Shareholder services
Managing your shareholding:
Shareholders who have any queries in respect of their shareholding should contact the Company's Registrar, Equiniti. Contact details can be found below. In addition to assisting with general queries, the Registrar can also help with the following:
Amalgamating different share accounts – If shareholders received more than one copy of the Company's communications, it could be because there is more than one record for the shareholder on the share register. To avoid duplicate mailings the Registrar can arrange for accounts to be amalgamated.
Dividend payments direct to your bank account – As an alternative to having dividends paid by cheque, shareholders can, if they wish, have them credited directly into their bank or building society account on the dividend payment date. Having the dividend paid directly into their bank or building society account avoids the risk of cheques being lost or intercepted in the post and is more convenient as payment is credited automatically on the payment date. Shareholders wishing to set up a dividend mandate can do so by completing the dividend mandate form attached to the dividend cheque, via the Company's website www.aviva.com/dividendmandate or by contacting the Registrar. For overseas shareholders, an overseas payments service is available, which allows shareholders in over 30 countries worldwide to have dividends credited directly to their bank accounts in local currencies, normally costing less than paying in a sterling cheque. Dividend mandate forms for overseas shareholders can be obtained via the Company's website at www.aviva.com/investor-relations/shareholder-services/ or by contacting the Registrar.
Consolidated Tax Vouchers – Private shareholders who have dividends paid directly into their bank or building society account receive one consolidated tax voucher each year instead of a voucher with each dividend payment, unless they have requested otherwise.
Scrip Dividend – The Aviva Scrip Dividend Scheme (the "Scheme") provides shareholders with the opportunity to receive their dividends in the form of new ordinary shares in the Company instead of cash. Shareholders who have not joined the Scheme but wish to do so should contact the Registrar, Equiniti, and request a mandate form. The completed mandate form will need to be received by Equiniti no later than 17 April 2008 in order to be effective for the 2007 final dividend. Further details are included on the Company's website www.aviva.com/scripdividend.
It is the Company's intention that following the payment of the 2007 final dividend on 16 May 2008 the Aviva Scrip Dividend Scheme will be withdrawn and shareholders will be offered the opportunity to participate in a Dividend Reinvestment Plan. Full details of the new plan will be communicated to shareholders at this time.
Share Dealing
Shareholders who hold their shares in the Aviva Share Account will need to use one of the services detailed below to buy or sell Aviva shares. Those who hold a share certificate can use the services below or any bank, building society or stockbroker offering share dealing facilities. Shareholders in any doubt about buying or selling Aviva shares should seek professional financial advice.
Share dealing facilities for UK shareholders/share account members
- You can buy or sell shares via the internet or by telephone through Shareview Dealing, a share dealing service provided by Equiniti. For internet purchases and sales log on to www.shareview.co.uk/dealing and for telephone purchases and sales call 08456 037 037 between 8.00am and 4.30pm, Monday to Friday
- Equiniti Financial Services Limited also offers a postal share dealing service. For further information and a postal share dealing form telephone 0871 384 2953*.
- Equiniti Financial Services Limited is authorised and regulated by the Financial Services Authority, registered number 6208699.
- To buy or sell shares over the telephone, shareholders can contact Barclays Stockbrokers on 0870 549 3002 (for shareholders with a share certificate) or 0870 549 3001 (for shareholders with an Aviva Share account statement). To check instructions and maintain high quality service standards, Barclays Stockbrokers may record and monitor calls. New Business Development hours are 8.00am to 6.00pm Monday to Friday, excluding Bank Holidays. Barclays Stockbrokers is authorised and regulated by the Financial Services Authority, registered number 124247.
- Barclays Stockbrokers also offers a postal share dealing service. For further information and a postal share dealing form telephone 0870 514 3263.
- NatWest Stockbrokers provide a Share Dealing Service either over the telephone or at certain NatWest branches for Aviva Share Account holders only. For more information contact NatWest Stockbrokers on 0845 122 0689. NatWest Stockbrokers Limited ("NWS") is a member of the London Stock Exchange and PLUS. NWS is authorised and regulated by the Financial Services Authority, registered number 124395. Registered Office: Waterhouse Square, 138-142 Holborn, London EC1N 2TH. Registered Number 1959479, England. NWS is operated by a joint venture between The Royal Bank of Scotland Group plc and The Toronto-Dominion Bank.
Share dealing facilities for overseas shareholders
To sell Aviva shares over the telephone, shareholders can contact Barclays Stockbrokers on +44 (0)141 352 3959. Non UK residents will need to provide various documents in order to use this service and details will be provided on registration. Please note that regulations prevent this service from being offered to the residents of the United States, Canada and Australia. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque.
Shareholder Information
Share price
Shareholders can access the current share price of Aviva plc ordinary shares at www.aviva.com/shareprice or alternatively can call FT Cityline on 0906 843 2197. Calls are currently charged at 60 pence per minute on a per second basis from a BT landline. Charges from other networks and mobile networks may vary. The average time to access a share price is approximately one minute. The current share price of Aviva's preference shares can be found on the London Stock Exchange website at www.londonstockexchange.com/en-gb/pricenews.
ShareGift – The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares when the dealing costs or minimum fee makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from the Company's Registrar.
Group financial calendar for 2008
| Online publication of Aviva plc Annual Report and Accounts 2007 | 26 March |
|---|---|
| Announcement of first quarter long-term savings new business figures | 25 April |
| Annual General Meeting | 1 May |
| Announcement of unaudited six months' interim results | 30 July |
| Announcement of third quarter long-term savings new business figures | 22 October |
Ordinary Shares
| Ex-dividend date* | 26 March |
|---|---|
| Record date | 28 March |
| Scrip dividend price available* | 2 April |
| Last date for scrip dividend forms to be received in order to be effective for 2007 final dividend | 17 April |
| Dividend payment date | 16 May |
Preference Shares
| 8 3/8% cumulative irredeemable preference shares | |
|---|---|
| First payment date | 31 March |
| Second payment date | 30 September |
| 8¾% cumulative irredeemable preference shares | |
| First payment date | 30 June |
| Second payment date | 31 December |
Useful contact details
Detailed below are the contact details that shareholders may find useful if they have a query in respect of their shareholding. Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence. If you have a shareholder reference, please have this available as well.
General shareholding, administration
An Aviva Share Account queries:
Equiniti
Aspect House,
Spencer Road,
Lancing, West Sussex BN99 6DA
www.shareview.co.uk
e-mail: Aviva@equiniti.com
0871 384 2953*
*Calls to these numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.
Individual Savings Accounts (ISAs)
Equiniti (ISA) Manager
Aspect House,
Spencer Road,
Lancing, West Sussex BN99 6DA
0871 384 2244*
Barclays Stockbrokers (ISA) Manager
Tay House, 300 Bath Street
Glasgow G2 4RJ
0870 514 3263
* Calls to these numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
| Aviva Group | www.aviva.com |
|---|---|
| UK long-term savings and general insurance | www.aviva.co.uk |
| Fund management | www.avivainvestors.com |
| Aviva worldwide internet sites | www.aviva.com/customers/our-websites/ |
E-Communications
At the 2007 Annual General Meeting, a resolution was passed to amend the Company's Articles of Association to take full advantage of the provisions in the Companies Act 2006 in relation to electronic communications. In particular, the provisions enable all communications between the shareholder and the Company to be made in electronic form. Documents will be supplied via the Company's website to shareholders who have not requested a hard copy or provided an e-mail address to which documents or information may be sent. If you wish to continue to receive hard copy documents and have previously not elected to do so, you should write to the Registrar. The wider use of electronic communications enables faster receipt of documents, reduces the Company's printing, paper and postage costs and has a positive impact on the environment. If you have not already done so, to receive communications electronically, log onto www.aviva.com/shareholders and register for shareholder e-communications.
Corporate social responsibility (CSR)
Aviva's CSR policy and programme continues to take firmer roots within the business and to generate support with staff, shareholders and customers. For Aviva, CSR is defined as embracing corporate performance in respect of standards of business conduct, human rights, the environment and health and safety, as well as the promotion of good and fair relations with employees, customers, suppliers and the community. Trust and integrity are integral to the wellbeing of a financial services company and therefore the Group sees CSR as presenting a vital business opportunity. Aviva's CSR performance is also highly ranked by growing numbers of research agencies and investment houses. More details can be found on our website at www.aviva.com/corporate-responsibility/
Aviva plc
Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ
Telephone +44 (0)20 7283 2000
www.aviva.com
Registered in England Number: 2468686
