Shareholder services
Shareholder profile
The categories of shareholders and the range and size of shareholding as at 31 December 2009 are set out below:
| Analysis of shareholders | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| Individual | 590,483 | 97.34 | 252,515,052 | 9.13 |
| Banks and nominee companies | 12,461 | 2.05 | 2,451,903,945 | 88.62 |
| Pension fund managers and insurance companies | 94 | 0.02 | 125,276 | 0.01 |
| Other corporate bodies | 3,586 | 0.59 | 62,067,101 | 2.24 |
| Total | 606,624 | 100 | 2,766,611,374 | 100 |
| Range of shareholdings | No. of shareholders | % | No. of shares | % |
|---|---|---|---|---|
| 1–1,000 | 556,054 | 91.66 | 152,958,583 | 5.53 |
| 1,001–5,000 | 45,597 | 7.52 | 84,171,156 | 3.04 |
| 5,001–10,000 | 2,496 | 0.41 | 17,206,332 | 0.62 |
| 10,001–250,000 | 1,803 | 0.30 | 90,026,034 | 3.26 |
| 250,001–500,000 | 189 | 0.03 | 69,482,343 | 2.51 |
| 500,001 and above | 484 | 0.08 | 2,350,241,926 | 84.95 |
| ADRs | 1 | 0.00 | 2,525,000+ | 0.09 |
| Total | 606,624 | 100 | 2,766,611,374 | 100 |
+The number of registered ordinary shares represented by American Depositary Receipts (ADRs). Please note that each Aviva ADR represents two (2) ordinary Aviva plc shares.
Group financial calendar for 2010
| Annual General Meeting | 28 April 2010 |
| Announcement of first quarter Interim Management Statement | 11 May 2010 |
| Announcement of unaudited half-year results | 05 August 2010 |
| Announcement of third quarter Interim Management Statement | 04 November 2010 |
Annual General Meeting
Aviva’s Annual General Meeting will be held at:
The Barbican Centre
Silk Street
London
EC2Y 8DS
on: Wednesday
28 April 2010
at 11.00am
The Notice of Meeting, together with details of the business to be conducted at the meeting, is available on the Company’s website at www.aviva.com/agm
If you are unable to attend the meeting but would like to ask the Board of Directors a question regarding the business of the meeting, please do so via our website at www.aviva.com/agm. Alternatively, you can write to us directly either by email to agm.faq@aviva.com or by post to the Group Company Secretary, Freepost RLTE-RBXX-RBHB, Group Secretarial Department, Aviva plc, St Helen’s, 1 Undershaft, London EC3P 3DQ. Answers to the most frequently asked questions will be available at the meeting and published on our website shortly after.
The voting results for the 2010 AGM, including proxy votes and votes withheld, will be accessible on our website at www.aviva.com/agm, shortly after the meeting.
Dividends
Dividends on our ordinary shares are normally paid in May and November; please see the following table for 2009 final dividend dates. Dividends paid on our preference shares are normally paid in March, June, September and December; please visit www.aviva.com/preferenceshares for the latest dividend payment dates.
Holders of ordinary and preference shares receive their dividends in sterling and holders of ADRs will receive any dividends paid by the Company in US dollars.
Ordinary shares – 2009 final dividend
| Ex-dividend date | 24 March 2010 |
| Record date | 26 March 2010 |
| Scrip dividend price setting period | 24, 25, 26, 29, 30 March 2010 |
| Scrip dividend price announcement date | 31 March 2010 |
| Last date for receipt of Scrip elections | 16 April 2010 |
| Dividend payment date* | 17 May 2010 |
* Please note that the ADR local payment date will be approximately five business days after the proposed dividend date for ordinary shareholders.
Share price
You can access the current share price of Aviva plc ordinary shares and ADRs at www.aviva.com/shareprice
If you would like to find out the price of Aviva preference shares, please visit the London Stock Exchange website via www.aviva.com/preferenceshares for a direct link.
Be on your guard – beware of fraudsters
In recent years, many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters. These are typically from overseas based ‘brokers’ who target UK shareholders, offering to sell them what often turn out to be worthless or high risk shares in US or UK investments. These operations are commonly known as ‘boiler rooms’.
Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports. If you receive any unsolicited advice:
– Make sure you get the correct name of the person and organisation
– Check that they are properly authorised by the FSA before getting involved by visiting www.fsa.gov.uk/register/
– Report the matter to the FSA either by calling 0300 500 5000 (calls should cost no more than 01 or 02 UK-wide calls, and are included in inclusive mobile and landline minutes). If calling from overseas, please dial +44 20 7066 1000 or visit www.moneymadeclear.fsa.gov.uk
– If the calls persist, hang up.
More detailed information on this can be found on the FSA website www.moneymadeclear.fsa.gov.uk
Online Shareholder Services Centre –
www.aviva.com/shareholderservices
The online shareholder services centre has been designed to meet the specific needs of our shareholders, preference shareholders and our American Depositary Receipt (ADR) holders and includes features to allow you to manage your holding in Aviva easily and efficiently.
Within the online centre you will be able to find our current and historic ordinary and ADR share prices, sharedealing information, news, updates, and when available, presentations from the Group Chief Executive. You will also be able to download an electronic copy of any current and past reports. There is also a range of frequently asked questions on holding ordinary shares, preference shares and ADRs in Aviva, which include practical help on transferring shares, dealing facilities and updating personal details.
Alternative format
If you would like to request a copy of our reports in an alternative format, for example, braille or audio, please contact our Registrar, Equiniti, by calling 0871 384 2953*.
Form 20-F
Aviva is a foreign private issuer in the US and as such is subject to the reporting requirements of the US Securities and Exchange Commission (SEC). Aviva files its Form 20-F with the SEC, copies of which can be found at www.aviva.com/reports.
Managing your shareholding
If you have any queries regarding your shareholding in Aviva please contact our Registrar, Equiniti. Please quote Aviva plc, as well as the name and address in which the shares are held, and your Shareholder Reference Number, which you will find on your latest dividend stationery.
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Telephone: 0871 384 2953*
+44 (0)121 415 7046 (for callers outside of the UK)
Email: aviva@equiniti.com
American Depositary Receipts (ADRs)
Aviva’s ADRs are listed on the New York Stock Exchange and our stock is traded as American Depositary Shares (ADS). Aviva maintains a Level II ADR facility in the US, with each ADS representing two (2) Aviva plc ordinary shares. Aviva has a sponsored ADR facility administered by Citibank, NA. Any queries regarding Aviva ADRs can be directed to Citibank by post, telephone or email.
Citibank Shareholder Services
PO Box 43077
Providence, Rhode Island
USA 02940-5000
Email:
Citibank@shareholders-online.com
Telephone:
+ (1) 877 248 4237 (toll free for callers within the US)
+ (1) 781 575 4555 (for callers outside of the US)
Fax inquiries:
+ (1) 201 324 3284
For information about Aviva’s ADR program, please go to www.citi.com/dr for additional reference.
* Calls to 0871 numbers are charged at 8p per minute from a BT landline. Charges from other telephone providers may vary. Lines are open from 8.30am to 5.30pm, Monday to Friday.
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Internet sites Aviva owns various internet sites, most of which interlink with each other: Aviva Group UK Long term savings and general insurance Asset management Aviva worldwide internet sites Other useful links for shareholders: Aviva Shareholder Services Centre American Depositary Receipt holders Aviva preference shareholders Dividend information Annual General Meeting information Electronic voting for Annual General Meeting† Aviva Share Price |
† This service will only be available until 48 hrs before the 2010 Annual General Meeting.
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