Aviva Share Account members

What is the Aviva Share Account?

The Aviva Share Account is Aviva’s corporate nominee service in which shareholders can hold their shares. Currently around 220,000 shareholders hold their shares in this manner and benefit from increased privacy and the peace of mind of not having to look after a share certificate.

The Aviva Share Account acts as the holder of your Aviva shares and by joining the account your personal details will be entered on to a sub-register that is not available for public inspection. Your shareholder rights are unaffected and your dividend payments will remain the same. All members of the share account retain the right to vote at future general meetings and as a member of the Aviva Share Account you will be sent an annual statement detailing your holding in Aviva.

What are the benefits of joining the Aviva Share Account?

By holding your shares in the Aviva Share Account:

• You remove the risk of losing a share certificate, and the cost and inconvenience of obtaining a replacement; (The cost of obtaining a replacement share certificate depends on the size of your holding but costs a minimum (for shares with a value of up to £1,000) of £56.50. This includes Equiniti’s administration fee plus the countersignature fee.)
• Your name will not be entered on to any public register, reducing the risk of ID fraud;
• Settlement on the sale of shares held electronically is generally quicker, and in some cases cheaper than sales involving share certificates; and
• it is free to transfer your shares into, and hold your shares in, the Aviva Share Account.

How do I join the Aviva Share Account?

If you would like to open an account by transferring shares into the Aviva Share Account you will need to call our Registrar, Equiniti, on 0871 384 2030* to obtain a personalised application form.

Completed forms should be returned, together with your share certificate(s) to:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

There is no charge to have your shares put into the Aviva Share Account and you are able to withdraw them at any time and request a share certificate (please note however, that there is a charge of £10 + VAT for withdrawing your shares from the Aviva Share Account).

Please note that if you have any preferences on your shareholding such as having your dividends bank mandated, or having an election to receive hard copy shareholder documentation, these preferences will not transfer over to your Aviva Share Account. You will therefore need to resubmit new instructions to the registrar once your shares have been transferred.

How do I buy or sell shares once I have joined the Aviva Share Account?

As an Aviva Share Account member you will be able to use the share dealing services listed below by producing your Share Account Statement. For further information regarding these share dealing services please go to share dealing. If you wish to use any other share dealing service you will need to withdraw your shares from the Aviva Share Account and obtain a share certificate first. See below for further details.

UK shareholders

	Internet	Telephone
Equiniti Financial Services Limited	www.shareview.co.uk/dealing	08456 037 037
NatWest Stockbrokers Limited		0808 208 4422
Barclays Stockbrokers Limited		0870 549 3001+

+ Calls made to 0870 numbers will cost no more than 8p per minute, plus 6p call set-up fee for BT residential customers. The price on non-BT phone lines may be different. You can only use these numbers if you are calling from within the UK. Calls may be recorded to monitor the quality of service, to check instructions and for security purposes.

Overseas shareholders

	Telephone
Barclays Stockbrokers Limited	+44(0)141 352 3959

If you are not UK resident, you will need to provide various documents to Barclays Stockbrokers Limited in order to use this service and details will be provided on registration. Please note that regulations prevent this service from being offered to US, Canadian and Australian residents. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque.

If you have any queries regarding buying or selling shares in Aviva you should seek professional financial advice.

How do I withdraw my shares from the Aviva Share Account and get a share certificate?

If you decide you would prefer to hold your shares in certificated form, or would like to sell your shares through a share dealing service other than those listed above, and would therefore like to withdraw your shares from the Aviva Share Account please call Equiniti on 0871 384 2030* for a transfer form.

There is a fee of £10 plus VAT for transferring your shares from the Aviva Share Account.

Please send completed forms, together with the correct transfer cost to:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

If my shares are held in the Aviva Share Account, can I participate in any scrip dividend scheme and receive shares instead of cash?

If the Company decides to offer a scrip dividend scheme, then yes, Aviva Share Account members are able to participant. Aviva Share Account members can apply to join the scheme as directed by the Company.

Please note that if you were a participant of a scrip dividend scheme as a certificated shareholder your mandate will not carry over when you transfer your shares into the Aviva Share Account and you will be required to reapply to join the Scheme.

How can I keep track of my shareholding?

As a member of the Aviva Share Account you can register with Shareview, the shareholder services website, to view your current holding and its indicative value. Shareholders can register for Shareview and use this online service by visiting the electronic communications section.

Do I have the same rights as an ordinary shareholder?

As an Aviva Share Account member you retain the same rights as ordinary shareholders.

Dividends

You will have the same rights as ordinary shareholders to receive any dividends paid by the Company. You can also arrange to have your dividends bank mandated or alternatively, you can participate in a Scrip or Drip Dividend Scheme, if offered by the Company. To arrange with Equiniti how you would like to receive your dividends, you will need to contact them on 0871 384 2953* to request the relevant form.

Annual General Meetings

You will retain the right to attend and vote at the Company’s Annual General Meetings. You will be informed by the Company ahead of any future AGMs and provided with information on the business of the meeting, where it will be held and the date and time of the meeting. If you have elected to receive hard copy shareholder documentation you will be sent a hard copy notice of meeting to the address on your shareholding, however, if you have elected to receive electronic communications you will be sent an email with an electronic copy of the notice of meeting.

Shareholder documentation

You can elect to receive shareholder communications, such as the Annual Report and Accounts and notice of meeting, in either hard copy or electronically.

In order to do this you will need change your mailing preference on your Shareview account, if you have one, or you can write to Equiniti informing them of what documentation you would like to receive in hard copy. You can set up a Shareview account by visiting the E-communications page.

For full details regarding your rights as a share account member please read the terms and conditions.

Do I have to pay Stamp Duty Reserve Tax (SDRT) if I transfer my shares into the Aviva Share Account?

Stamp Duty Reserve Tax is a UK tax that may be payable depending on the type of transfer. As a general rule, if money is not changing hands then the transaction is not liable for Stamp Duty. As there is no cost in transferring your shares into the Aviva Share Account you will not be liable to pay Stamp Duty Reserve Tax. If you are any in any doubt about transferring your shares into the Aviva Share Account, please contact an Authorised Financial Advisor.

*Calls to these numbers are charged at 8p per minute from a BT landline. Charges from other telephone providers may vary.