder update

4 July 2011 - Aviva World Global Announcement

Computershare - the Company's new Registrar

I am pleased to announce that following a comprehensive tender process Aviva have appointed Computershare Investor Services plc (Computershare) as the Company's Registrar. Computershare have taken over responsibility for the Company's share register from Equiniti Limited (effective Monday 4 July 2011).

All correspondence relating to Aviva ordinary and preference shareholdings should therefore be directed to Computershare. Contact details for Computershare can be found on the Shareholder contacts page.

We believe that the move to Computershare will provide our shareholders with a better and more efficient service. Every step has been taken to ensure that the transition process is as seamless as possible.

Please take a moment to read through the information provided on this site for details of the changes to some of the services that are available to shareholders.

Thank you

Kirstine Cooper
Group General Counsel and Company Secretary

How to obtain your Computershare Shareholder Reference Number

On moving the Aviva share register from Equiniti to Computershare, each shareholder has been allocated a new Shareholder Reference Number (SRN) which will be quoted on any future shareholder correspondence.

If you need your SRN, either to use the Computershare share dealing facility, or to use online shareholder services at www.aviva.com/ecomms, you will be able to obtain your SRN by contacting Computershare by telephone on 0871 495 0105*. Computershare will send you a confirmation of your SRN by post, to be received within two business days.

If you need your SRN immediately, Computershare will be able to provide your SRN over the phone providing you can answer some security questions and provide your Equiniti SRN.

How to find dividend information relating to your shareholding

If you log on to the Computershare Investor Centre to view your holding, you will currently find that your historical dividend information is not available. Computershare are currently working to load this information onto their systems and you will be able to view your dividend data once this process is complete. In the meantime, if you require historical dividend information, you should contact Equiniti on 0871 384 2040**.

* Lines are open 8.30am to 5pm, UK time, Monday to Friday. Please call +44 117 378 8361 if calling from outside of the UK.

** Calls are charged at 8 pence per minute from a BT landline. Charges from other networks may vary. Lines are open from 8.30am to 5.30pm Monday to Friday, UK time, excluding Bank Holidays.