Suppliers

We are clear and consistent with our suppliers about what we expect of them and what they can expect of us.

We understand that our suppliers play an important role in ensuring that we continue to meet the needs of our customers and the delivery of our services to them.

The embedding of CR in the Aviva group purchasing and supply management policy means that we have identified benchmarks and expectations on each procurement activity and can influence our large supplier base to continue to meet our standards.

The new policy now requires all Aviva suppliers to sign the Aviva Supplier Code of Conduct, either upon appointment or contract renewal. Our top 200 suppliers are being assessed against a series of questions designed to measure their commitment to CR, and each Aviva business must establish a CR performance improvement plan for its top five suppliers.

All sourcing decisions must now give CR aspects a minimum 10% weighting, while human rights questions also form part of our supplier review and tender processes.

Externally, Aviva UK procurement is leading the development of a standard financial services supply chain approach. This is being drive through the Financial Services Purchasing Forum CR sub-group of the Chartered Institute of Purchasing and Supply, chaired by Aviva. By employing a consistent approach and message across financial services procurement we simplify the achievement of CR objectives for ourselves and our suppliers and, through greater leverage and co-operation, we should be able to effect positive change quickly with 30 peer organisations working with us on this initiative.

View Aviva's purchasing and supply management policy or visit our latest CR report for further information about Aviva's activities in this area.