Aviva Share Account members

What is the Aviva Share Account?

The Aviva Share Account is Aviva’s corporate nominee service in which shareholders can hold their shares. Currently around 250,000 shareholders hold their shares in this manner and benefit from increased privacy and the peace of mind of not having to look after a share certificate.

The Aviva Share Account acts as the holder of your Aviva shares and by joining the account your personal details will be entered on to a sub-register that is not available for public inspection.

What are the terms and conditions of the Aviva Share Account?

View the terms and conditions of the Aviva Share Account -

.

What are the benefits of joining the Aviva Share Account?

By holding your shares in the Aviva Share Account:

  • You remove the risk of losing a share certificate, and the cost and inconvenience of obtaining a replacement; (The cost of obtaining a replacement share certificate depends on the size of your holding, for more information please visit www.investorcentre.co.uk/faq).
  • Your name will not be entered on to any public register, reducing the risk of ID fraud;
  • You will still receive the same dividends and have the same choices available;
  • You can request to receive copies of documents sent to shareholders;
  • You will still be able to vote and attend shareholder general meetings;
  • Settlement on the sale of shares held electronically is generally quicker, and in some cases cheaper than sales involving share certificates; and
  • It is free to transfer your shares into, and hold your shares in, the Aviva Share Account.
How do I join the Aviva Share Account?

If you would like to open an account by transferring shares into the Aviva Share Account you will need to call our Registrar, Computershare to obtain a personalised application form.

There is no charge to have your shares put into the Aviva Share Account and you are able to withdraw them at any time and request a share certificate (please note however, that there is a charge for withdrawing your shares from the Aviva Share Account, further details can be found at www.investorcentre.co.uk/faq).

Please note that if you have any preferences on your shareholding such as having your dividends bank mandated, or having an election to receive hard copy shareholder documentation, these preferences will not transfer over to your Aviva Share Account. You will therefore need to resubmit new instructions to the registrar once your shares have been transferred.

How do I buy or sell shares once I have joined the Aviva Share Account?

As an Aviva Share Account member you will be able to use the Aviva Share Account Share Dealing Facility provided by our Registrar, Computershare by producing your Share Account Statement. For further information regarding this share dealing service please go to share dealing . If you wish to use any other share dealing service you will need to withdraw your shares from the Aviva Share Account and obtain a share certificate first.

If you have any queries regarding buying or selling shares in Aviva you should seek professional financial advice.

How do I withdraw my shares from the Aviva Share Account and get a share certificate?

If you decide you would prefer to hold your shares in certificated form, or would like to sell your shares through a share dealing service other than the Aviva Share Account Share Dealing Facility , and would therefore like to withdraw your shares from the Aviva Share Account please please contact our Registrar, Computershare for a transfer form.

There is a fee for transferring your shares from the Aviva Share Account, please visit www.investorcentre.co.uk/faq for more details.

Can I participate in the Dividend Reinvestment Plan whilst holding shares in the Aviva Share Account?

Whilst holding your shares in the Aviva Share Account you can participate in the Dividend Reinvestment Plan (DRIP). The plan provides the option for eligible shareholders to reinvest their cash dividend in additional ordinary shares in the Company. You can either join online or by completing a form that you can obtain from the Company's Registrar, Computershare. Completed application forms should be sent to , by no later than 5pm on 24 April 2014 in order to be effective for the 2013 final dividend payable on 16 May 2014. There is no entry fee and you can leave the Plan at any time at no charge. If you join you will pay commission, currently at 0.75% (subject to a minimum of £2.50), and stamp duty reserve tax, currently at 0.5%, on the market value of the Aviva ordinary shares purchased for you.

Full details can be found in the .

Please note, this service is not appropriate for shareholders living in certain jurisdictions, for example North America. Please see clause 1 of the terms and conditions for more information.

How can I keep track of my shareholding?

As a member of the Aviva Share Account you can register or log into the Computershare Investor Centre, the shareholder services website, to view your current holding and its indicative value. Shareholders can register and use this online service by visiting the section.

Do I have the same rights as an ordinary shareholder?

Dividends

You will have the same rights as ordinary shareholders to receive any dividends paid by the Company. You can also arrange to have your dividends bank mandated or alternatively, you can participate in a scrip or drip dividend scheme, if offered by the Company. You will need to contact our Registrar, Computershare to arrange how you would like to receive your dividends and to request the relevant form. Alternatively, visit the  page to find out how you can arrange this online.

Annual General Meetings

You will retain the right to attend and vote at the Company’s Annual General Meetings. You will be informed by the Company ahead of any future AGMs and provided with information on the business of the meeting, where it will be held and the date and time of the meeting. If you have elected to receive hard copy shareholder documentation you will be sent a hard copy notice of meeting to the address on your shareholding. If you have elected to receive electronic communications you will be sent an email directing you to the Aviva website where the notice can viewed or downloaded.

Shareholder documentation

You can elect to receive shareholder communications, such as the Annual Report and Accounts and notice of meeting, in either hard copy or electronically.

In order to do this you will need to change your mailing preference on your Computershare account, or you can write to Computershare informing them of what documentation you would like to receive in hard copy format. You can access your account and change your mailing preference online by visiting the Computershare Investor Centre.

Do I have to pay Stamp Duty Reserve Tax (SDRT) if I transfer my shares into the Aviva Share Account?

Stamp Duty Reserve Tax is a UK tax that may be payable depending on the type of transfer. As a general rule, if money is not changing hands then the transaction is not liable for Stamp Duty. As there is no cost in transferring your shares into the Aviva Share Account you will not be liable to pay Stamp Duty Reserve Tax. If you are any in any doubt about transferring your shares into the Aviva Share Account, please contact an Authorised Financial Advisor.