IFRS condensed financial statements

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A4 - Segmental information

(a) Operating segments
The group has determined its operating segments along regional lines. These reflect the management structure whereby a member of the Executive Management team is accountable to the Group Chief Executive for the operating segment for which they are responsible. The activities of each operating segment are described below:

United Kingdom
The United Kingdom comprises two operating segments – UK Life and UK General Insurance (UK GI). The principal activities of UK Life are life insurance, long-term health and accident insurance, savings, pensions and annuity business, whilst UK GI provides insurance cover to individuals and to small and medium-sized businesses, for risks associated mainly with motor vehicles, property and liability, such as employers’ liability and professional indemnity liability, and medical expenses. UK GI also includes the RAC motor recovery business, the group reinsurance result and the results of run off business.

Europe
Activities reported in the Europe operating segment exclude operations in the UK and include those in Russia and Turkey. Principal activities are long-term business in France, the Netherlands, Ireland, Italy, Poland and Spain, and general insurance in France, the Netherlands, Ireland and Italy, as well as the fund management activity of Delta Lloyd.

North America
Our activities in North America principally comprise our long-term business operations in the USA and general insurance business operations in Canada.

Asia Pacific
Our activities in Asia Pacific principally comprise our long-term business operations in Australia, China, India, Singapore, Hong Kong, Sri Lanka, Taiwan, Malaysia, and South Korea.

Aviva Investors
Aviva Investors operates in most of the regions in which the group operates, in particular the UK, France, the United States and Canada and other international businesses, managing policyholders’ and shareholders’ invested funds, providing investment management services for institutional pension fund mandates and managing a range of retail investment products, including investment funds, unit trusts, OEICs and ISAs. Fund management activities of Delta Lloyd are included in the Europe operating segment.

Other group activities
Investment return on centrally held assets and head office expenses, such as group treasury and finance functions, together with certain taxes and financing costs arising on central borrowings are included in “Other group activities”. Similarly, central core structural borrowings and certain tax balances are included in “Other group activities” in the segmental balance sheet. Also included here are consolidation and elimination adjustments.

Measurement basis
The accounting policies of the segments are the same as those for the group as a whole. Any transactions between the business segments are on normal commercial terms and market conditions. The group evaluates performance of operating segments on the basis of:

(i) profit or loss from operations before tax attributable to shareholders.

(ii) profit or loss from operations before tax attributable to shareholders, adjusted for non-operating items outside the segment management’s control, including investment market performance and fiscal policy changes.

(i) Segmental income statement for the six month period ended 30 June 2009

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Gross written premiums 2,898 2,247 9,165 4,272 278 18,860
Premiums ceded to reinsurers (330) (184) (275) (120) (43) (952)
Internal reinsurance revenue 28 (21) (6) (1)
Net written premiums 2,568 2,091 8,869 4,146 234 17,908
Net change in provision for unearned premiums (12) 252 (180) (24) (3) 33
Net earned premiums 2,556 2,343 8,689 4,122 231 17,941
Fee and commission income 119 117 349 27 72 117 801
2,675 2,460 9,038 4,149 303 117 18,742
Net investment income (2,027) 178 3,586 916 172 (88) (17) 2,720
Inter-segment revenue 93 93
Share of loss of joint ventures and associates (537) (10) (547)
Profit on the disposal of subsidiaries and associates 20 20
Segmental income* 111 2,638 12,634 5,065 475 122 (17) 21,028
Claims and benefits paid, net of recoveries from reinsurers (3,689) (1,700) (6,351) (2,256) (146) (14,142)
Change in insurance liabilities, net of reinsurance 2,701 229 (635) (2,462) (23) (190)
Change in investment contract provisions 1,169 (2,116) (76) (7) 61 (969)
Change in unallocated divisible surplus 312 (370) (31) (89)
Amortisation of deferred acquisition costs and acquired value of in-force business (24) (27) (2) (53)
Depreciation and other amortisation expense (6) (39) (36) (35) (4) (3) (123)
Other operating expenses (527) (942) (1,520) (33) (149) (152) (191) (3,514)
Impairment losses** (42) (366) (56) (464)
Inter-segment expenses (54) (2) (7) (30) (1) 1 (93)
Finance costs (144) (9) (377) (12) (173) (715)
Segmental expenses (238) (2,505) (11,802) (4,987) (363) (93) (364) (20,352)
Profit/(loss) before tax (127) 133 832 78 112 29 (381) 676
Tax attributable to policyholders’ returns 301 (34) (3) 264
Profit/(loss) before tax attributable to shareholders 174 133 798 78 109 29 (381) 940

* Total reported income, excluding inter-segment revenue, is split United Kingdom £2,749 million, France £5,030 million, Netherlands £2,733 million, USA £4,074 million and Rest of the World £6,349 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.

** Impairment losses recognised directly in equity were £422 million.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Profit/(loss) before tax attributable to shareholders 174 133 798 78 109 29 (381) 940
Adjusted for non-operating items:
Reclassification of corporate costs and unallocated interest 9 27 8 1 (45)
Investment return variances and economic assumption changes on long-term business 124 (261) 30 (48) (155)
Short-term fluctuation in return on investments backing non-long-term business 90 28 (41) 48 125
Economic assumption changes on general insurance and health business (54) 2 (52)
Impairment of goodwill 5 5
Amortisation and impairment of intangibles 1 9 17 28 2 1 58
Profit on the disposal of subsidiaries and associates (20) (20)
Integration and restructuring costs 46 76 16 5 5 148
Operating profit/(loss) before tax attributable to shareholders 350 263 607 103 63 36 (373) 1,049

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(ii) Segmental income statement for the six month period ended 30 June 2008 restated

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Restated
Total
£m
Gross written premiums 3,801 2,867 8,272 2,662 326 17,928
Premiums ceded to reinsurers (252) (265) (229) (101) (35) (882)
Internal reinsurance revenue 26 (21) (4) (1)
Net written premiums 3,549 2,628 8,022 2,557 290 17,046
Net change in provision for unearned premiums (3) 75 (244) (17) (1) (190)
Net earned premiums 3,546 2,703 7,778 2,540 289 16,856
Fee and commission income 158 178 349 17 90 160 (2) 950
3,704 2,881 8,127 2,557 379 160 (2) 17,806
Net investment income (5,886) 246 (3,841) 370 (134) (142) (194) (9,581)
Inter-segment revenue (20) 88 68
Share of loss of joint ventures and associates (326) (3) (15) (344)
Profit on the disposal of subsidiaries and associates 9 9
Segmental income* (2,508) 3,127 4,292 2,907 230 106 (196) 7,958
Claims and benefits paid, net of recoveries from reinsurers (4,263) (1,971) (6,292) (1,306) (304) (14,136)
Change in insurance liabilities, net of reinsurance 3,035 348 1,165 (1,170) 93 3,471
Change in investment contract provisions 3,354 1,018 (50) 123 109 4,554
Change in unallocated divisible surplus 883 1,863 2,746
Amortisation of deferred acquisition costs and acquired value of in-force business (18) (74) (2) (94)
Depreciation and other amortisation expense (60) (43) (70) (22) (2) (2) (199)
Other operating expenses (768) (1,422) (1,392) (251) (145) (162) 94 (4,046)
Impairment losses** (155) (16) (171)
Inter-segment expenses (55) (2) (9) (2) (68)
Finance costs (233) (4) (329) (9) (133) (708)
Segmental expenses 1,893 (3,094) (4,219) (2,898) (239) (55) (39) (8,651)
(Loss)/profit before tax (615) 33 73 9 (9) 51 (235) (693)
Tax attributable to policyholders’ returns 651 14 7 672
(Loss)/profit before tax attributable to shareholders 36 33 87 9 (2) 51 (235) (21)

* Total reported income, excluding inter-segment revenue, is split United Kingdom £619 million, France £99 million, Netherlands £3,802 million, USA £2,096 million and Rest of the World £1,274 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.

** Impairment losses, and reversal of such losses, recognised directly in equity were £148 million and £1 million.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Restated
Total
£m
(Loss)/profit before tax attributable to shareholders 36 33 87 9 (2) 51 (235) (21)
Adjusted for non-operating items:
Reclassification of corporate costs and unallocated interest 8 8 26 8 (50)
Investment return variances and economic assumption changes on long-term business 264 288 68 16 636
Short-term fluctuation in return on investments backing
non-long-term business
115 157 (4) 46 314
Economic assumption changes on general insurance
and health business
(6) (6)
Impairment of goodwill 42 42
Amortisation and impairment of intangibles 1 13 14 21 1 1 51
Profit on the disposal of subsidiaries and associates (9) (9)
Exceptional items 84 84
Integration and restructuring costs 7 107 9 9 132
Operating profit/(loss) before tax attributable to shareholders 400 270 614 102 15 61 (239) 1,223

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(iii) Segmental income statement for the year ended 31 December 2008

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Gross written premiums 8,108 5,496 15,529 6,486 587 36,206
Premiums ceded to reinsurers (612) (498) (442) (214) (75) (1,841)
Internal reinsurance revenue 26 (21) (4) (1)
Net written premiums 7,496 5,024 15,066 6,268 511 34,365
Net change in provision for unearned premiums 6 344 (21) (50) (2) 277
Net earned premiums 7,502 5,368 15,045 6,218 509 34,642
Fee and commission income 310 362 711 40 168 294 1,885
7,812 5,730 15,756 6,258 677 294 36,527
Net investment income (8,844) 222 (6,168) 444 (626) (407) (664) (16,043)
Inter-segment revenue 203 203
Share of loss of joint ventures and associates (1,058) (38) (32) (1,128)
Profit/(loss) on the disposal of subsidiaries and associates (38) 24 21 7
Segmental income* (2,090) 5,914 9,574 6,702 19 90 (643) 19,566
Claims and benefits paid,
net of recoveries from reinsurers
(8,620) (3,944) (13,411) (2,912) (464) (2) (29,353)
Change in insurance liabilities,
net of reinsurance
2,674 280 3,409 (2,774) 296 3,885
Change in investment contract provisions 7,240 2,765 (126) 401 349 10,629
Change in unallocated divisible surplus 2,151 2,331 4,482
Amortisation of deferred acquisition costs and acquired value of in-force business (44) (285) (4) (333)
Depreciation and other amortisation expense (70) (108) (120) (51) (5) (5) (359)
Other operating expenses (1,787) (2,599) (2,970) (633) (296) (362) 552 (8,095)
Impairment losses** (26) (814) (200) (1,040)
Inter-segment expenses (137) (2) (18) (42) (3) (1) (203)
Finance costs (541) (10) (703) (17) (276) (1,547)
Segmental expenses 910 (6,409) (9,575) (7,040) (75) (18) 273 (21,934)
(Loss)/profit before tax (1,180) (495) (1) (338) (56) 72 (370) (2,368)
Tax attributable to policyholders’ returns 1,031 49 (12) 1,068
(Loss)/profit before tax attributable to shareholders (149) (495) 48 (338) (68) 72 (370) (1,300)

* Total reported income, excluding inter-segment revenue, is split United Kingdom £3,928 million, France £1,005 million, Netherlands £6,759 million, USA £4,954 million and Rest of the World £2,717 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.

** Impairment losses, and reversal of such losses, recognised directly in equity were £830 million and £nil.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
(Loss)/profit before tax attributable to shareholders (149) (495) 48 (338) (68) 72 (370) (1,300)
Adjusted for non-operating items:
Reclassification of corporate costs and unallocated interest 7 33 54 15 (109)
Investment return variances and economic assumption changes on long-term business 694 400 433 104 1,631
Short-term fluctuation in return on investments backing non-long-term business 334 389 (47) 143 819
Economic assumption changes on general insurance and health business 91 3 94
Impairment of goodwill 66 66
Amortisation and impairment of intangibles 3 33 34 44 3 117
(Profit)/loss on the disposal of subsidiaries and associates 38 (24) (21) (7)
Exceptional items 108 312 133 42 6 (50) 551
Integration and restructuring costs 60 195 38 33 326
Operating profit/(loss) before tax attributable to shareholders 723 541 1,141 149 36 114 (407) 2,297

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(iv) Segmental statement of financial position as at 30 June 2009

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Goodwill 52 1,209 1,246 804 48 2 3,361
Acquired value of in-force business and intangible assets 63 256 1,225 1,692 21 12 3,269
Interests in, and loans to, joint ventures and associates 1,634 552 1 258 15 2,460
Property and equipment 99 152 408 110 25 10 1 805
Investment property 7,416 128 3,397 6 18 571 682 12,218
Loans 19,433 770 17,564 1,916 33 2 39,718
Financial investments 65,080 2,491 111,859 24,789 1,810 1,390 3,609 211,028
Deferred acquisition costs 1,255 916 915 2,794 12 5,892
Other assets 17,143 4,671 22,854 4,775 2,670 609 19 52,741
Total assets 112,175 10,593 160,020 36,887 4,895 2,611 4,311 331,492
Gross insurance liabilities 59,570 8,598 64,627 27,175 1,805 161,775
Gross liabilities for investment contracts 34,072 58,383 2,963 2,123 97,541
Unallocated divisible surplus 2,269 (23) 37 2,283
Net asset value attributable to unit holders 833 4,469 2,671 7,973
Borrowings 2,485 10 6,409 183 5,238 14,325
Other liabilities, including inter-segment liabilities 9,616 352 16,297 3,745 2,110 345 2,391 34,856
Total liabilities 108,845 8,960 150,162 34,066 3,952 2,468 10,300 318,753
Total equity 12,739
Total equity and liabilities 331,492
Capital expenditure (excluding business combinations) 13 22 41 3 2 81

External borrowings by holding companies within the group which are not allocated to operating companies are included in “Other Group activities”.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(v) Segmental statement of financial position as at 30 June 2008 restated

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Goodwill 51 1,166 1,121 668 42 3,048
Acquired value of in-force business and intangible assets 53 284 1,174 1,621 25 13 3,170
Interests in, and loans to, joint ventures and associates 2,888 645 1 265 3,799
Property and equipment 167 318 424 39 39 7 2 996
Investment property 9,868 181 3,315 5 27 841 811 15,048
Loans 19,881 899 15,172 1,392 43 37,387
Financial investments 76,125 3,389 105,828 18,442 3,951 1,644 1,819 211,198
Deferred acquisition costs 1,488 1,152 839 1,278 40 3 (1) 4,799
Other assets 11,654 5,098 24,429 2,632 574 673 3,630 48,690
Total assets 122,175 12,487 152,947 26,078 5,006 3,181 6,261 328,135
Gross insurance liabilities 62,139 9,396 61,477 19,729 1,852 154,593
Gross liabilities for investment contracts 39,114 52,692 2,110 1,966 2,745 98,627
Unallocated divisible surplus 3,994 68 3 4,065
Net asset value attributable to unit holders 837 3,450 210 3,364 7,861
Borrowings 2,171 11 6,612 109 6 4,464 13,373
Other liabilities, including inter-segment liabilities 10,113 (297) 19,352 1,567 188 268 3,751 34,942
Total liabilities 118,368 9,110 143,651 23,515 4,219 3,019 11,579 313,461
Total equity 14,674
Total equity and liabilities 328,135
Capital expenditure (excluding business combinations) 27 48 18 15 2 1 111

External borrowings by holding companies within the group which are not allocated to operating companies are included in “Other Group activities”.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

# United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(vi) Segmental statement of financial position as at 31 December 2008

United Kingdom
Life
£m
GI#
£m
Europe
£m
North
America
£m
Asia Pacific
£m
Aviva
Investors
£m
Other
Group activities
£m
Total
£m
Goodwill 52 1,208 1,357 903 55 3 3,578
Acquired value of in-force business and intangible assets 65 265 1,470 2,196 28 14 4,038
Interests in, and loans to, joint ventures and associates 2,080 604 2 296 1 2,983
Property and equipment 123 173 519 106 32 10 1 964
Investment property 8,872 148 3,920 7 21 655 803 14,426
Loans 20,156 833 19,061 2,130 56 1 42,237
Financial investments 69,052 2,482 125,329 24,621 3,865 1,454 2,919 229,722
Deferred acquisition costs 1,221 994 1,080 2,626 40 3 1 5,965
Other assets 13,933 4,975 24,041 5,538 630 661 871 50,649
Total assets 115,554 11,078 177,381 38,129 5,023 2,801 4,596 354,562
Gross insurance liabilities 62,243 9,160 73,316 27,990 2,141 174,850
Gross liabilities for investment contracts 35,109 65,106 3,403 1,643 2,298 107,559
Unallocated divisible surplus 2,727 (405) 3 2,325
Net asset value attributable to unit holders 986 3,304 175 2,453 6,918
Borrowings 2,716 11 6,970 163 5,341 15,201
Other liabilities, including inter-segment liabilities 8,164 (972) 18,635 4,041 190 324 2,881 33,263
Total liabilities 111,945 8,199 166,926 35,597 4,152 2,622 10,675 340,116
Total equity 14,446
Total equity and liabilities 354,562
Capital expenditure (excluding business combinations) 36 93 72 70 4 5 280

External borrowings by holding companies within the group which are not allocated to operating companies are included in “Other group activities”.

† Aviva Investors comprises the Aviva Investors UK, France, the United States, Canada and International fund management businesses.

United Kingdom GI includes the group reinsurance business, agency run off business and the non-insurance business for the RAC.

(b) Further analysis by products and services

The group’s results can be further analysed by products and services which comprise long-term business, general insurance and health, fund management and non-insurance activities.

Long-term business

Our long-term business comprises life insurance, long-term health and accident insurance, savings, pensions and annuity business written by our life insurance subsidiaries, including managed pension fund business and our share of the other life and related business written in our associates and joint ventures, as well as the Lifetime mortgage business written in the UK.

General insurance and health

Our general insurance and health business provides insurance cover to individuals and to small and medium sized businesses, for risks associated mainly with motor vehicles, property and liability, such as employers’ liability and professional indemnity liability, and medical expenses.

Fund management

Our fund management business invests policyholders’ and shareholders’ funds, provides investment management services for institutional pension fund mandates and manages a range of retail investment products, including investment funds, unit trusts, OEICs and ISAs. Clients include Aviva group businesses and third-party financial institutions, pension funds, public sector organisations, investment professionals and private investors.

Other

Non-insurance includes the RAC non-insurance operations, our banking businesses, service companies, head office expenses, such as group treasury and finance functions, and certain financing costs and taxes not allocated to business segments.

(i) Segmental income statement – products and services for the six month period ended 30 June 2009

Long-term business
£m
General Insurance and health**
£m
Fund management
£m
Other
£m
Total
£m
Gross written premiums* 13,540 5,320 18,860
Premiums ceded to reinsurers (579) (373) (952)
Net written premiums 12,961 4,947 17,908
Net change in provision for unearned premiums 33 33
Net earned premiums 12,961 4,980 17,941
Fee and commission income 314 78 238 171 801
13,275 5,058 238 171 18,742
Net investment income 1,956 498 1 265 2,720
Inter-segment revenue 86 86
Share of (loss)/profit of joint ventures and associates (534) 1 (12) (2) (547)
Profit on the disposal of subsidiaries and associates 20 20
Segmental income 14,697 5,557 313 454 21,021
Claims and benefits paid, net of recoveries from reinsurers (10,641) (3,501) (14,142)
Change in insurance liabilities, net of reinsurance (454) 264 (190)
Change in investment contract provisions (969) (969)
Change in unallocated divisible surplus (89) (89)
Amortisation of deferred acquisition costs and acquired value of in-force business (53) (53)
Depreciation and other amortisation expense (58) (21) (3) (41) (123)
Other operating expenses (1,066) (1,760) (257) (431) (3,514)
Impairment losses (365) (83) (16) (464)
Inter-segment expenses (81) (5) (86)
Finance costs (183) (11) (26) (495) (715)
Segmental expenses (13,959) (5,117) (286) (983) (20,345)
Tax attributable to policyholder returns 264 264
Profit/(loss) before tax attributable to shareholders 1,002 440 27 (529) 940
Adjusted for non-operating items (62) 105 8 58 109
Operating profit/(loss) before tax attributable to shareholders' profits 940 545 35 (471) 1,049

* Gross written premiums includes inward reinsurance premiums assumed from other companies amounting to £91 million, of which £16 million relates to property and liability insurance £75 million to long-term business.

** General insurance and health business segment includes gross written premiums of £441 million relating to health business. The remaining business relates to property and liability insurance.

† Other includes the RAC non-insurance operations, our banking business, head office expenses, such as group treasury and finance functions, and certain financing costs and taxes not allocated to business segments.

(ii) Segmental income statement – products and services for the six month period ended 30 June 2008 restated

Long-term business
£m
General Insurance
and health**
£m
Fund management
£m
Other
£m
Restated Total
£m
Gross written premiums* 11,735 6,193 17,928
Premiums ceded to reinsurers (489) (393) (882)
Net written premiums 11,246 5,800 17,046
Net change in provision for unearned premiums (2) (188) (190)
Net earned premiums 11,244 5,612 16,856
Fee and commission income 413 61 262 214 950
11,657 5,673 262 214 17,806
Net investment income (10,018) 157 65 215 (9,581)
Inter-segment revenue 61 61
Share of loss of joint ventures and associates (329) (2) (6) (7) (344)
Profit on the disposal of subsidiaries and associates 9 9
Segmental income 1,310 5,828 382 431 7,951
Claims and benefits paid, net of recoveries from reinsurers (10,097) (4,039) (14,136)
Change in insurance liabilities, net of reinsurance 3,192 279 3,471
Change in investment contract provisions 4,554 4,554
Change in unallocated divisible surplus 2,746 2,746
Amortisation of deferred acquisition costs and acquired value of in-force business (94) (94)
Depreciation and other amortisation expense (49) (17) (2) (131) (199)
Other operating expenses (1,455) (1,927) (315) (349) (4,046)
Impairment losses (168) (1) (2) (171)
Inter-segment expenses (56) (5) (61)
Finance costs (279) (1) (428) (708)
Segmental expenses (1,706) (5,711) (317) (910) (8,644)
Tax attributable to policyholder returns 672 672
(Loss)/profit before tax attributable to shareholders 276 117 65 (479) (21)
Adjusted for non-operating items 682 411 10 141 1,244
Operating profit/(loss) before tax attributable to shareholders’ profits 958 528 75 (338) 1,223

* Gross written premiums includes inward reinsurance premiums assumed from other companies amounting to £105 million, of which £97 million relates to property and liability insurance £8 million to long-term business.

** General insurance and health business segment includes gross written premiums of £991 million and premiums ceded to other companies of £8 million relating to health business. The remaining business relates to property and liability insurance.

† Other includes the RAC non-insurance operations, our banking business, head office expenses, such as group treasury and finance functions, and certain financing costs and taxes not allocated to business segments.

(iii) Segmental income statement – products and services for the year ended 31 December 2008

Long-term business
£m
General
Insurance
and health**
£m
Fund management
£m
Other
£m
Total
£m
Gross written premiums* 24,272 11,934 36,206
Premiums ceded to reinsurers (1,044) (797) (1,841)
Net written premiums 23,228 11,137 34,365
Net change in provision for unearned premiums 277 277
Net earned premiums 23,228 11,414 34,642
Fee and commission income 753 160 567 405 1,885
23,981 11,574 567 405 36,527
Net investment (expense)/income (16,671) 425 3 200 (16,043)
Inter-segment revenue 185 185
Share of loss of joint ventures and associates (1,089) (5) (12) (22) (1,128)
Profit on the disposal of subsidiaries and associates 7 7
Segmental income 6,221 11,994 743 590 19,548
Claims and benefits paid, net of recoveries from reinsurers (21,024) (8,329) (29,353)
Change in insurance liabilities, net of reinsurance 3,560 325 3,885
Change in investment contract provisions 10,629 10,629
Change in unallocated divisible surplus 4,482 4,482
Amortisation of deferred acquisition costs and acquired value of in-force business (333) (333)
Depreciation and other amortisation expense (159) (49) (6) (145) (359)
Other operating expenses (3,194) (3,914) (599) (388) (8,095)
Impairment losses (796) (123) (121) (1,040)
Inter-segment expenses (167) (8) (10) (185)
Finance costs (530) (2) (57) (958) (1,547)
Segmental expenses (7,532) (12,100) (662) (1,622) (21,916)
Tax attributable to policyholder returns 1,068 1,068
(Loss)/profit before tax attributable to shareholders (243) (106) 81 (1,032) (1,300)
Adjusted for non-operating items 1,937 1,304 42 314 3,597
Operating profit/(loss) before tax attributable to shareholders’ profits 1,694 1,198 123 (718) 2,297

* Gross written premiums includes inward reinsurance premiums assumed from other companies amounting to £225 million, of which £189million relates to property and liability insurance £131 million to long-term business.

** General insurance and health business segment includes gross written premiums of £1,945 million and premiums ceded to other companies of £35 million relating to health business. The remaining business relates to property and liability insurance.

† Other includes the RAC non-insurance operations, our banking business, head office expenses, such as group treasury and finance functions, and certain financing costs and taxes not allocated to business segments.

(iv) Segmental statement of financial position – products and services as at 30 June 2009

Long-term
business
£m
General
insurance
and health
£m
Fund
management
£m
Other
£m
Total
£m
Goodwill 1,602 458 2 1,299 3,361
Acquired value of in-force business and intangible assets 2,806 366 12 85 3,269
Interests in, and loans to, joint ventures and associates 2,333 4 46 77 2,460
Property and equipment 403 111 12 279 805
Investment property 10,957 234 1,027 12,218
Loans 27,362 932 2 11,422 39,718
Financial investments 194,783 10,656 75 5,514 211,028
Deferred acquisition costs 4,478 1,394 16 4 5,892
Other assets 43,933 8,386 508 (86) 52,741
Total assets 288,657 22,541 673 19,621 331,492
Gross insurance liabilities 143,886 17,889 161,775
Gross liabilities for investment contracts 97,541 97,541
Unallocated divisible surplus 2,283 2,283
Net asset value attributable to unit holders 5,290 12 2,671 7,973
Borrowings 4,148 85 10,092 14,325
Other liabilities, including inter-segment liabilities 19,605 113 412 14,726 34,856
Total liabilities 272,753 18,099 412 27,488 318,753
Total equity 12,739
Total equity and liabilities 331,492

(v) Segmental statement of financial position – products and services as at 30 June 2008 restated

Long-term
business
£m
General
insurance
and health
£m
Fund
management
£m
Other
£m

Total
£m
Goodwill 1,485 448 3 1,112 3,048
Acquired value of in-force business and intangible assets 2,726 370 12 62 3,170
Interests in, and loans to, joint ventures and associates 3,639 7 45 108 3,799
Property and equipment 479 81 9 427 996
Investment property 14,132 294 622 15,048
Loans 26,785 979 9,623 37,387
Financial investments 196,593 10,371 29 4,205 211,198
Deferred acquisition costs 3,183 1,592 21 3 4,799
Other assets 35,549 10,045 501 2,595 48,690
Total assets 284,571 24,187 620 18,757 328,135
Gross insurance liabilities 136,925 17,668 154,593
Gross liabilities for investment contracts 98,627 98,627
Unallocated divisible surplus 4,065 4,065
Net asset value attributable to unit holders 5,501 45 2,315 7,861
Borrowings 4,065 9,308 13,373
Other liabilities, including inter-segment liabilities 20,996 978 308 12,660 34,942
Total liabilities 270,179 18,691 308 24,283 313,461
Total equity 14,674
Total equity and liabilities 328,135

(vi) Segmental statement of financial position – products and services as at 31 December 2008

Long-term
business
£m
General
insurance
and health
£m
Fund
management
£m
Other
£m

Total
£m
Goodwill 1,827 477 3 1,271 3,578
Acquired value of in-force business and intangible assets 3,542 402 14 80 4,038
Interests in, and loans to, joint ventures and associates 2,810 4 44 125 2,983
Property and equipment 507 118 13 326 964
Investment property 12,953 278 1,195 14,426
Loans 28,916 914 1 12,406 42,237
Financial investments 212,985 11,604 73 5,060 229,722
Deferred acquisition costs 4,455 1,489 21 5,965
Other assets 39,933 9,904 563 249 50,649
Total assets 307,928 25,190 732 20,712 354,562
Gross insurance liabilities 155,693 19,157 174,850
Gross liabilities for investment contracts 107,559 107,559
Unallocated divisible surplus 2,325 2,325
Net asset value attributable to unit holders 4,449 16 2,453 6,918
Borrowings 4,368 10,833 15,201
Other liabilities, including inter-segment liabilities 16,953 379 392 15,539 33,263
Total liabilities 291,347 19,552 392 28,825 340,116
Total equity 14,446
Total equity and liabilities 354,562

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