Frequently asked questions

Ordinary Shareholders

What is a dividend?

A dividend is an amount based on a company’s profits paid out to shareholders for each share they hold.

Dividends on Aviva plc ordinary shares are usually paid in May and November each year and by default are paid to shareholders by cheque.

View current dividend timetable

How can I receive my dividend directly into my bank account?

By having your dividend paid directly into your bank account you will:

  • Receive your dividends in your account on the dividend payment date;
  • Avoid the inconvenience and delay of having to pay a cheque into your account;
  • Avoid the risk of losing your dividend cheque in the post;
  • Reduce the Company’s printing, paper and postage costs, and in turn the environmental impacts of these; and
  • Help Aviva to become carbon neutral.

How to set up a direct credit instruction

What is the Aviva Dividend Reinvestment Plan?

The Company offers a Dividend Reinvestment Plan. The plan provides an option for eligible shareholders to purchase additional ordinary shares in the Company using their cash dividends. You can either join online or by completing a form that you can obtain from the Company's Registrar, Computershare. 

Full details can be found in the  Plan explanatory booklet and terms and conditions  (PDF 226.0 KB) .

Please note, this service is not appropriate for shareholders living in certain jurisdictions, for example North America. Please see clause 1 of the terms and conditions for more information.

Do I have to pay tax on my dividends?

Aviva plc dividends are announced and paid net of a 10% Tax Credit which is detailed on your tax voucher.

In an effort to assist shareholders with record keeping and to reduce printing, paper and postage costs, the Company produces consolidated tax vouchers for those shareholders who have elected to have their dividends paid directly into their bank account.

Consolidated Tax Vouchers

American depositary receipt holders

When are Aviva dividends paid?

Aviva generally pays any dividend twice a year following the announcement of the Company’s full year and half year results. Citibank will provide further information as it is made available to ADR holders.

How are ADR dividends paid and taxed?

Aviva plc ADR dividends are paid in US dollars. There is no withholding tax for UK based ADRs. You should always consult with your tax advisor regarding tax treatment and tax reporting. Please note that your tax identification number at Cititbank must be tax certified. This can be done by completing and submitting a W-9 form to Citibank which can be obtained by contacting Citibank Shareholder Services .

How often will I receive account statements?

An ADR statement detailing your total ADR holding will be sent to you as activity occurs. Examples of activity to your account will include share purchases or sales via the International Direct Investment Programme or Direct Registration System (DRS) programmes for Aviva plc. Please note dividend cheque payments do not generate account statements.

As an ADR holder, how can I find out dividend and corporate action information on Aviva plc?

For general information on Aviva plc and the latest dividends paid by the company, please refer to www.aviva.com/shareholders. Alternatively, visit www.citi.com/dr and go to the “ADR Universe” section of the site and click on “Corporate Actions” or “Dividend Announcements” for information relevant to Aviva plc ADRs. You can also contact Citibank Shareholder Services .

How can I replace a lost ADR dividend cheque?

You can request a replacement for a lost cheque by calling Citibank Shareholder Services . Upon your authorisation, a stop payment order will be placed against the original cheque and a replacement cheque will be issued to you.

Does Aviva maintain a Direct Investment Plan (“International Direct Investment Plan”) for its ADR holders?

Yes. Aviva maintains an International Direct Investment Plan (IDI) plan for its ADR holders. The IDI plan enables existing holders and first time buyers the opportunity to make purchases, reinvest dividends, deposit certificates for safekeeping and the ability to sell shares/ADRs. Details of Aviva plc ADR bank sponsored IDI can be found at www.citi.com/dr. Please click here and then scroll to “Aviva plc” for a brochure or pdf enrolment form. You may also contact Citibank Shareholder Services .

Is there a fee to be paid by ADR holders in respect of cash dividends

Yes, ADR holders who receive a cash dividend will be charged a fee. In 2006, rule changes occurred which allowed fees to be deducted from dividend payments to offset program costs. If you have any questions relating to this fee, please contact Citibank Shareholder Services .

Preference shareholders

What income do I receive from preference shares?

Aviva plc

As a holder of preference shares you are entitled to a fixed dividend in priority to any dividend in respect of the ordinary shares. The rate is fixed depending upon the issue. There are two types of preference shares, 8 ¾% and 8 38%. This means that the dividend payment is fixed at the rate of 8 ¾ pence and 8 38 pence respectively each year for every £1 share held.

General Accident plc

As a holder of preference shares you are entitled to a fixed dividend in priority to any dividend in respect of the ordinary shares. The rate is fixed depending upon the issue. There are two types of preference shares, 8 78% and 7 78%. This means that the dividend payment is fixed at the rate of 8 78 pence and 7 78 pence respectively each year for every £1 share held.

When are dividends paid?

Aviva plc

The dividend for the 8 ¾% preference shares is payable in equal half-yearly instalments in arrears on 30 June and 31 December each year. The dividend for the 8 38% preference shares is payable in equal half-yearly instalments in arrears on 31 March and 30 September each year.

General Accident plc

The dividend for the 8 78% preference shares is payable in equal half-yearly instalments in arrears on 1 January and 1 July each year. The dividend for the 7 78% preference shares is payable in equal half-yearly instalments in arrears on 1 April and 1 October each year.

Do I have to pay tax on my dividends?

Dividends are announced and paid net of a 10% Tax Credit which is detailed on your tax voucher. 

In an effort to assist shareholders with record keeping and to reduce printing, paper and postage costs, the Company will be introducing consolidated tax vouchers for those shareholders who have elected to have their dividends paid directly into their bank account for dividends paid during the 2016/2017 tax year.