E-communications

Please note that shareholders registered with Shareview are no longer able to view their Aviva shareholding via the online Shareview site (effective 4 July 2011).

Shareholders can register for online services via the Computershare Investor Centre which is a free and secure service that allows you to:

• Access details of your individual Aviva shareholding quickly and securely online;
• Change your details online;
• Elect to receive important shareholder communications by e-mail or in hard copy format;
• Arrange for any dividend payments to be made directly to your bank or building society account or if fully registered for this online service (see account login below) you can elect to join the Aviva Scrip Dividend Scheme;
• Vote online.

There are two ways in which you can use this service, please see below for details.

Account login

• In order to register for the Computershare Investor Centre at www.investorcentre.co.uk, you will need:

  • Your Computershare Shareholder Refernce Number (11 digit number) - please telephone our Registrar, Computershare to request your new Computershare Shareholder Reference Number, which will be sent to you in the post (please see below);
  • Your post code;
  • The name of the company (Aviva plc).
• Next, you will be asked to agree to the sites terms and conditions.
• You will need to choose your own userID and password and you will be asked to provide your e-mail address.
• You will be sent an e-mail confirmation but will only be sent an activation code if the holding is worth £25,000 or over.
• If you are already registered with the Computershare Investor Centre for other shareholdings, you will find that your Aviva holding will have automatically been added to your portfolio, providing the details held for you are identical.

Single access

You can still view and make certain updates to your holding, using the same online Computershare Investor Centre site at www.investorcentre.co.uk, without the need to complete full registration for the service (as outlined above).

Using Investor Centre in this way allows you to quickly and easily log in, select the transaction you wish to complete (for example a change of address), and perform an update for your Aviva holding.

To log in, you will need your Computershare Shareholder Reference Number and your post code. You can request to receive your new Computershare Shareholder Reference Number by contacting our Registrar, Computershare, who will send this to you in the post (please see below).

How to obtain your Computershare Shareholder Reference Number

On moving the Aviva share register from Equiniti to Computershare, each shareholder has been allocated a new Shareholder Reference Number (SRN) which will be quoted on any future shareholder correspondence.

If you need your SRN, either to use the Computershare share dealing facility, or to use online shareholder services on this page, you will be able to obtain your SRN by contacting Computershare by telephone on 0871 495 0105*. Computershare will send you a confirmation of your SRN by post, to be received within two business days.

If you need your SRN immediately, Computershare will be able to provide your SRN over the phone providing you can answer some security questions and provide your Equiniti SRN.

How to find dividend information relating to your shareholding

If you log on to the Computershare Investor Centre to view your holding, you will currently find that your historical dividend information is not available. Computershare are currently working to load this information onto their systems and you will be able to view your dividend data once this process is complete. In the meantime, if you require historical dividend information, you should contact Equiniti on 0871 384 2040**.

* Lines are open 8.30am to 5pm, UK time, Monday to Friday. Please call +44 117 378 8361 if calling from outside of the UK.

** Calls are charged at 8 pence per minute from a BT landline. Charges from other networks may vary. Lines are open from 8.30am to 5.30pm Monday to Friday, UK time, excluding Bank Holidays.