Notes to the consolidated financial statements - IFRS Basis


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17 – Segmental information

(a) Operating segments

As explained in note 1(d), the Group has determined its operating segments along regional lines. These reflect the management structure whereby a member of the Executive Management team is accountable to the Group Chief Executive for the operating segment for which he is responsible. The activities of each operating segment are described below:

United Kingdom

The United Kingdom comprises two operating segments – Norwich Union Life (NU Life) and Norwich Union Insurance (NUI). The principal activities of NU Life are life insurance, long-term health and accident insurance, savings, pensions and annuity business, whilst NUI provides insurance cover to individuals and to small and medium-sized businesses, for risks associated mainly with motor vehicles, property and liability, such as employers’ liability and professional indemnity liability, and medical expenses. NUI also includes the RAC motor recovery business and the group reinsurance result.

Europe

Activities reported in the Europe operating segment, exclude operations in the UK and include those in Russia and Turkey. Principal activities are long-term business in France, the Netherlands, Ireland, Italy, Poland and Spain, and general insurance in France, the Netherlands and Ireland.

North America

Our activities in North America principally comprise our long-term business operations in the USA and general insurance business operation in Canada.

Asia Pacific

Our activities in Asia Pacific principally comprise our long-term business operations in Australia, China, India, Singapore, Hong Kong, Sri Lanka, Taiwan, Malaysia, and South Korea.

Aviva Investors

Aviva Investors operates in most of the regions in which the Group operates, in particular the UK, France and Canada, managing policyholders’ and shareholders’ invested funds, providing investment management services for institutional pension fund mandates and managing a range of retail investment products, including investment funds, unit trusts, OEICs and ISAs. Fund management activities in the Netherlands are included in the Europe operating segment.

Other

Investment return on centrally held assets, head office expenses, such as Group treasury and finance functions, together with certain taxes and financing costs arising on central borrowings are included in “Other”.

Similarly central core structural borrowings and certain tax balances are included in “Other” in the segmental balance sheet. Also included are small run-off businesses not managed directly by regions.

Measurement basis

The accounting policies of the segments are the same as those for the Group as a whole. Any transactions between the business segments are on normal commercial terms and market conditions. The Group evaluates performance of operating segments on the basis of:

  1. profit or loss from operations before tax attributable to shareholders.
  2. profit or loss from operations before tax attributable to shareholders, adjusted for non-operating items outside the segment management’s control, including investment market performance and fiscal policy changes.

(b) Segmental results of the income statement for the six months ended 30 June 2008

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors
£m
Other
£m
Total
£m
  1. Total reported income, excluding inter-segment revenue, is split United Kingdom £533 million, France £106 million, Netherlands £3,808 million, USA £2,106 million and Rest of the World £1,394 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.
  2. Impairment losses, and reversal of such losses, recognised directly in equity were £148 million and £nil.
Gross written premiums 3,801 2,867 8,272 2,662 326 - - 17,928
Premiums ceded to reinsurers (252) (265) (229) (101) (35) - - (882)
Internal reinsurance revenue - 26 (21) (4) (1) - - -
Net written premiums 3,549 2,628 8,022 2,557 290 - - 17,046
Net change in provision for unearned premiums (3) 75 (244) (17) (1) - - (190)
Net earned premiums 3,546 2,703 7,778 2,540 289 - - 16,856
Fee and commission income 158 178 349 19 90 158 (2) 950
  3,704 2,881 8,127 2,559 379 158 (2) 17,806
Net investment income (5,969) 243 (3,823) 380 (134) (88) (133) (9,524)
Inter-segment revenue - - - - - 68 - 68
Share of loss of joint ventures and associates (326) - (3) - (15) - - (344)
Profit on the disposal of subsidiaries and associates - - 9 - - - - 9
Segmental income1 (2,591) 3,124 4,310 2,939 230 138 (135) 8,015
Insurance claims and benefits paid and change in insurance liabilities (net) (367) (1,621) (3,708) (2,476) 66 - (1) (8,107)
Investment contract claims and benefits paid and change in liabilities 2,493 - (402) (50) (154) 109 - 1,996
Change in unallocated divisible surplus 883 - 1,863 - - - - 2,746
Amortisation of deferred acquisition costs and acquired value of in-force business - - (18) (74) (2) - - (94)
Depreciation and other amortisation expense (60) (43) (70) (22) (2) (2) - (199)
Other operating expenses (677) (1,412) (1,391) (262) (145) (206) (10) (4,103)
Impairment losses2 - - (155) (16) - - - (171)
Inter-segment expenses (55) (2) (9) - (2) - - (68)
Finance costs (233) (1) (320) (9) - - (141) (704)
Segmental expenses 1,984 (3,079) (4,210) (2,909) (239) (99) (152) (8,704)
(Loss)/profit before tax (607) 45 100 30 (9) 39 (287) (689)
Tax attributable to policyholders’ returns 651 - 14 - 7 - - 672
(Loss)/profit before tax attributable to shareholders 44 45 114 30 (2) 39 (287) (17)
Adjusted for non-operating items                
Investment return variances and economic assumption changes 264 - 288 68 16 - - 636
Short-term fluctuation in return on investments backing general insurance and health business - 115 157 (4) - - 46 314
Impairment of goodwill - - 42 - - - - 42
Amortisation and impairment of intangibles 1 13 14 21 1 1 - 51
Profit on the disposal of subsidiaries and associates - - (9) - - - - (9)
Exceptional item 84 - - - - - - 84
Integration and restructuring costs 7 107 9 - - 9 - 132
Operating profit before tax attributable to shareholders 400 280 615 115 15 49 (241) 1,233

(c) Segmental results of the income statement for the six months ended 30 June 2007

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors3
£m
Other
£m
Restated Total
£m
  1. Total reported income, excluding inter-segment revenue, is split United Kingdom £8,783 million, France £3,463 million, Netherlands £2,836 million, USA £2,014 million and Rest of the World £4,951 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.
  2. Impairment losses, and reversal of such losses, recognised directly in equity were £nil and £nil.
  3. Aviva Investors comprises the Morley UK, France, Canada and International fund management businesses.
Gross written premiums 2,888 2,982 6,905 2,235 319 - - 15,329
Premiums ceded to reinsurers (253) (259) (192) (92) (28) - - (824)
Internal reinsurance revenue - 20 (13) (6) (1) - - -
Net written premiums 2,635 2,743 6,700 2,137 290 - - 14,505
Net change in provision for unearned premiums (18) 15 (216) (16) (2) - - (237)
Net earned premiums 2,617 2,758 6,484 2,121 288 - - 14,268
Fee and commission income 187 203 341 18 75 95 - 919
  2,804 2,961 6,825 2,139 363 95 - 15,187
Net investment income 2,669 437 2,856 577 222 151 33 6,945
Inter-segment revenue - - - - - 81 - 81
Share of profit/(loss) of joint ventures and associates (83) 3 1 - (1) - - (80)
Profit/(loss) on the disposal of subsidiaries and associates - (8) - - - - 3 (5)
Segmental income1 5,390 3,393 9,682 2,716 584 327 36 22,128
Insurance claims and benefits paid and change in insurance liabilities (net) (1,722) (1,781) (5,231) (2,184) (176) - (1) (11,095)
Investment contract claims and benefits paid and change in liabilities (2,179) - (2,718) (57) (256) (106) - (5,316)
Change in unallocated divisible surplus (382) - 409 - - - - 27
Amortisation of deferred acquisition costs and acquired value of in-force business - - (25) (90) (2) - 8 (109)
Depreciation and other amortisation expense (9) (44) (22) (23) (2) (6) - (106)
Other operating expenses (637) (1,356) (1,102) (260) (106) (161) (81) (3,703)
Impairment losses2 - - (23) 2 - - - (21)
Inter-segment expenses (69) - (8) - (1) - (3) (81)
Finance costs (147) - (216) (5) - - (137) (505)
Segmental expenses (5,145) (3,181) (8,936) (2,617) (543) (273) (214) (20,909)
Profit before tax 245 212 746 99 41 54 (178) 1,219
Tax attributable to policyholders’ returns 3 - (17) - (6) (1) - (21)
Profit/(loss) before tax attributable to shareholders 248 212 729 99 35 53 (178) 1,198
Adjusted for non-operating items                
Investment return variances and economic assumption changes 82 - (167) (17) (5) - - (107)
Short-term fluctuation in return on investments backing general insurance and health business - (45) 14 23 - - (29) (37)
Impairment of goodwill - - - - - 3 - 3
Amortisation and impairment of intangibles 3 14 8 21 1 2 - 49
Profit/(loss) on the disposal of subsidiaries and associates - 8 - - - - (3) 5
Integration and restructuring costs 2 30 5 3 - - - 40
Operating profit before tax attributable to shareholders 335 219 589 129 31 58 (210) 1,151

(d) Segmental results of the income statement for the year ended 31 December 2007

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors3
£m
Other
£m
Restated Total
£m
  1. Total reported income, excluding inter-segment revenue, is split United Kingdom £17,433 million, France £5,753 million, Netherlands £5,984 million, USA £3,793 million and Rest of the World £7,744 million. Income is attributed on the basis of geographical origin which does not materially differ from revenue by geographical destination, as most risks are located in the countries where the contracts were written.
  2. Impairment losses, and reversal of such losses, recognised directly in equity were £nil and £1 million.
  3. Aviva Investors comprises the Morley UK, France, Canada and International fund management businesses.
Gross written premiums 6,128 6,039 13,538 4,628 658 - - 30,991
Premiums ceded to reinsurers (444) (577) (388) (195) (54) - - (1,658)
Internal reinsurance revenue - 28 (19) (7) (2) - - -
Net written premiums 5,684 5,490 13,131 4,426 602 - - 29,333
Net change in provision for unearned premiums (18) 60 (22) (40) (1) - - (21)
Net earned premiums 5,666 5,550 13,109 4,386 601 - - 29,312
Fee and commission income 246 385 638 37 168 292 (6) 1,760
  5,912 5,935 13,747 4,423 769 292 (6) 31,072
Net investment income 5,186 708 2,786 896 286 44 (16) 9,890
Inter-segment revenue - - - - - 168 - 168
Share of profit/(loss) of joint ventures and associates (304) 3 6 - (9) - - (304)
Profit/(loss) on the disposal of subsidiaries and associates - (7) (5) - - - 61 49
Segmental income1 10,794 6,639 16,534 5,319 1,046 504 39 40,875
Insurance claims and benefits paid and change in insurance liabilities (net) (7,199) (3,647) (9,348) (4,408) (375) - 2 (24,975)
Investment contract claims and benefits paid and change in liabilities (3,224) - (3,885) (153) (364) (45) - (7,671)
Change in unallocated divisible surplus 1,882 - 1,040 - - - - 2,922
Amortisation of deferred acquisition costs and acquired value of in-force business - - (35) (122) (3) - - (160)
Depreciation and other amortisation expense (24) (104) (53) (45) (6) (17) - (249)
Other operating expenses (1,116) (2,784) (2,328) (561) (249) (332) (82) (7,452)
Impairment losses2 - - (50) (7) - - - (57)
Inter-segment expenses (141) (4) (18) (1) (3) - (1) (168)
Finance costs (405) (3) (509) (17) - - (274) (1,208)
Segmental expenses (10,227) (6,542) (15,186) (5,314) (1,000) (394) (355) (39,018)
Profit before tax 567 97 1,348 5 46 110 (316) 1,857
Tax attributable to policyholders’ returns (9) - 6 - (9) (3) - (15)
Profit/(loss) before tax attributable to shareholders 558 97 1,354 5 37 107 (316) 1,842
Adjusted for non-operating items                
Investment return variances and economic assumption changes 112 - (309) 183 (1) - - (15)
Short-term fluctuation in return on investments backing general insurance and health business - 82 112 9 - - (19) 184
Impairment of goodwill - - 1 - - 9 - 10
Amortisation and impairment of intangibles 4 28 21 40 3 7 - 103
(Loss)/profit on the disposal of subsidiaries and associates - 7 5 - - - (61) (49)
Integration and restructuring costs 8 114 12 19 - - - 153
Operating profit before tax attributable to shareholders 682 328 1,196 256 39 123 (396) 2,228

(e) Segmental balance sheet as at 30 June 2008

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors
£m
Other
£m
Total
£m
Goodwill 51 1,166 1,121 668 42 - - 3,048
Acquired value of in-force business and intangible assets 53 284 1,174 1,621 25 13 - 3,170
Interests in, and loans to, joint ventures and associates 2,888 - 645 1 265 - - 3,799
Property and equipment 167 318 424 39 39 7 2 996
Investment property 10,299 181 3,315 5 27 841 - 14,668
Loans 19,881 899 15,172 1,392 43 - - 37,387
Financial investments 76,744 3,353 105,828 18,468 3,951 1,950 875 211,169
Deferred acquisition costs 1,488 1,158 1,092 1,280 42 3 11 5,074
Other assets 11,654 4,955 24,176 2,644 572 2,233 2,245 48,479
Total assets 123,225 12,314 152,947 26,118 5,006 5,047 3,133 327,790
Insurance liabilities                
Long-term business and outstanding claims provisions 61,957 6,094 57,885 18,836 1,833 - 28 146,633
Unearned premiums 182 3,356 1,280 823 19 - - 5,660
Other insurance liabilities - 91 2,325 80 - - - 2,496
Liability for investment contracts 39,114 - 52,692 2,110 1,966 2,745 - 98,627
Unallocated divisible surplus 3,994 - 68 - 3 - - 4,065
Net asset value attributable to unitholders 1,049 - 3,450 - 210 1,905 - 6,614
External borrowings 2,171 11 6,612 115 - - 4,464 13,373
Other liabilities, including inter-segment liabilities 10,113 (352) 19,352 1,585 188 247 3,772 34,905
Total liabilities 118,580 9,200 143,664 23,549 4,219 4,897 8,264 312,373
Total equity               15,417
Total equity and liabilities               327,790
Capital expenditure (excluding business combinations) 27 48 8 115 2 1 - 201

Central borrowings are borrowings by holding companies within the Group which are not allocated to operating companies are included in “Other”.

(f) Segmental balance sheet as at 30 June 2007

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors
£m
Other
£m
Restated Total
£m
Goodwill 50 1,273 895 640 36 6 12 2,912
Acquired value of in-force business and intangible assets 60 363 699 1,669 29 16 - 2,836
Interests in, and loans to, joint ventures and associates 3,192 - 156 1 99 - - 3,448
Property and equipment 184 289 332 22 24 6 - 857
Investment property 11,759 259 2,528 - 15 1,121 - 15,682
Loans 16,218 690 12,221 1,044 34 - - 30,207
Financial investments 83,015 3,960 95,161 16,577 3,729 2,156 1,878 206,476
Deferred acquisition costs 1,268 1,143 856 602 36 3 21 3,929
Other assets 11,435 5,958 15,643 2,791 447 944 1,172 38,390
Total assets 127,181 13,935 128,491 23,346 4,449 4,252 3,083 304,737
Insurance liabilities                
Long-term business and outstanding claims provisions 62,370 6,826 51,773 16,229 1,567 - 31 138,796
Unearned premiums 179 3,496 1,119 727 17 - - 5,538
Other insurance liabilities - 92 189 72 - - - 353
Liability for investment contracts 40,762 - 44,694 1,455 1,960 3,230 - 92,101
Unallocated divisible surplus 7,215 - 2,271 - 3 - - 9,489
Net asset value attributable to unitholders 1,420 - 2,398 - 167 639 - 4,624
External borrowings 2,208 12 5,824 82 - - 4,070 12,196
Other liabilities, including inter-segment liabilities 8,736 (297) 11,669 2,070 186 233 3,527 26,124
Total liabilities 122,890 10,129 119,937 20,635 3,900 4,102 7,628 289,221
Total equity               15,516
Total equity and liabilities               304,737
Capital expenditure (excluding business combinations) 4 63 49 42 2 3 - 163

(g) Segmental balance sheet as at 31 December 2007

  United Kingdom  
  NU Life
£m
NUI
£m
Europe
£m
North America
£m
Asia Pacific
£m
Aviva Investors
£m
Other
£m
Restated Total
£m
Goodwill 71 1,276 1,053 642 40 - - 3,082
Acquired value of in-force business and intangible assets 65 349 1,164 1,579 28 12 - 3,197
Interests in, and loans to, joint ventures and associates 2,972 - 594 1 215 - - 3,782
Property and equipment 177 317 374 28 37 7 2 942
Investment property 10,773 252 3,061 - 25 966 - 15,077
Loans 20,153 900 13,895 1,206 39 - - 36,193
Financial investments 84,244 3,634 103,430 17,252 3,934 2,205 1,475 216,174
Deferred acquisition costs 1,477 1,212 914 830 45 4 5 4,487
Other assets 10,535 5,033 16,086 2,834 500 1,522 1,397 37,907
Total assets 130,467 12,973 140,571 24,372 4,863 4,716 2,879 320,841
Insurance liabilities                
Long-term business and outstanding claims provisions 65,017 6,580 56,517 17,345 1,820 - 28 147,307
Unearned premiums 179 3,468 973 815 15 - - 5,450
Other insurance liabilities - 92 113 78 - - - 283
Liability for investment contracts 41,845 - 49,551 1,756 1,952 3,140 - 98,244
Unallocated divisible surplus 4,944 - 1,838 - 3 - - 6,785
Net asset value attributable to unitholders 1,111 - 2,680 - 189 1,121 - 5,101
External borrowings 2,184 12 6,153 139 - - 4,169 12,657
Other liabilities, including inter-segment liabilities 10,474 (366) 13,129 1,627 160 279 3,119 28,422
Total liabilities 125,754 9,786 131,954 21,760 4,139 4,540 7,316 304,249
Total equity               16,592
Total equity and liabilities               320,841
Capital expenditure (excluding business combinations) 30 140 113 10 7 6 2 308

(h) Segmental results of the income statement – products and services for the six months ended 30 June 2008

  Long-term business
£m
Fund management
£m
General insurance and health2
£m
Non- insurance3
£m
Total
£m
  1. Gross written premiums includes inward reinsurance premiums assumed from other companies amounting to £105 million, of which £97 million relates to property and liability insurance and the remainder health business.
  2. General insurance and health business segment includes gross written premiums of £991 million and premiums ceded to other companies of £8 million relating to health business. The remaining business relates to property and liability insurance.
  3. Non-insurance includes the RAC non-insurance operations, our banking businesses, service companies, head office expenses, such as Group treasury and finance functions, and certain financing costs and taxes not allocated to business segments.
Gross written premiums1 11,735 - 6,193 - 17,928
Premiums ceded to reinsurers (489) - (393) - (882)
Net written premiums 11,246 - 5,800 - 17,046
Net change in provision for unearned premiums (2) - (188) - (190)
Net earned premiums 11,244 - 5,612 - 16,856
Fee and commission income 415 260 61 214 950
  11,659 260 5,673 214 17,806
Net investment (expense)/income (10,018) 65 157 272 (9,524)
Inter-segment revenue - 61 - - 61
Share of loss of joint ventures and associates (329) (6) (2) (7) (344)
Profit on the disposal of subsidiaries and associates - - - 9 9
Segmental income 1,312 380 5,828 488 8,008
Segmental expenses (1,696) (327) (5,707) (967) (8,697)
Tax attributable to policyholder returns 672 - - - 672
Profit/(loss) before tax attributable to shareholders 288 53 121 (479) (17)
Adjusted for non-operating items 682 10 417 141 1,250
Operating profit before tax attributable to shareholders’ profits 970 63 538 (338) 1,233

(i) Segmental results of the income statement – products and services for the six months ended 30 June 2007

  Long-term business
£m
Fund management
£m
General insurance and health
£m
Non-insurance
£m
Restated Total
£m
Gross written premiums 9,461 - 5,868 - 15,329
Premiums ceded to reinsurers (454) - (370) - (824)
Net written premiums 9,007 - 5,498 - 14,505
Net change in provision for unearned premiums - - (237) - (237)
Net earned premiums 9,007 - 5,261 - 14,268
Fee and commission income 382 228 89 220 919
  9,389 228 5,350 220 15,187
Net investment income 6,157 51 538 199 6,945
Inter-segment revenue - 74 - - 74
Share of (loss)/profit of joint ventures and associates (78) (4) 3 (1) (80)
(Loss)/profit on the disposal of subsidiaries and associates - - (7) 2 (5)
Segmental income 15,468 349 5,884 420 22,121
Segmental expenses (14,519) (278) (5,333) (772) (20,902)
Tax attributable to policyholder returns (21) - - - (21)
Profit before tax attributable to shareholders 928 71 551 (352) 1,198
Adjusted for non-operating items (94) 5 9 33 (47)
Operating profit before tax attributable to shareholders’ profits 834 76 560 (319) 1,151

(j) Segmental results of the income statement – products and services for the year ended 31 December 2007

  Long-term business
£m
Fund management
£m
General insurance and health
£m
Non-insurance
£m
Restated Total
£m
Gross written premiums 19,622 - 11,369 - 30,991
Premiums ceded to reinsurers (858) - (800) - (1,658)
Net written premiums 18,764 - 10,569 - 29,333
Net change in provision for unearned premiums - - (21) - (21)
Net earned premiums 18,764 - 10,548 - 29,312
Fee and commission income 698 488 179 395 1,760
  19,462 488 10,727 395 31,072
Net investment income 8,529 107 827 427 9,890
Inter-segment revenue - 152 - - 152
Share of (loss)/profit of joint ventures and associates (297) (9) 3 (1) (304)
Profit/(loss) on the disposal of subsidiaries and associates - - (7) 56 49
Segmental income 27,694 738 11,550 877 40,859
Segmental expenses (26,123) (599) (10,833) (1,447) (39,002)
Tax attributable to policyholder returns (15) - - - (15)
Profit before tax attributable to shareholders 1,556 139 717 (570) 1,842
Adjusted for non-operating items 78 16 316 24 386
Operating profit before tax attributable to shareholders’ profits 1,634 155 1,033 (594) 2,228

(k) Segmental balance sheet – products and services as at 30 June 2008

  Long-term business
£m
Fund management
£m
General insurance and health
£m
Non-insurance
£m
Total
£m
Segment assets 284,411 2,525 24,239 16,615 327,790
Segment liabilities (269,341) (2,213) (18,850) (21,969) (312,373)
Net assets 15,070 312 5,389 (5,354) 15,417

(l) Segmental balance sheet – products and services as at 30 June 2007

  Long-term business
£m
Fund management
£m
General insurance and health
£m
Non-insurance
£m
Restated Total
£m
Segment assets 265,134 1,270 24,296 14,037 304,737
Segment liabilities (251,372) (963) (18,664) (18,222) (289,221)
Net assets 13,762 307 5,632 (4,185) 15,516

(m) Segmental balance sheet – products and services as at 31 December 2007

  Long-term business
£m
Fund management
£m
General insurance and health
£m
Non-insurance
£m
Restated Total
£m
Segment assets 279,718 1,871 24,406 14,846 320,841
Segment liabilities (264,428) (1,517) (18,743) (19,561) (304,249)
Net assets 15,290 354 5,663 (4,715) 16,592

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