United Nations Global Compact 2010
Communication on progress
"We believe that positive and sustainable commercial outcomes only come from a properly joined-up understanding of our commitments to our people, our customers, our environment and the communities in which we work. In light of this we are delighted to have deepened our partnership with the UN Global Compact."
Andrew Moss
Group Chief Executive
Chief executive statement of support
Ten years into our United Nations Global Compact (UNGC) membership we remain expressly committed to upholding the ten principles of the initiative, to which all companies can aspire. We continue to strive to embed these principles of sustainability and responsibility within our business practices. At Aviva, our purpose is to deliver prosperity and peace of mind for our customers and this can only be achieved by acting responsibly, sustainably and with integrity.
We are acutely aware of the network of interdependency that links us and our stakeholders. We recognise the responsibility of companies like Aviva to take a lead and support others in good governance, embedding and valuing sustainability and in contributing to the wider goals of the UN such as the Millennium Development Goals (MDG's). We were therefore delighted to join the Global Compact LEAD network and we welcome the challenge of implementing the Blueprint for Corporate Sustainability Leadership.
We have a long track record of publicly disclosing sustainability related information about our company. Aviva was the first company in the UK, and the first financial services group in the world, to present its corporate responsibility (CR) report to a separate investor vote at its 2010 Annual General Meeting (AGM) - achieving a 99.7% positive response. This CR report and other publicly available information function as our UNGC Communication on Progress.
From our long-term carbon reduction targets to our Street to School programme helping 500,000 street children and our advocacy of sustainable stock markets, we are playing our part in delivering prosperity and peace of mind, not just for our customers but for our wider stakeholders. We remain deeply committed to this task, to improving our own performance and helping others to do likewise. It’s good for our business and good for all of us.
Global compact advanced level report
This report provides information on our self assessment of compliance with the 24 advanced criteria for our annual communication on progress (COP). We have considered a criterion as met where at least one of the commonly accepted best practices suggested under each criterion has been met or where there are plans for its implementation.
The information is provided through hyperlinks that appear below the suggested best practice and that link to publicly disclosed information (ie Aviva's annual report and accounts, corporate responsibility report and website aviva.com)
Aviva continues to strive to embed the ten UN Global Compact principles implementing these throughout the company and challenging ourselves to do more both within Aviva and through our influence as a sustainability leader.
Strategy, governance and engagement
| Criterion 1: The COP describes C-suite and board level discussions of strategic aspects of Global Compact implementation |
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Suggested best practices:
-
Impact of broader sustainability trends on the long-term prospects and financial performance of the organisation
Corporate responsibility strategy -
Major sustainability risks and opportunities in the near to medium term (3-5 years)
Corporate responsibility strategy -
Social and environmental impact of the organisation’s activities
Accounting for sustainability (PDF 682KB) -
Overall strategy to manage sustainability impacts, risks and opportunities in the near to medium term (3-5 years)
Corporate responsibility strategy -
Key performance indicators to measure progress
Key performance indicators -
Major successes and failures during the reporting period
Performance summary -
Other: Corporate responsibility committee
Corporate responsibility committee report (PDF 81KB)
| Criterion 2: The COP describes effective decision-making processes and systems of governance for corporate sustainability |
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Suggested best practices:
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Involvement and accountability of management (C-suite) in corporate sustainability strategy and implementation in line with Global Compact principles
Governance of corporate responsibility
Corporate responsibility committee report (PDF 81KB) -
Corporate governance structure (board of directors or equivalent) and its role in oversight of corporate sustainability implementation in line with Global Compact principles
Corporate responsibility committee -
Evaluation and executive incentive structures promoting sustainability strategy in line with Global Compact principles
Executive remuneration
| Criterion 3: The COP describes engagement with all important stakeholders |
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Suggested best practices:
-
List of stakeholder groups engaged by the organisation
Global partnerships and engagements
Our CR relationships -
Process for stakeholder identification and engagement
Our stakeholder groups -
Outcome of stakeholder involvement
Global partnerships and engagements -
Process of incorporating stakeholder input into corporate strategy and business decision-making
Our stakeholder groups
UN goals and issues
| Criterion 4: The COP describes actions taken in support of broader UN goals and issues |
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Suggested best practices:
-
Adoption or modification of business strategy and operating procedures to maximise contribution to UN goals and issues
Developing communities-strategy -
Development of products, services and business models that contribute to UN goals and issues
Products and services -
Development of products, services and business models that contribute to UN goals and issues
Products and services -
Public advocacy on the importance of one or more UN goals and issues
Programme impacts -
Partnership projects and collective actions in support of UN goals and issues
Global partnerships and engagements
Human rights implementation
| Criterion 5: The COP describes robust commitments, strategies or policies in the area of human rights |
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Suggested best practices:
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Reference to relevant international conventions and other international instruments (eg, the Universal Declaration of Human Rights (UDHR)
Diversity and human rights
Child rights
Note: Additionally, reference to the Convention on the Rights of the Child will appear in our child safeguarding guidance in final quarter of 2011. -
Written company policy (eg, in code of conduct) on human rights
CR policy (PDF 180KB) -
Allocation of responsibilities and accountability within the organisation
CR policy (PDF 180KB) -
Other: Human rights are deeply embedded in our Environment Social and Governance issues (ESG)
Vedanta case (Aviva Investors)
| Criterion 6: The COP describes effective management systems to integrate the human rights principles |
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Suggested best practices:
-
Risk and impact assessments in the area of human rights
Attracting and retaining talent -
Regular stakeholder consultations in the area of human rights
Our stakeholder groups -
Internal awareness-raising and training on human rights for management and employees
Diversity and human rights -
Grievance mechanisms, communication channels and other procedures (eg, whistleblower mechanisms) for reporting concerns or seeking advice
Right Call -
Inclusion of minimum human rights standards in contracts with suppliers and other relevant business partners
CR key indicators
Suppliers -
Audits or other steps to monitor and improve the human rights performance of companies in the supply chain
Supplier policy (PDF 159KB)
| Criterion 7: The COP describes effective monitoring and evaluation mechanisms of human rights integration |
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Suggested best practices:
-
System to track and measure performance based on standardised performance metrics
Your voice matters -
Leadership review of monitoring and improvement results
Your voice matters -
Process to deal with incidents
Right Call
| Criterion 8: The COP contains standardised performance indicators (including Global Reporting Initiative - GRI) on human rights |
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Suggested best practices:
-
Outcomes of risk and impact assessments
Key performance indicators-People -
Outcomes of internal awareness-raising and training efforts
Employee participation -
Outcomes of mechanisms for reporting concerns or seeking advice
Corporate responsibility 2010 summary – annual report and accounts -
Percentage of contracts with business partners guaranteeing minimum human rights standards
CR key indicators for our suppliers -
Outcome of audits or other steps to monitor and improve performance in the supply chain
CR key indicators for our suppliers and people
Labour principles implementation
| Criterion 9: The COP describes robust commitments, strategies or policies in the area of labour |
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Suggested best practices:
-
Reference to relevant international conventions and other international instruments (eg, International Labour Organisation - ILO Core Conventions)
Diversity -
Written company policy (eg, in code of conduct) on labour
CR policy - our people
Business ethics code -
Allocation of responsibilities and accountability within the organisation
CR policy (PDF 180KB)
Supplier policy (PDF 159KB)
| Criterion 10: The COP describes effective management systems to integrate the labour principles |
|---|
Suggested best practices:
-
Risk and impact assessments in the area of labour
Attracting and retaining talent -
Regular stakeholder consultations in the area of labour
Employee promise survey -
Internal awareness-raising and training on the labour principles for management and employees
Talent development -
Grievance mechanisms, communication channels and other procedures (eg, whistleblower mechanisms) for reporting concerns or seeking advice
Right Call -
Inclusion of minimum labour standards in contracts with suppliers and other relevant business partners
Suppliers
Business code of behaviour (PDF 16KB) -
Audits or other steps to monitor and improve the labour performance of companies in the supply chain
Suppliers performance data
| Criterion 11: The COP describes effective monitoring and evaluation mechanisms of labour principles integration |
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Suggested best practices:
-
System to track and measure performance based on standardised performance metrics
Your voice matters
Key performance indicators -
Leadership review of monitoring and improvement results
Your voice matters -
Process to deal with incidents
Attracting and retaining talent -
Disclosure of main incidents involving the company
Attracting and retaining talent
| Criterion 12: The COP contains standardised performance indicators (including Global Reporting Initiative - GRI) on labour principles integration |
|---|
Suggested best practices:
-
Outcomes of risk and impact assessments
Key performance indicators -
Outcomes of internal awareness-raising and training efforts
Employee participation -
Outcomes of mechanisms for reporting concerns or seeking advice
Right Call
Trust and integrity -
Percentage of contracts with business partners guaranteeing minimum labour standards
CR key indicators -
Outcome of audits or other steps to monitor and improve performance in the supply chain
CR key indicators - suppliers
Environmental stewardship implementation
| Criterion 13: The COP describes robust commitments, strategies or policies in the area of environmental stewardship |
|---|
Suggested best practices:
-
Reference to relevant international conventions and other international instruments (eg, Rio Declaration on Environment and Development)
Our actions and commitments
Climate change and environment-influence and concern
Aldersgate Group call for mandatory carbon reporting -
Reflection on the relevance of environmental stewardship for the company
Climate change and environment-controlling our impacts
Accounting for sustainability -
Written company policy on environmental stewardship
Aviva Investors (PDF 302KB)
Aviva Investors – our stewardship approach -
Allocation of responsibilities and accountability within the organisation
Environmental policy (PDF 153KB)
Overview - governance and risk -
Specific commitments and goals for specified years
Key performance indicators
| Criterion 14: The COP describes effective management systems to integrate the environmental principles |
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Suggested best practices:
-
Regular stakeholder consultations on environmental impact
Our stakeholder groups
ClimateWise principles-report 2010 -
Internal awareness-raising and training on environmental stewardship for management and employees
See employee section
Environmental champions -
Grievance mechanisms, communication channels and other procedures (eg, whistleblower mechanisms) for reporting concerns or seeking advice regarding environmental impacts
Fighting financial crime -
Inclusion of minimum environmental standards in contracts with suppliers and other relevant business partners
Sustainable supply chain -
Audits or other steps to monitor and improve the environmental performance of companies in the supply chain
News release - UK: Aviva extends appetite for environmental goods and services sector
| Criterion 15: The COP describes effective monitoring and evaluation mechanisms for environmental stewardship |
|---|
Suggested best practices:
-
System to track and measure performance based on standardised performance metrics
Performance data -
Leadership review of monitoring and improvement results
Key performance indicators
CR report - Chairman's statement
Carbon reporting performance of the FSTE 100 (PDF 2.1MB) -
Process to deal with incidents
Environment policies -
Disclosure of main incidents involving the company
Environmental incidents
| Criterion 16: The COP contains standardised performance indicators (including Global Reporting Initiative - GRI) on environmental stewardship |
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Suggested best practices:
-
Outcomes of risk and impact assessments and measurements of environmental footprint
Performance data -
Outcomes of internal awareness-raising and training efforts
Performance data Environmental champions -
Outcome of audits or other steps to monitor and improve performance in the supply chain
Key indicators
Anti-corruption implementation
| Criterion 17: The COP describes robust commitments, strategies or policies in the area of anti-corruption |
|---|
Suggested best practices:
-
Reflection on the relevance of anti-corruption for the company
Business ethics
Fighting financial crime
CR report-Business ethics -
Written company policy on anti-corruption (eg, in code of conduct)
Business ethics code (PDF 181KB)
Financial crime policy (PDF 134KB) -
Allocation of responsibilities and accountability regarding corruption within the organisation
Financial crime policy (PDF 134KB) -
Other, reference to relevant national laws against corruption
Business ethics
| Criterion 18: The COP describes effective management systems to integrate the anti-corruption principle |
|---|
Suggested best practices:
-
Risk and impact assessments in the area of anti-corruption
Note: We carry out financial crime risk assessments, but the results of these assessments are not published externally. -
Regular stakeholder consultations in the area of anti-corruption
Aviva Membership of Association of British Insurers (ABI) – view page 5 on this website
Note: As part of our membership of the ABI, we are involved in the financial crime workshops regarding policies and legal consultations. -
Internal awareness-raising and training on anti-corruption efforts for management and employees
Business ethics -
Grievance mechanisms, communication channels and other procedures (eg, whistleblower mechanisms) for reporting concerns or seeking advice on corruption
Right Call -
Inclusion of minimum anti-corruption standards in contracts with suppliers and other relevant business partners
Suppliers -
Audits or other steps to monitor corruption and improve the performance of companies in the supply chain
Suppliers
| Criterion 19: The COP describes effective monitoring and evaluation mechanisms for the integration of anti-corruption |
|---|
Suggested best practices:
-
Leadership review of monitoring and improvement results
Financial crime policy -
Process to deal with incidents
Right Call -
Disclosure of main incidents involving the company
Trust and integrity
| Criterion 20: The COP contains standardised performance indicators (including Global Reporting Initiative (GRI) on anti-corruption |
|---|
Suggested best practices:
-
Outcomes of internal awareness-raising efforts and training for management and employees
Key performance indicators - business ethics -
Percentage of contracts with a minimum anti-corruption standard
Note: All contracts include minimum anti-corruption standards, however this is not reported externally.
Value chain implementation
| Criterion 21: The COP describes implementation of the Global Compact principles in the value chain |
|---|
Suggested best practices:
-
Description of raw materials and (semi-) finished products used, by country or region of origin
ClimateWise principles report 2010 (view section 3 a-f) -
Description of key suppliers, subcontractors and other business partners involved in the value chain
Sustainable supply chain -
Value chain risk assessment to identify potential issues with suppliers and other business partners
Sustainable motor insurance -
Policy on value chain, including a policy for suppliers and subcontractors
Suppliers -
Communication of relevant policies/codes, positions or concerns to suppliers and other business partners
Suppliers -
Audits/screenings for compliance in the value chain
Suppliers
Key performance indicators - suppliers -
Allocation of responsibility in the value chain and procedures to remedy any non-compliance issues
Suppliers
Transparency and verification
| Criterion 22: The COP provides information on the company's profile and context of operation |
|---|
Suggested best practices:
-
Legal structure, including any group structure and ownership
Aviva organisational structure (PDF 109KB) -
Countries where the organisation operates, with either major operations or operations that are specifically relevant to sustainability
Organisational structure -
Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries)
Information on the company -
Primary brands, products, and/or services
Information on the company -
Direct and indirect economic value generated for various stakeholders (employees, owners, government, lenders, etc.)
Information on the company
| Criterion 23: The COP incorporates high standards of transparency and disclosure |
|---|
Suggested best practices:
-
COP includes comparison of key performance indicators for the previous 2-3 years
Key performance indicators
| Criterion 24: The COP is independently verified by a credible third party |
|---|
Suggested best practices:
-
Independently verified against assurance standard (eg, AA1000 Assurance Standard, ISAE 3000)
Independent assurance statement -
Verified by independent auditors
Independent assurance statement -
Other: Corporate responsibility annual report is submitted to AGM
Corporate responsibility report and AGM