North America – Canada
Current position
- Canada’s second largest GI provider, with 9% market share
- Balanced portfolio of personal, commercial and specialty lines
- Top five position in all major provincial markets
- Strong specialty niche products and distribution
- Market leading claims service innovation — first insurer in the world to receive accreditation from the Commission on Accreditation for Rehabilitation Facilities
- Award winning internal training programs
- Innovative products and customer solutions
- 3 million customers
- Over 3,000 employees with a nationwide presence
FY 2008 Performance
- Strong financial performance in 2008
- NWP growth of 4% on constant currency basis to £1,601m
- COR 99%
- Operating profit of £145m
Distribution
- Strong independent broker relationships
- Broad distribution through 3,000 broker partners from coast to coast
- Largest broker-distributed group insurance provider in Canada
- Secured specialty niche partnerships with leading specialty brokers
- Market leading corporate partnership expertise
Strategy
- Optimise a diversified portfolio by product line, geography and channel across the insurance cycle
- Deliver underwriting excellence to outperform the industry
- Leverage scale economies through common infrastructure, automation and centralised core functions
- Enhance profitability
- Build differentiated “Let’s Change Insurance” brand through innovative, customer centric insurance solutions and service
