Shareholder information
Shareholder Services
Scrip dividend
The Aviva Scrip Dividend Scheme (the"Scheme") provides shareholders with the option of receiving new ordinary shares instead of cash dividends. The Scheme replaced the former Dividend Reinvestment Plan. Shareholders who have not already joined the Scheme but wish to do so should contact Lloyds TSB Registrars at the address shown and request a mandate form. The mandate form will need to be received by Lloyds TSB Registrars no later than 25 April 2005 in order to be effective for the 2005 final dividend.
Dividend payments direct to your bank account
As an alternative to having dividends paid by cheque, shareholders can, if they wish, have them credited directly into their bank or building society account on the dividend payment date. For overseas shareholders, Transcontinental Account Payment Service (TAPS) is available, which allows shareholders in many countries to have dividends credited direct to their bank accounts in local currencies. To obtain further details and a mandate form please contact the Company's registrar at the address shown.
For those private shareholders who currently receive dividends paid directly into their bank or building society account, it is now the Company's practice to issue one consolidated tax voucher each year instead of a voucher with each dividend payment. Shareholders who do not wish to receive this service and wish to continue to receive tax vouchers with each dividend may elect to do so by contacting the Company's registrar at the address shown.
E-Communications
To receive communications electronically:
Log on to www.aviva.com/shareholders
and register for shareholder
e-communications.
Shareholders will be able to access details of their Aviva shareholding online, elect to receive the Report and Accounts and other shareholder documentation electronically, update their address details online and elect to have their dividends paid directly into their bank or building society account.
To vote online at the AGM:
Please refer to the explanatory notes on the AGM voting form which details
the steps to vote online.
Share price
Shareholders can access the current share price of Aviva ordinary shares at www.aviva.com or alternatively can call 0906 843 2197*.
Share dealing facilities
The Company has arranged the following services that can be used to buy or sell Aviva shares. Alternatively, if shareholders hold a share certificate they can also use any bank, building society or stockbroker offering share dealing facilities. If shareholders are in any doubt about buying or selling their shares they should seek professional financial advice.
Share dealing facilities for UK shareholders/share account members
To buy and sell shares over the telephone or internet shareholders can contact Shareview Dealing, arranged through Lloyds TSB Registrars. For telephone purchases or sales call 0870 850 0852 between 8.30am and 4.30pm, Monday to Friday and for internet purchases or sales log on to www.shareview.co.uk/dealing.
To buy or sell shares over the telephone, shareholders can contact Barclays Stockbrokers on 0870 549 3002 (if they hold a share certificate) or 0870 549 3001 (if they hold a share account statement).
NatWest Stockbrokers provide a Share Dealing Service at certain branches for Aviva Share Account holders only. For more information contact NatWest Stockbrokers on 0845 122 0689.
Share dealing facilities for overseas shareholders
To sell Aviva shares over the telephone, shareholders can contact Barclays Stockbrokers on +44 (0)141 352 3959 who will be able to sell the shares and send shareholders a sterling cheque for the proceeds.
Non-UK residents will need to provide various documentation in order to use this service and details will be provided on registration. Please note that regulations prevent this service being offered to US residents. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque for the proceeds.
ShareGift
The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares whose value makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from the Company's registrar.
Shareholders with disabilities
Alternative versions of this publication (including Braille, large print and audio-tape) are available on request from the Company's registrar.
Shareholder information
Full Report and Accounts
A copy of the full Report and Accounts is available free of charge from the Aviva internet site at www.aviva.com or from the Company's registrar, Lloyds TSB Registrars.
| Group financial calendar for 2005 | |
|---|---|
| 26 April | Annual General Meeting |
| 28 April | Announcement of first quarter long-term savings new business figures |
| 11 August | Announcement of unaudited six months’ interim results |
| 27 October | Announcement of third quarter long-term savings new business figures |
| Ordinary shares | |
| 16 March | Ex-dividend date |
| 18 March | Record date |
| 23 March | Scrip dividend price available |
| 17 May | Dividend payment date |
| Preference shares | |
| 31 March | First dividend payment for 83/8% cumulative irredeemable preference shares |
| 30 June | First dividend payment for 83/8% cumulative irredeemable preference shares |
| 30 Sept | Second dividend payment for 83/4% cumulative irredeemable preference shares |
| 31 Dec | Second dividend payment for 83/8% cumulative irredeemable preference shares |
Useful contact details
Detailed below are various addresses that shareholders may find useful if they have a query in respect of their shareholding.
Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence.
General shareholding administration queries and Aviva share
account queries:
Lloyds TSB Registrars
The Causeway, Worthing
West Sussex BN99 6DA
Telephone 0870 600 3952
Corporate and single company Peps:
Barclays Stockbrokers Limited
Tay House, 300 Bath Street
Glasgow G2 4LH
Telephone 0870 514 3263
Individual Savings Accounts (Isas):
Lloyds TSB Registrars (Isa Manager)
The Causeway, Worthing
West Sussex BN99 6DA
Telephone 0870 242 4244
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
| Aviva Group | www.aviva.com |
|---|---|
| UK long-term savings and general insurance | www.norwichunion.com |
| Fund management | www.morleyfm.com |
| Aviva worldwide internet sites | www.aviva.com/websites |
* Calls are currently charged at 60 pence per minute at all times. The average time to access the share price is approximately one minute.
